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Customer Service Representative Manager Jobs in Decatur, GA

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Customer Service Representative Manager information

See Decatur, GA salary details

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How much do customer service representative manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer service representative manager in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manager vs Customer Service Supervisor?

AspectCustomer Service Representative ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and management experienceOften requires high school diploma or associate degree, with supervisory experience
Work EnvironmentOversees multiple teams, involved in strategic planningSupervises daily operations of customer service reps
Employer UsageCommon in larger organizations with multiple customer service teamsFound in various industries, often in call centers or retail
Search & Comparison IntentPeople looking for managerial roles in customer serviceIndividuals seeking supervisory roles or team lead positions

The Customer Service Representative Manager typically holds a higher-level position with strategic responsibilities and requires more advanced credentials. The Customer Service Supervisor focuses on daily team supervision and operational tasks. Both roles are essential in customer service operations but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Service Representative Manager jobs? Cities near Decatur, GA with the most Customer Service Representative Manager job openings:
Customer Service Representative Manager jobs near you
Infographic showing various Customer Service Representative Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Field Service Development Representative

Field Service Development Representative

Wesley International LLC

Stone Mountain, GA • On-site

$40K - $72K/yr

Full-time

Posted 25 days ago

Job description

Position Summary

The Field Service Development Representative is responsible for generating service revenue opportunities through outbound prospecting, customer engagement, appointment setting, service marketing campaigns, and quote initiation.

This role connects customers, Field Service Technicians, CSR Management, and Accounting to ensure service needs are identified, documented, quoted, and processed efficiently.

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Core Responsibilities

  • Customer Development
  • Outbound calls and emails to identify service opportunities
  • Re-engage inactive customers
  • Promote service agreements and maintenance programs
  • Build long-term customer relationships

Marketing & Mailing Campaigns

  • Execute postcard mailings, promotional campaigns, and service reminders
  • Track responses and convert into appointments
  • Maintain targeted customer lists

Appointment Setting

  • Schedule service appointments
  • Qualify customer needs
  • Gather service and equipment details

Quote Initiation & Coordination

  • Initiate quotes using preset pricing structure
  • Coordinate with Field Service Technicians for scope validation
  • Update quote details based on technician input
  • Route to CSR Manager → Accounting for processing
  • Follow up on approvals and outcomes

CRM & Pipeline Management

  • Maintain 100% CRM accuracy
  • Track all leads, appointments, quotes, and follow-ups
  • Ensure no opportunity is left without a next step

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Performance Expectations (KPIs)

  • 50–70 calls daily
  • 30–60 emails daily
  • 30–50 follow-ups daily
  • 3–5 appointments daily/weekly target
  • 3–5 quote initiations weekly
  • Weekly mailing campaign execution
  • 100% CRM compliance

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Pay Range

  • Base Salary: $40,000 – $72,000
  • OTE (with bonus/commission): $50,000 – $100,000+

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Bonus Structure

  • $10 per completed appointment
  • $25 per appointment that converts to quote
  • $15 per approved quote initiated
  • 1–3% commission on service revenue generated
  • $200–$500 monthly campaign performance bonus