ZipRecruiter

Log In

1

Airline Ticket Agent Jobs (NOW HIRING)

Metropolis Technologies

Airline Baggage Handler

Tampa, FL · On-site

$15/hr

Driver - Ambassador - RAC Agent - Supervisor * Communicating effectively and clearly. Asking each ... Working closely with the Airline ticket counter agents Qualifications * Must be at least 18 years ...

Metropolis Technologies

Airline Baggage Handler

Tampa, FL · On-site

$15/hr

Driver - Ambassador - RAC Agent - Supervisor * Communicating effectively and clearly. Asking each ... Working closely with the Airline ticket counter agents Qualifications * Must be at least 18 years ...

Metropolis Technologies

Airline Baggage Handler

Tampa, FL · On-site

$15/hr

Driver - Ambassador - RAC Agent - Supervisor * Communicating effectively and clearly. Asking each ... Working closely with the Airline ticket counter agents Qualifications * Must be at least 18 years ...

next page

Showing results 1-20

All JobsAirline Ticket Agent Jobs

Airline Ticket Agent information

See salary details

$11

$16

$20

How much do airline ticket agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for airline ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by airline ticket agents, and how can they be managed on the job?

Airline ticket agents often encounter challenges such as handling high volumes of passengers during peak travel times, managing last-minute booking changes or cancellations, and resolving customer complaints. Staying calm under pressure, being well-versed in airline policies, and using effective communication skills are essential for successfully managing these situations. Additionally, ticket agents frequently collaborate with gate agents, baggage handlers, and supervisors to ensure a smooth and efficient check-in process for travelers.

What Does an Airline Ticket Agent Do?

An airline ticket agent is a customer service position that assists people who are traveling via plane. While one of their primary tasks is to sell tickets, other responsibilities include greeting passengers, making sure each reservation is valid, providing information about flights, and helping passengers as they are boarding a plane. They may also help passengers check their baggage and choose or upgrade their seats. An airline ticket agent also helps passengers change their reservation or book new flights if a cancellation occurs. The minimum qualifications you need to become an airline ticket agent include strong customer service skills and computer literacy.

What is the difference between Airline Ticket Agent vs Customer Service Agent?

AspectAirline Ticket AgentCustomer Service Agent
CredentialsHigh school diploma, certification in airline ticketingHigh school diploma, customer service training
Work EnvironmentAirline counters, travel agencies, airportsRetail stores, call centers, airports
Employer & IndustryAirlines, travel agencies

Airline Ticket Agents primarily focus on selling airline tickets, checking in passengers, and managing reservations at airports or travel agencies. Customer Service Agents have a broader role in assisting customers with inquiries, complaints, and support across various industries. While both roles require strong communication skills and customer service experience, Airline Ticket Agents specialize in airline operations, making their roles more specific to the travel industry.

What are Airline Ticket Agents?

Airline Ticket Agents are customer service professionals who work at airports or airline ticket counters to assist travelers with booking, changing, and canceling flights. They issue boarding passes, check travel documents, handle baggage, and answer questions about flight schedules, fares, and airline policies. Ticket agents also help resolve issues like delayed or canceled flights and may coordinate with other airline staff to ensure smooth travel experiences for passengers.

What are the key skills and qualifications needed to thrive as an Airline Ticket Agent, and why are they important?

To thrive as an Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring relevant experience or additional training. Familiarity with airline reservation systems such as Sabre or Amadeus and proficiency in basic computer applications are typically required. Excellent communication, problem-solving abilities, and patience help agents handle diverse passenger needs and challenging situations. These skills and qualities are crucial for ensuring efficient ticketing operations, positive customer experiences, and smooth airport workflows.
More about Airline Ticket Agent jobs
What cities are hiring for Airline Ticket Agent jobs? Cities with the most Airline Ticket Agent job openings:
What are the most commonly searched types of Airline Ticket Agent jobs? The most popular types of Airline Ticket Agent jobs are:
Who are the top companies hiring for Airline Ticket Agent jobs? The top employers for Airline Ticket Agent jobs are:
What states have the most Airline Ticket Agent jobs? States with the most job openings for Airline Ticket Agent jobs include:
What job categories do people searching Airline Ticket Agent jobs look for? The top searched job categories for Airline Ticket Agent jobs are:
Airline Ticket Agent jobs near you
Infographic showing various Airline Ticket Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Airline Ticket Counter/Gate Agent

Avflight Corporation

Canton, OH • On-site

Part-time

Posted 28 days ago

Avflight rating

4.4

Company rating: 4.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

61st of 63 rated aviation services

Job description

General Purpose of Job:

This position is responsible for providing customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include cargo handling, ramp, aircraft cleaning, and other assigned duties.

Duties:

  • Provide efficient, friendly service to all of our customers.
  • Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
  • Complete all necessary arrangements for accommodating passengers with reservations, standby's, luggage, cabin availability and in-flight supplies
  • Guide passengers from the terminal to and from aircraft ensuring a safe path at all times
  • Perform the loading and unloading of cargo on and off aircraft
  • Transport cargo between terminals and aircraft
  • Physical handling of freight and company material
  • Marshalling aircraft and equipment
  • Operate ground equipment, including tugs and belt loaders
  • Clean and service cabin interiors, including cockpit, lavatories and draining lavatories
  • Use safety related equipment and provide de-icing service to the aircraft when needed
  • Perform other duties as assigned

Qualifications:

  • Excellent communication skills
  • Ability to push/pull/lift 50 lbs. for extended periods of time
  • Ability to read and write English; bilingual skills a plus
  • Ability to work efficiently under time constraints
  • Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
  • Must be 18 years or older
  • High School diploma or GED equivalent
  • Must pass background check, pre-employment drug test and obtain security clearance Must have authorization to work in the U.S.
  • Must have valid Driver's license
  • Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

  • Be pleasant with others on the job and display a good-natured, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations
  • Strong attention to detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands :

Must be able to carry 50 pound suitcase from the floor to 18 inches and carry 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

What Avflight employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply