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Online Answering Service Jobs in Decatur, GA (NOW HIRING)

Nexora Talent

Remote Customer Experience Coordinator

Atlanta, GA · Remote

$17.25 - $22.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

New

Nexora Talent

Remote Customer Experience Coordinator

Atlanta, GA · Remote

$17.25 - $22.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... Respond to client inquiries via phone, email, and online messaging platforms. * Coordinate customer ...

New

Professional Moving & Storage

Customer Service

Atlanta, GA

$15.50 - $21/hr

Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing ...

Professional Moving & Storage

Customer Service

Atlanta, GA · On-site +1

$15.50 - $21/hr

Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing ...

Professional Moving & Storage

Customer Service

Atlanta, GA · On-site +1

$15.50 - $21/hr

Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typing ...

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All JobsOnline Answering Service JobsOnline Answering Service Jobs in Decatur, GA

Online Answering Service information

See Decatur, GA salary details

$12

$22

$38

How much do online answering service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for online answering service in Decatur, GA is $22.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $26.73 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an Online Answering Service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an Online Answering Service Representative, and why are they important?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.
What are the most commonly searched types of Answering Service jobs in Decatur, GA? The most popular types of Answering Service jobs in Decatur, GA are:
What are popular job titles related to Online Answering Service jobs in Decatur, GA? For Online Answering Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Online Answering Service jobs in Decatur, GA look for? The top searched job categories for Online Answering Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Answering Service jobs? Cities near Decatur, GA with the most Online Answering Service job openings:
Online Answering Service jobs near you

Online | Hotel Reservations | Customer Service

Destination Careers

Atlanta, GA • On-site, Remote

$45K - $65K/yr

Full-time

Posted 23 days ago

Job description

Job Title: Work From Home - Hotel Reservations - Customer Service
Job Type: Flexible Schedule | Remote Work
About Us:
Destination Knot is a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality.
Position Overview:
Destination Knot is seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service
Representatives. In this remote role, you'll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning.
This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided.
Key Responsibilities:
Assist clients in researching and booking hotel accommodations
Provide accurate information about hotel options, pricing, and amenities
Respond promptly and professionally to client inquiries via phone, email, or online messaging
Maintain accurate records of client interactions, preferences, and reservations
Collaborate with other team members to ensure excellent service delivery
Stay current on travel trends, hotel offerings, and industry updates
Participate in virtual team meetings and training sessions
Requirements:
Excellent communication and customer service skills
Friendly, professional demeanor and strong attention to detail
Ability to work independently and manage tasks effectively
Basic computer skills and reliable internet connection
Interest in travel and helping clients plan exceptional hotel stays
Previous experience in customer service, hospitality, or sales is a plus but not required
What We Offer:
Flexible, remote work environment
Full training and access to booking tools and industry resources
Supportive team culture and mentorship
Income-earning possibilities based on performance
Access to exclusive travel discounts and industry perks
Opportunities for personal and professional development
$45,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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