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Seasonal Customer Service Representative Jobs in Decatur, GA

Orkin

Customer Service Agent_Seasonal

Atlanta, GA · On-site

$16.73/hr

We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends ...

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Seasonal Customer Service Representative information

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How much do seasonal customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for seasonal customer service representative in Decatur, GA is $15.48, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a seasonal customer service representative?

To thrive as a Seasonal Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and phone/email support tools is typically required. Patience, adaptability, and a positive attitude help individuals excel during busy periods and high-stress situations. These skills and qualities ensure customers receive efficient, friendly service, which is crucial for maintaining brand reputation during peak seasons.

How do seasonal customer service representatives typically manage high call volumes during peak periods?

Seasonal Customer Service Representatives often experience increased call volumes during busy times, such as holidays or promotional events. To manage these spikes, they use structured scripts, prioritize urgent inquiries, and rely on teamwork to ensure efficient coverage. Training and support from supervisors are usually provided to help new team members adapt quickly. Flexibility and strong multitasking skills are key to maintaining high-quality service under pressure.

What is the difference between Seasonal Customer Service Representative vs Customer Support Specialist?

AspectSeasonal Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; may require additional certifications in customer service or communication
Work EnvironmentRetail stores, call centers, or online platforms during peak seasonsCall centers, online support, or corporate offices year-round or as needed
Employer & Industry UsageRetail, e-commerce, hospitality during busy seasonsTechnology, finance, retail, and service industries
Search & Comparison IntentTemporary, seasonal roles with customer service focusOngoing or specialized customer support roles

While both roles involve assisting customers, Seasonal Customer Service Representatives work temporarily during peak seasons, often in retail or e-commerce, whereas Customer Support Specialists provide ongoing support, often in technical or specialized fields. The main difference lies in the duration and scope of employment.

What is a seasonal customer service representative?

Seasonal customer service representatives are temporary employees hired by companies to handle increased customer inquiries and support needs during busy periods, such as holidays or peak shopping seasons. They assist customers via phone, email, chat, or in-person, helping resolve issues, answer questions, and ensure a positive customer experience. These positions often require excellent communication skills, patience, and the ability to quickly learn about the company's products or services. Seasonal roles can be a great way to gain customer service experience and may sometimes lead to permanent employment opportunities.
What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Seasonal Customer Service Representative jobs in Decatur, GA? For Seasonal Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Seasonal Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Seasonal Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Seasonal Customer Service Representative jobs? Cities near Decatur, GA with the most Seasonal Customer Service Representative job openings:
Seasonal Customer Service Representative jobs near you
Infographic showing various Seasonal Customer Service Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,206 per year, or $15.5 per hour.

Seasonal Customer Service Representative

Georgia 811

Peachtree Corners, GA • On-site

$17/hr

Other

PTO

Posted 3 days ago

New

Job description

Georgia 811 Call Center Representative

Georgia 811 is a communication system established to provide one telephone number for excavating contractors and the general public to notify utilities of their intent to use mechanized and/or non-mechanized equipment for excavation, tunneling, grading, boring, blasting, demolition or any similar work. This one call system provides the participating utility members an opportunity to locate and identify their underground facilities. We are a non-profit association funded by our member utilities and located outside of Atlanta in Duluth, GA.

Position Summary: Answer calls from members, contractors, and the public during peak season to produce accurate and high quality locate requests and other notifications in accordance with Georgia 811 business plans and state laws. This position is an integral part of protecting utilities from damage and excavators from harm. This is a temporary, seasonal position to support peak call volumes.

Responsibilities:

  • Answer a high volume of phone calls in a timely manner
  • Route calls to appropriate departments, teams or staff members when necessary
  • Provide superior customer service and meet quality requirements based on explicit criteria set forth by Georgia 811
  • Educate callers on the process of locating facilities and handle calls involving damage to utilities, emergencies, etc.
  • Document and verify all call information according to standard operating procedures
  • Research required information using available resources, when appropriate
  • Act as a liaison between the public and the utility facility members by submitting locate tickets detailing the dig site location, contact information, etc.
  • Troubleshoot caller issues and complaints by determining if there can be an immediate resolution to an issue or if that issue should be escalated to supervisor
  • Understand and adhere to Georgia 811 policies that pertain to PTO, attendance, dress code, etc.
  • Attend training and performance meetings as required
  • Help maintain communication equipment and report problems with equipment to the supervisor
  • Other duties as assigned

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Position Type and Travel:

  • This is a temporary, seasonal full-time position expected to last six (6) months or less, based on business needs, and does not guarantee continued employment beyond the seasonal period.
  • Schedules may include extended hours or evenings based on business needs.
  • Overtime may be expected during peak periods.
  • Travel to the Duluth office is required on occasion.

Qualifications:

  • Minimum of 1 year experience in a busy customer service contact center environment
  • Basic reading, writing, and math skills required. This is normally acquired through a high school diploma or equivalent.
  • Strong listening and interpersonal skills
  • Must be friendly, confident, energetic and patient
  • Must have a positive attitude and be self-motivating
  • The offered customer service should be of highest quality – articulate, accurate, polite and competent
  • Duties require professional verbal and written communication skills and the ability to type 35 WPM
  • Computer literate with the ability to learn customer service software applications and working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
  • Ability to read and interpret maps and computer-based mapping systems a must
  • Highly adaptable to change and ability to grasp complex instructions in a quick and efficient manner
  • Excellent organizational and time management skills
  • Maintain a positive demeanor at all times and remain calm under pressure
  • Must have reliable transportation to Duluth, GA
  • Fluency in Spanish, as well as English, is preference

Physical Requirements:

  • Ability to sit, stand, and walk for extended periods of time.
  • Repetitive motions may also be required, such as wrist / hand movements, grasping, and finger dexterity (as in typing, writing, faxing, filing papers, etc.)
  • Ability to observe and view details at close range (within a few feet of the observer).
  • Ability to communicate information so others will understand. Must be able to exchange accurate information in these situations.

Job Type: Full-time

Pay: $17.00 per hour for English-only-speaking candidates / $19.00 for bilingual candidates

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