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Airline Ticket Agent Jobs (NOW HIRING)

Metropolis Technologies

Airline Baggage Handler

Tampa, FL · On-site

$15/hr

Driver - Ambassador - RAC Agent - Supervisor * Communicating effectively and clearly. Asking each ... Working closely with the Airline ticket counter agents Qualifications * Must be at least 18 years ...

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How much do airline ticket agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for airline ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by airline ticket agents, and how can they be managed on the job?

Airline ticket agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute booking changes or cancellations, and resolving customer complaints. Staying calm under pressure, being well-versed in airline policies, and using effective communication skills are essential for successfully managing these situations. Additionally, ticket agents frequently collaborate with gate agents, baggage handlers, and supervisors to ensure a smooth and efficient check-in process for travelers.

What does an airline ticket agent do?

An airline ticket agent is a customer service position that assists people who are traveling via plane. While one of their primary tasks is to sell tickets, other responsibilities include greeting passengers, making sure each reservation is valid, providing information about flights, and helping passengers as they are boarding a plane. They may also help passengers check their baggage and choose or upgrade their seats. An airline ticket agent also helps passengers change their reservation or book new flights if a cancellation occurs. The minimum qualifications you need to become an airline ticket agent include strong customer service skills and computer literacy.

What is the difference between Airline Ticket Agent vs Customer Service Agent?

AspectAirline Ticket AgentCustomer Service Agent
CredentialsHigh school diploma, certification in airline ticketingHigh school diploma, customer service training
Work EnvironmentAirline counters, travel agencies, airportsRetail stores, call centers, airports
Employer & IndustryAirlines, travel agencies

Airline Ticket Agents primarily focus on selling airline tickets, checking in passengers, and managing reservations at airports or travel agencies. Customer Service Agents have a broader role in assisting customers with inquiries, complaints, and support across various industries. While both roles require strong communication skills and customer service experience, Airline Ticket Agents specialize in airline operations, making their roles more specific to the travel industry.

What is an airline ticket agent?

Airline Ticket Agents are customer service professionals who work at airports or airline ticket counters to assist travelers with booking, changing, and canceling flights. They issue boarding passes, check travel documents, handle baggage, and answer questions about flight schedules, fares, and airline policies. Ticket agents also help resolve issues like delayed or canceled flights and may coordinate with other airline staff to ensure smooth travel experiences for passengers.

What are the key skills and qualifications needed to thrive as an airline ticket agent?

To thrive as an Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring relevant experience or additional training. Familiarity with airline reservation systems such as Sabre or Amadeus and proficiency in basic computer applications are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse passenger needs and challenging situations. These skills and qualities are crucial for ensuring efficient ticketing operations, positive customer experiences, and smooth airport workflows.
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Airline Ticket Agent jobs near you
Infographic showing various Airline Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Vendor Behind Counter (VBC) Agent

HUNTLEIGH USA CORPORATION

Cleveland, OH

$15/hr

Full-time

Re-posted 22 days ago

Job description

NOW HIRING!Vendor Behind Counter (VBC) AgentHuntleigh USA CorporationLocation: Cleveland Hopkins International Airport – Cleveland, OhioPay Rate: $15.00 per Hour

Huntleigh USA is currently seeking dependable and professional individuals to join our team at Cleveland Hopkins International Airport as Vendor Behind Counter (VBC) Agents. This is an excellent opportunity to work in a fast-paced airport environment supporting United Airlines operations and providing outstanding customer service.

Available Shifts
  • 4:00 a.m. – 12:00 p.m.
  • 11:00 a.m. – 7:00 p.m.
    • Split Shift:
      • 11:00 a.m. – 3:00 p.m. — Vendor Behind Counter (VBC)
      • 3:00 p.m. – 7:00 p.m. — Wheelchair Agent
Position Overview

The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags, placing luggage onto the conveyor belt, and asking required safety and security questions to ensure compliance with airline and Transportation Security Administration (TSA) standards.

This role requires strong attention to detail, professionalism, and the ability to work efficiently in a high-volume airport environment.

Key Duties & Responsibilities
  • Tag and process passenger luggage accurately
  • Lift and place bags onto the conveyor belt at the United Airlines ticket counter
  • Ask required safety and security questions to maintain in-flight safety standards
  • Provide clear and professional communication with passengers and airline staff
  • Maintain a clean and professional appearance at all times
  • For split-shift employees, transition to wheelchair agent duties from 3:00 p.m. to 7:00 p.m. as scheduled
Required Qualifications
  • Ability to lift 50 pounds or more repeatedly
  • Strong communication skills and professional demeanor
  • Reliable, punctual, and able to work scheduled shifts consistently
  • Good hygiene and professional appearance are mandatory
  • Dependable and committed to job responsibilities
  • Ability to work in a fast-paced, customer-facing environment
Ideal Candidate

We are looking for someone who:

  • Arrives on time and ready to work
  • Communicates clearly and professionally
  • Follows procedures and safety protocols
  • Takes pride in representing Huntleigh USA
  • Is dependable, detail-oriented, and comfortable with physical work
Why Join Huntleigh USA?

Huntleigh USA is a leading provider of aviation support services across airports throughout the United States. We value professionalism, reliability, and dedication to excellent customer service.

Apply Today!

If you are dependable, hardworking, and ready to begin a rewarding career in airport operations, apply now to join Huntleigh USA at Cleveland Hopkins International Airport.

Huntleigh USA is an Equal Opportunity Employer.

Apply