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Telephone Customer Service Jobs in Decatur, GA (NOW HIRING)

ATS FAMILY

Customer Service Representative (57283)

Marietta, GA · On-site

$14.75 - $20/hr

The Customer Service Representative serves as the first point of contact for customer inquiries and ... Frequent use of a computer, telephone, CRM systems, and other standard office equipment. * Regular ...

ATS FAMILY

Customer Service Representative (57283)

Marietta, GA · On-site

$14.75 - $20/hr

The Customer Service Representative serves as the first point of contact for customer inquiries and ... Frequent use of a computer, telephone, CRM systems, and other standard office equipment. * Regular ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Decatur, GA

Telephone Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do telephone customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for telephone customer service in Decatur, GA is $18.31, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.38 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Decatur, GA? For Telephone Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Decatur, GA look for? The top searched job categories for Telephone Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Telephone Customer Service jobs? Cities near Decatur, GA with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,075 per year, or $18.3 per hour.

Customer Service Representative (57283)

APPLIED TECHNICAL SERVICES LLC

Marietta, GA • On-site

$14.75 - $20/hr

Full-time

Posted 4 days ago

Applied Technical Services rating

7.2

Company rating: 7.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

335th of 439 rated engineering

Job description

The Customer Service Representative serves as the first point of contact for customer inquiries and plays a critical role in delivering service excellence. This position responds to a high volume of customer emails, web inquiries, and phone calls while ensuring customer requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert. The Customer Service Representative is responsible for providing exceptional customer service, maintaining professionalism in all communications, and supporting efficient resolution of customer needs.

Responsibilities:

  • Respond to customer web inquiries, direct emails, and incoming phone calls, ensuring requests are accurately documented, evaluated, and routed to the appropriate department or subject matter expert.
  • Answer incoming customer calls through a multi-line phone system using active listening and communication skills.
  • Ask probing and clarifying questions to obtain detailed information and determine appropriate next steps based on customer needs.
  • Develop knowledge of company services, locations, and organizational structure to accurately direct customers and support lead qualification activities.
  • Utilize approved customer service resources, routing tools, and internal documentation to make accurate lead routing and assignment decisions.
  • Accurately enter, update, and maintain customer and lead information within CRM systems, ensuring complete documentation of customer interactions.
  • Follow established procedures for lead intake, qualification, documentation, routing, follow-up, and escalation.
  • Perform timely follow-up with customers when additional information is needed to evaluate and route requests.
  • Maintain a professional and customer-focused approach when handling sensitive, complex, or escalated interactions.
  • Collaborate with internal departments to facilitate communication, issue resolution, and a positive customer experience.
  • Learn new services, systems, processes, and business capabilities to support evolving business needs.
  • Perform other duties as assigned.

Required Experience and Skills:

  • High school diploma or equivalent required.
  • 0-2 years of customer service, contact center, or call center experience preferred.
  • Basic computer proficiency required.
  • Experience using CRM software preferred.
  • Strong written and verbal communication skills.
  • Demonstrated active listening skills and ability to gather accurate information.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Ability to quickly learn new systems, processes, and service offerings.
  • Demonstrated professionalism, reliability, and commitment to customer service excellence.

Additional requirements:

  • Ability to maintain confidentiality and handle sensitive customer information appropriately.
  • Ability to work collaboratively with employees across multiple departments.
  • Ability to manage multiple inquiries and priorities simultaneously.
  • Commitment to delivering a positive customer experience in every interaction.

Work Conditions:

  • Primarily office-based work environment.
  • Frequent use of a computer, telephone, CRM systems, and other standard office equipment.
  • Regular interaction with customers through phone, email, and web-based communication channels.
  • Ability to remain seated for extended periods and perform repetitive computer and telephone tasks.
  • May be required to manage high volumes of customer inquiries during peak business periods.

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