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Seasonal Humana Customer Service Representative Jobs in Decatur, GA

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CUSTOMER SERVICE REPRESENTATIVE

Conyers, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

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CUSTOMER SERVICE REPRESENTATIVE

Jonesboro, GA · On-site

$55K/yr

Our Top Performing Customer Service Representatives are earning over $55,000 per year! Annual earnings include base salary, monthly standard bonus plan, and annual tax preparation bonus plan! Are you ...

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All JobsHumana Customer Service Representative JobsSeasonal Humana Customer Service Representative JobsSeasonal Humana Customer Service Representative Jobs in Decatur, GA

Seasonal Humana Customer Service Representative information

See Decatur, GA salary details

$10

$17

$26

How much do seasonal humana customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for seasonal humana customer service representative in Decatur, GA is $17.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.80 per hour, depending on experience, location, and employer.

What is a Seasonal Humana Customer Service Representative?

Seasonal Humana Customer Service Representatives are temporary employees who assist Humana members and customers during peak seasons, such as Medicare open enrollment periods. They handle incoming calls, answer questions about health insurance plans, resolve customer concerns, and provide information on benefits and services. These roles require strong communication skills, customer service experience, and the ability to navigate computer systems. Seasonal representatives play a crucial role in ensuring customers receive timely and accurate support during busy times.

What skills and qualifications are needed to be a Seasonal Humana Customer Service Representative?

To excel as a Seasonal Humana Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, proficiency in Microsoft Office, and experience with call center technology are typically required. Exceptional interpersonal skills, patience, and adaptability help you deliver excellent customer experiences, especially during high-volume periods. These competencies ensure efficient issue resolution and customer satisfaction, which are critical for Humana's service standards.

What challenges do Seasonal Humana Customer Service Representatives face during peak enrollment periods?

Seasonal Humana Customer Service Representatives often experience high call volumes and must efficiently assist customers with a wide range of questions about health insurance plans, enrollment, and coverage details, especially during open enrollment periods. Managing multiple complex inquiries while maintaining accuracy and a positive demeanor can be demanding. However, comprehensive training and supportive team structures help representatives succeed in meeting customer needs and company standards. The fast-paced environment also offers valuable experience in problem-solving and communication, which can be beneficial for future roles within the company.

What is the difference between Seasonal Humana Customer Service Representative vs Part-Time Humana Customer Service Representative?

AspectSeasonal Humana Customer Service RepresentativePart-Time Humana Customer Service Representative
DurationTemporary, seasonal employmentOngoing, part-time position
Work EnvironmentCall centers, remote options during peak seasonsCall centers, remote work possible
CredentialsCustomer service experience, basic health insurance knowledgeCustomer service skills, health insurance familiarity
Employer UsageHired during open enrollment or high-volume periodsYear-round part-time support for members

Seasonal Humana Customer Service Representatives work temporarily during busy periods like open enrollment, focusing on high-volume customer interactions. In contrast, Part-Time Humana Customer Service Representatives have ongoing roles, providing consistent support throughout the year. Both roles require customer service skills and health insurance knowledge but differ mainly in duration and employment stability.

What are the most commonly searched types of Humana Customer Service Representative jobs in Decatur, GA?

The most popular types of Humana Customer Service Representative jobs in Decatur, GA are:

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For Seasonal Humana Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Seasonal Humana Customer Service Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Seasonal Humana Customer Service Representative jobs?

Cities near Decatur, GA with the most Seasonal Humana Customer Service Representative job openings:

Seasonal Humana Customer Service Representative jobs near you

Seasonal Customer Service Representative

Georgia 811

Peachtree Corners, GA • On-site

$17/hr

Other

PTO

Posted 20 days ago

Job description

Georgia 811 Call Center Representative

Georgia 811 is a communication system established to provide one telephone number for excavating contractors and the general public to notify utilities of their intent to use mechanized and/or non-mechanized equipment for excavation, tunneling, grading, boring, blasting, demolition or any similar work. This one call system provides the participating utility members an opportunity to locate and identify their underground facilities. We are a non-profit association funded by our member utilities and located outside of Atlanta in Duluth, GA.

Position Summary: Answer calls from members, contractors, and the public during peak season to produce accurate and high quality locate requests and other notifications in accordance with Georgia 811 business plans and state laws. This position is an integral part of protecting utilities from damage and excavators from harm. This is a temporary, seasonal position to support peak call volumes.

Responsibilities:

  • Answer a high volume of phone calls in a timely manner
  • Route calls to appropriate departments, teams or staff members when necessary
  • Provide superior customer service and meet quality requirements based on explicit criteria set forth by Georgia 811
  • Educate callers on the process of locating facilities and handle calls involving damage to utilities, emergencies, etc.
  • Document and verify all call information according to standard operating procedures
  • Research required information using available resources, when appropriate
  • Act as a liaison between the public and the utility facility members by submitting locate tickets detailing the dig site location, contact information, etc.
  • Troubleshoot caller issues and complaints by determining if there can be an immediate resolution to an issue or if that issue should be escalated to supervisor
  • Understand and adhere to Georgia 811 policies that pertain to PTO, attendance, dress code, etc.
  • Attend training and performance meetings as required
  • Help maintain communication equipment and report problems with equipment to the supervisor
  • Other duties as assigned

Supervisory Responsibility: This position does not have any supervisory responsibilities.

Position Type and Travel:

  • This is a temporary, seasonal full-time position expected to last six (6) months or less, based on business needs, and does not guarantee continued employment beyond the seasonal period.
  • Schedules may include extended hours or evenings based on business needs.
  • Overtime may be expected during peak periods.
  • Travel to the Duluth office is required on occasion.

Qualifications:

  • Minimum of 1 year experience in a busy customer service contact center environment
  • Basic reading, writing, and math skills required. This is normally acquired through a high school diploma or equivalent.
  • Strong listening and interpersonal skills
  • Must be friendly, confident, energetic and patient
  • Must have a positive attitude and be self-motivating
  • The offered customer service should be of highest quality – articulate, accurate, polite and competent
  • Duties require professional verbal and written communication skills and the ability to type 35 WPM
  • Computer literate with the ability to learn customer service software applications and working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
  • Ability to read and interpret maps and computer-based mapping systems a must
  • Highly adaptable to change and ability to grasp complex instructions in a quick and efficient manner
  • Excellent organizational and time management skills
  • Maintain a positive demeanor at all times and remain calm under pressure
  • Must have reliable transportation to Duluth, GA
  • Fluency in Spanish, as well as English, is preference

Physical Requirements:

  • Ability to sit, stand, and walk for extended periods of time.
  • Repetitive motions may also be required, such as wrist / hand movements, grasping, and finger dexterity (as in typing, writing, faxing, filing papers, etc.)
  • Ability to observe and view details at close range (within a few feet of the observer).
  • Ability to communicate information so others will understand. Must be able to exchange accurate information in these situations.

Job Type: Full-time

Pay: $17.00 per hour for English-only-speaking candidates / $19.00 for bilingual candidates

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