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Online Customer Service Representative Jobs in Decatur, GA

Customer Service Rep

Norcross, GA · On-site

$15 - $20.50/hr

As a Customer Service Representative, you will be responsible for assisting clients with product information and order updates, and working closely with internal teams to ensure excellent service ...

Customer Service Representative Work Location: Onsite - Roswell, GA Industry: Home Improvement/Flooring Pay Range: $17 - $20/hr DOE 50Floor, Inc. is looking for a service-oriented Customer Service ...

Customer Service Representative

Austell, GA · On-site

$14.50 - $19.50/hr

Customer Service Representative Location : Atlanta Converting - Austell, GA Job Type : Full Time, Salary Non-Exempt Perks of Pratt! Within 1 Month: Eligible for insurance benefits At 3 Months: 401k ...

Customer Service Representative

Austell, GA · On-site

$14.50 - $19.50/hr

Customer Service Representative Location : Atlanta Converting - Austell, GA Job Type : Full Time, Salary Non-Exempt Perks of Pratt! Within 1 Month : Eligible for insurance benefits At 3 Months : 401k ...

Customer Service Representative

Cumberland, GA · On-site

$15.25 - $20.75/hr

A customer service representative/CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Customer Service Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Online Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do online customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for online customer service representative in Decatur, GA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.77 per hour, depending on experience, location, and employer.

What is the difference between Online Customer Service Representative vs Customer Support Specialist?

AspectOnline Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require customer service certificationsSimilar credentials; often similar certifications or experience needed
Work EnvironmentRemote or call center setting, handling online inquiriesRemote or office-based, providing support via chat, email, or phone
Industry UsageCommon in retail, tech, and service industriesUsed across various sectors including tech, healthcare, and retail
Search & Comparison IntentOften compared for entry-level customer support rolesCompared for specialized or technical support roles

The Online Customer Service Representative and Customer Support Specialist roles share many similarities, including credentials, work environment, and industry usage. The main difference lies in the scope and specialization, with Customer Support Specialists often handling more technical or complex issues. Both roles are vital for customer satisfaction and frequently searched for by job seekers in customer service fields.

What are the key skills and qualifications needed to thrive as an Online Customer Service Representative, and why are they important?

To thrive as an Online Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, live chat tools, and ticketing systems is typically required. Patience, empathy, and adaptability are vital soft skills for effectively addressing diverse customer needs and concerns in a virtual environment. These qualities ensure efficient issue resolution, positive customer experiences, and contribute to overall company reputation and retention.

What does an Online Customer Service Representative do?

An Online Customer Service Representative assists customers by answering inquiries, resolving issues, and providing support through digital channels such as email, live chat, or social media. They help customers with product information, order status, returns, and troubleshooting. Their goal is to ensure a positive customer experience, build trust, and maintain customer satisfaction. They may also document interactions and escalate complex issues to higher-level support when necessary.

How do Online Customer Service Representatives typically handle high volumes of customer inquiries, and what support systems are in place to assist them?

Online Customer Service Representatives often manage high volumes of customer inquiries by utilizing support tools such as ticketing systems, live chat platforms, and knowledge bases. They work closely with team leads and other representatives to prioritize urgent issues and ensure timely responses. Regular training and clear escalation procedures help them address complex cases efficiently. Additionally, many companies provide real-time support from supervisors and access to comprehensive FAQs, ensuring representatives can deliver accurate information while maintaining a positive customer experience.
What are the most commonly searched types of Customer Service Representative jobs in Decatur, GA? The most popular types of Customer Service Representative jobs in Decatur, GA are:
What are popular job titles related to Online Customer Service Representative jobs in Decatur, GA? For Online Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What cities near Decatur, GA are hiring for Online Customer Service Representative jobs? Cities near Decatur, GA with the most Online Customer Service Representative job openings:
Infographic showing various Online Customer Service Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,872 per year, or $18.7 per hour.
Customer Service Rep

Customer Service Rep

Openwork, LLC

Norcross, GA • On-site

$15 - $20.50/hr

Contractor

Posted 8 days ago


Job description

Openwork is currently assisting a local client in their search to fill a Customer Service Representative job in Norcross. As a Customer Service Representative, you will be responsible for assisting clients with product information and order updates, and working closely with internal teams to ensure excellent service throughout the cabinetry order process. Apply Now if you meet the qualifications listed below!

Shift: Monday-Friday 8:00am-5:00pm

Responsibilities for this Customer Service Representative job include:
  • Respond to customer inquiries via phone, email, and in person in a timely manner
  • Process orders, quotes, and service requests accurately
  • Collaborate with sales team to ensure customer expectations are met
  • Keep up with Excel Spreadsheets

Qualifications:
  • Customer service experience
  • Strong communication, problem-solving, and organizational skills
  • Proficiency in Microsoft Office Suite
  • Bilingual Spanish & English preferred but not required

Additional Information:
• Contract to hire opportunity

Click on Apply Now to be considered for this Customer Service Representative job in Norcross or you can visit our website openwork.com to search for other opportunities that are currently available.

EOE