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Senior Customer Service Representative Jobs in Decatur, GA

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Senior Customer Service Representative information

See Decatur, GA salary details

$11

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior customer service representative in Decatur, GA is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Senior Customer Service Representative jobs in Decatur, GA? For Senior Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Senior Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Service Representative jobs? Cities near Decatur, GA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,858 per year, or $22.5 per hour.

Lead-Level Customer Service Representative

TE Certified Electrical, Plumbing, Heating & Cooling

Kennesaw, GA • On-site

$18 - $23/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Description

Now Hiring: Lead-Level Customer Service Representative


TE Certified, a 5 star top-rated and fast-growing home service company, is looking for a Lead-Level Customer Service Representative to join our amazing team!


Are you an experienced, motivated, and reliable CSR ready to take the next step in your career? Do you thrive in a fast-paced environment, love helping people, and want to be part of a company that values your contributions? If so, we'd love to talk to you!

This is more than a job-it's a long-term career with growth opportunities, a supportive culture, and awesome benefits.


What We're Looking For:

  • 2+ years of CSR experience (lead-level or senior CSR preferred)
  • Home service industry experience (HVAC, plumbing, electrical, etc.)
  • Strong communicator, confident on the phone, and quick on the keyboard
  • ServiceTitan experience is a big plus
  • Dependable, punctual, and solution-driven
  • A go-getter attitude with strong leadership and team spirit

What You'll Be Doing:

  • Answering incoming calls and making outbound calls with professionalism and care
  • Scheduling service, maintenance, and inspection appointments
  • Helping customers with products, services, memberships, and more
  • Handling questions and routing them to the right department when needed
  • Following up on open estimates, quotes, and membership renewals
  • Keeping detailed and accurate customer records
  • Collaborating closely with other departments to keep everything running smoothly

Benefits & Perks:

  • Starting pay from $20/hour, based on experience
  • Company sponsored health insurance
  • 401(k) with company match
  • Company-paid life insurance
  • Health Savings Account
  • Gym reimbursement
  • Paid vacation, holidays, and personal time off
  • Weekly and monthly bonuses
  • Fun, challenging, and supportive work culture with growth opportunities

We're building something great at TE Certified-join us and be part of it!

Requirements

  • 2+ years of CSR experience (lead-level or senior CSR preferred)
  • Home service industry experience (HVAC, plumbing, electrical, etc.)
  • Strong communicator, confident on the phone, and quick on the keyboard
  • ServiceTitan experience is a big plus
  • Dependable, punctual, and solution-driven
  • A go-getter attitude with strong leadership and team spirit

A Little About Us

TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is!


TE Certified is an equal opportunity employer and a drug-free workplace.

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