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Senior Customer Service Representative Jobs in Decatur, GA

ays s.r.o.

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Service Representative Job Overview: As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You ...

Clockwork Concepts

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

As a CSR, you will continuously strive to enhance the customer experience and promote brand loyalty. The job: The primary responsibility of this entry-level role is to meet with current and potential ...

dbi

Customer Service Representative

Kennesaw, GA

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Senior Customer Service Representative information

See Decatur, GA salary details

$11

$22

$34

How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Decatur, GA is $22.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $24.86 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Senior Customer Service Representative jobs in Decatur, GA? For Senior Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Senior Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Senior Customer Service Representative jobs? Cities near Decatur, GA with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,858 per year, or $22.5 per hour.

Customer Service Representative

ays s.r.o.

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Position: Customer Service Representative
Job Overview:

As a Customer Service Representative at AYS Inc, you will be responsible for providing excellent customer service to our clients and their customers. You will be the first point of contact for any inquiries or concerns and will work to resolve them in a timely and professional manner. This is a full-time position with the opportunity for growth within the company.

Key Responsibilities:

- Respond to customer inquiries and concerns via phone, email, or chat in a timely and professional manner

- Provide information about products and services to customers

- Resolve customer complaints and escalate issues as needed

- Keep accurate records of customer interactions and transactions

- Collaborate with other team members to ensure customer satisfaction

- Stay up-to-date on company products, services, and policies

- Meet or exceed performance goals set by management

- Continuously seek opportunities for improvement in processes and procedures

Qualifications:

- High school diploma or equivalent

- Previous experience in customer service or a related field preferred

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work in a fast-paced environment

- Basic computer skills and proficiency in Microsoft Office

- Ability to work a flexible schedule, including evenings and weekends as needed

Benefits:

- Competitive salary

- Comprehensive benefits package, including medical, dental, and vision insurance

- Paid time off and holidays

- Opportunities for career advancement and professional development

- Positive and supportive work environment

If you are a customer service-oriented individual looking for a challenging and rewarding career, we encourage you to apply for the position of Customer Service Representative at AYS Inc. Join our team and help us provide exceptional customer service experiences to our clients and their customers.

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