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Airline Ticket Agent Jobs in Decatur, GA (NOW HIRING)

Menzies Aviation

Customer Service Agent

Atlanta, GA

$14/hr

Verify ticket and seat reservations. * Match manifest to on-board count * Assist with various ... Maintain liaison with Airlines and Customer Representatives and Ground Handlers. Essential Skills ...

Menzies Aviation

Customer Service Agent

Atlanta, GA · On-site

$14/hr

Verify ticket and seat reservations. * Match manifest to on-board count * Assist with various ... Maintain liaison with Airlines and Customer Representatives and Ground Handlers. Essential Skills ...

All JobsAirline Ticket Agent JobsAirline Ticket Agent Jobs in Decatur, GA

Airline Ticket Agent information

See Decatur, GA salary details

$10

$15

$19

How much do airline ticket agent jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for airline ticket agent in Decatur, GA is $15.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $16.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by airline ticket agents, and how can they be managed on the job?

Airline ticket agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute booking changes or cancellations, and resolving customer complaints. Staying calm under pressure, being well-versed in airline policies, and using effective communication skills are essential for successfully managing these situations. Additionally, ticket agents frequently collaborate with gate agents, baggage handlers, and supervisors to ensure a smooth and efficient check-in process for travelers.

What Does an Airline Ticket Agent Do?

An airline ticket agent is a customer service position that assists people who are traveling via plane. While one of their primary tasks is to sell tickets, other responsibilities include greeting passengers, making sure each reservation is valid, providing information about flights, and helping passengers as they are boarding a plane. They may also help passengers check their baggage and choose or upgrade their seats. An airline ticket agent also helps passengers change their reservation or book new flights if a cancellation occurs. The minimum qualifications you need to become an airline ticket agent include strong customer service skills and computer literacy.

What is the difference between Airline Ticket Agent vs Customer Service Agent?

AspectAirline Ticket AgentCustomer Service Agent
CredentialsHigh school diploma, certification in airline ticketingHigh school diploma, customer service training
Work EnvironmentAirline counters, travel agencies, airportsRetail stores, call centers, airports
Employer & IndustryAirlines, travel agencies

Airline Ticket Agents primarily focus on selling airline tickets, checking in passengers, and managing reservations at airports or travel agencies. Customer Service Agents have a broader role in assisting customers with inquiries, complaints, and support across various industries. While both roles require strong communication skills and customer service experience, Airline Ticket Agents specialize in airline operations, making their roles more specific to the travel industry.

What are Airline Ticket Agents?

Airline Ticket Agents are customer service professionals who work at airports or airline ticket counters to assist travelers with booking, changing, and canceling flights. They issue boarding passes, check travel documents, handle baggage, and answer questions about flight schedules, fares, and airline policies. Ticket agents also help resolve issues like delayed or canceled flights and may coordinate with other airline staff to ensure smooth travel experiences for passengers.

What are the key skills and qualifications needed to thrive as an Airline Ticket Agent, and why are they important?

To thrive as an Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring relevant experience or additional training. Familiarity with airline reservation systems such as Sabre or Amadeus and proficiency in basic computer applications are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse passenger needs and challenging situations. These skills and qualities are crucial for ensuring efficient ticketing operations, positive customer experiences, and smooth airport workflows.
More about Airline Ticket Agent jobs
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Airline Ticket Agent jobs near you
Infographic showing various Airline Ticket Agent job openings in Decatur, GA as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,688 per year, or $15.7 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Atlanta, GA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

ADTRAV rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

7th of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following:

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
  • Be responsive to travelers and clients throughout the booking process.
  • Follow up with clients regarding travel plans and adjust as needed.
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Research and coordinate airline contracts, in conjunction with the leadership team.
  • Work with leadership to manage group blocks, attrition, and utilization.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Act as a liaison for dedicated group air account.
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Document all information in the CRM and other tools as required.
  • Utilize various applications, including GDS, online booking tools, and various internal applications.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred.
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities.
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed.
  • Be able to successfully attend and pass new hire and department specific training.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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