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Full Time Airline Ticket Agent Jobs (NOW HIRING)

Herzog

Ticket Agent

Albuquerque, NM · On-site

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

Herzog

Ticket Agent

Albuquerque, NM

Overview Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team. Duties and Responsibilities: *This is a non ...

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Full Time Airline Ticket Agent information

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How much do full time airline ticket agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for full time airline ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is a full time airline ticket agent?

Full time airline ticket agents are professionals who assist passengers with booking, changing, and canceling airline tickets, as well as providing information about flight schedules, fares, and travel policies. They work at airports or airline offices and serve as the main point of contact for travelers needing ticketing support. In addition to selling tickets, they may also help resolve issues with reservations, handle payments, and ensure compliance with airline regulations. Their role requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a full time airline ticket agent?

To thrive as a Full Time Airline Ticket Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre, Amadeus, or Galileo) and basic computer skills are important, and some positions may require specific training or certifications. Excellent communication, patience, and problem-solving skills help agents effectively assist travelers and handle stressful situations. These competencies are crucial for ensuring smooth passenger experiences, accuracy in bookings, and efficient airport operations.

What are some common challenges faced by full time airline ticket agents, and how can they be managed?

Full Time Airline Ticket Agents often encounter challenges such as managing high passenger volumes during peak travel times and resolving unexpected issues like flight delays or cancellations. Effective communication, patience, and strong problem-solving skills are essential to handle stressful situations and ensure customer satisfaction. Additionally, ticket agents must be adaptable, as their daily tasks can vary from assisting with reservations to addressing last-minute travel changes. Working collaboratively with other airport staff and staying updated on airline policies can help agents navigate these challenges efficiently.

What is the difference between Full Time Airline Ticket Agent vs Part Time Airline Ticket Agent?

AspectFull Time Airline Ticket AgentPart Time Airline Ticket Agent
Work HoursTypically 35-40 hours per weekFewer hours, often less than 20 hours per week
CredentialsHigh school diploma, customer service skills, certification often preferredSame as full-time, but flexibility may vary
Work EnvironmentAirline ticket counters, customer service desksSame as full-time, often with flexible scheduling
Employer UsageMajor airlines, travel agenciesSame as full-time, often seasonal or supplemental roles

Full Time Airline Ticket Agents work regular hours, providing customer service and ticketing support at airline counters. Part Time Airline Ticket Agents have flexible schedules with fewer hours, often serving as supplemental staff. Both roles require similar skills and credentials, but full-time positions offer more stability and benefits.

What cities are hiring for Full Time Airline Ticket Agent jobs?

Cities with the most Full Time Airline Ticket Agent job openings:

What are the most commonly searched types of Airline Ticket Agent jobs?

The most popular types of Airline Ticket Agent jobs are:

What states have the most Full Time Airline Ticket Agent jobs?

States with the most job openings for Full Time Airline Ticket Agent jobs include:

Full Time Airline Ticket Agent jobs near you

Ticket Agent

Herzog

Albuquerque, NM • On-site

Full-time

Medical, Dental

Posted 20 days ago

Herzog rating

7.6

Company rating: 7.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

117th of 280 rated repair and maintenance companies

Job description

Overview
Herzog Transit Services, Inc. is currently seeking a Full-time Ticket Agent for the New Mexico Rail Runner in Albuquerque, NM to join our team.
Duties and Responsibilities:
*This is a non-exhaustive overview of the job duties for this position.
  • Provide excellent customer experience.
  • Communication with Customer Service.
  • Making on board announcements regarding service disruptions or delays.
  • Assisting passengers with train/bus schedules.
  • Assisting passengers with ticket purchases both cash and credit.
  • Reconcile daily train fare ticket sales.
  • Picking up and discarding used newspapers, litter and debris.
  • Reporting any safety or security concerns to the Transportation Department.
  • Assisting with busing for special events or service interruptions.
  • Operating a company vehicle to transport crews.
  • Flexible schedule, including potential weekend shifts.
  • Regular and consistent engagement, participation and promotion of Herzog's Culture and its essential behaviors are a requirement for this position.
  • Regular and predictable attendance and punctuality are a requirement for this position.
  • Other duties as assigned.

Qualifications:
  • High school diploma or equivalent.
  • This is an entry level position. No experience is necessary. However, familiarity with The New Mexico Rail Runner Express train service and local area (to provide directions to passengers) is preferred.
  • Must have a valid driver's license.

Pre-Employment Requirements:
  • Subject to pre-employment background check and motor vehicle report review.
  • Maintain valid driver's license and endorsements as required per position.
  • Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
  • Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:
The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This position will be physically demanding at times. This is a non-exhaustive overview of the physical requirements of this job.
  • Able to work outdoors in all weather conditions (including extreme heat, humidity, and rain).
  • Frequent standing for extended periods of time.
  • Frequent walking throughout the duration of work shift.
  • Able to work in conditions with loud noise; work around heavy/moving passenger cars.
  • Requires occasional lifting, stooping, or bending.
  • Must successfully pass color/vision examinations as required by the position.
  • Must be able to hear and distinguish auditory signals as required by the position.

Safety:
  • Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits:
  • Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:
Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.
Over the course of our 50+ year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.
We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.
Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.
Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.
We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.
It is the policy of Herzog Transit Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.

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