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Online Customer Service Representative Jobs in Decatur, GA

Classic Collision

Customer Service Representative

Atlanta, GA · On-site

$15.75 - $21.25/hr

Customer Service Representative Classic Collision is now hiring a Customer Service Representative ... submit an online application, please e-mail or call (450)500-6808 . This email is listed ...

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All JobsOnline Customer Service Representative JobsOnline Customer Service Representative Jobs in Decatur, GA

Online Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for online customer service representative in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Online Customer Service Representative jobs in Decatur, GA? For Online Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Online Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Online Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Customer Service Representative jobs? Cities near Decatur, GA with the most Online Customer Service Representative job openings:
Online Customer Service Representative jobs near you
Infographic showing various Online Customer Service Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,872 per year, or $18.7 per hour.
Online Customer Service No Experience

Online Customer Service No Experience

American Income Life Insurance Company

Atlanta, GA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 13 days ago

Job description

AO Globe Life is hiring individuals who want a flexible, remote role where communication, service, and growth all come together.
In this position, you'll connect with individuals who have requested to learn more about available benefits. Your role is to guide them through their options, answer questions, and provide a smooth, professional experience from start to finish.
No cold calling. No door-to-door. Just real conversations with people who are already open to learning more.What You'll Be Doing
  • Meet with clients virtually through Zoom
  • Review needs and walk through available programs
  • Answer questions and provide clear, helpful guidance
  • Complete simple digital documentation and follow-ups
  • Attend team training and ongoing development sessions
Why People Apply
  • 100% remote - no commute
  • Flexible scheduling
  • No experience required - full training provided
  • No cold calling or outbound prospecting
  • Clients have already requested information
  • Clear path into leadership and mentorship roles
  • Supportive, team-focused environment
What You'll Need
  • Must be authorized to work in the U.S.
  • Laptop or computer with camera + reliable internet
  • Strong communication skills
  • Comfortable working independently
  • Coachable and motivated to grow
About AO Globe Life
AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, veterans, and associations nationwide. The company operates fully remotely and focuses on long-term growth, development, and service.

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