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Assistant Airline Ticket Agent Jobs (NOW HIRING)

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

OLD TUCSON ENTERTAINMENT LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

American Heritage Companies

Ticket Agent

Tucson, AZ

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

Old Tucson Entertainment LLC

Ticket Agent

Tucson, AZ · On-site

$15.15 - $16/hr

Ticket Agent Reports To: Sales & Revenue Manager Type of position: Non-Exempt / Hourly Employee ... Welcome customers and assist the team with any ticketing and service needs. * Handle customer ...

drphillips

POSITION SUMMARY The Box Office Ticket Agent is responsible for providing the Dr. Phillips Center ... Actively assist in identifying and resolving customer service issues. * Ability to handle cash ...

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Assistant Airline Ticket Agent information

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How much do assistant airline ticket agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for assistant airline ticket agent in the United States is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an assistant airline ticket agent?

Assistant Airline Ticket Agents are entry-level customer service professionals who work at airline ticket counters, helping passengers with tasks such as booking flights, issuing boarding passes, checking baggage, and answering travel-related questions. They play a crucial role in ensuring smooth operations at the airport by assisting with ticket changes, resolving customer concerns, and providing information about flights and airline policies. Their work often requires excellent communication skills, attention to detail, and the ability to handle stressful situations calmly and efficiently.

What skills and qualifications are needed to thrive as an assistant airline ticket agent?

To thrive as an Assistant Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (like Sabre or Amadeus) and ticketing software is often required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure make candidates stand out in this role. These skills ensure accurate bookings, efficient passenger service, and a positive travel experience for customers.

What are common challenges faced by assistant airline ticket agents when dealing with last-minute flight changes or cancellations?

Assistant Airline Ticket Agents frequently encounter situations where flights are delayed, changed, or canceled at short notice, often leading to frustrated or anxious passengers. Managing these scenarios requires strong problem-solving skills, patience, and effective communication to rebook passengers, explain options, and coordinate with other team members. Agents must also be familiar with airline policies and reservation systems to provide timely and accurate solutions while maintaining high standards of customer service. These challenging moments are opportunities to develop resilience and customer management skills that are highly valued in the airline industry.

What is the difference between Assistant Airline Ticket Agent vs Airline Ticket Agent?

AspectAssistant Airline Ticket AgentAirline Ticket Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline offices, customer service countersAirports, airline offices, customer service counters
Job ResponsibilitiesAssist ticket agents, handle customer inquiries, support booking processesSell tickets, assist customers, manage reservations

Both roles typically require similar credentials and work in airport or airline office environments. The Assistant Airline Ticket Agent supports the Ticket Agent by handling customer inquiries and assisting with bookings, often serving as a support role. The Ticket Agent primarily manages ticket sales and reservations directly with customers. The assistant position is ideal for those starting in airline customer service, providing a pathway to more senior roles.

What cities are hiring for Assistant Airline Ticket Agent jobs?

Cities with the most Assistant Airline Ticket Agent job openings:

What are the most commonly searched types of Airline Ticket Agent jobs?

The most popular types of Airline Ticket Agent jobs are:

What states have the most Assistant Airline Ticket Agent jobs?

States with the most job openings for Assistant Airline Ticket Agent jobs include:

Assistant Airline Ticket Agent jobs near you

Ticket Agent

Old Tucson Entertainment LLC

Tucson, AZ • On-site

$15.15 - $16/hr

Other

Posted 4 days ago

Job description

Division/Department: Ticketing
Job Title: Ticket Agent
Reports To: Sales & Revenue Manager
Type of position: Non-Exempt / Hourly
Employee Classification: Seasonal
Location: Tucson, AZ
Compensation: $15.15 - $16.00 per hour
Job Summary: The Ticketing Agent is responsible for setting the first impression of the experience of Old Tucson, so efficiency and friendliness are required. The position will be responsible for warmly greeting customers, processing ticket transactions, redemption of tickets, and directing patrons as needed. The Ticketing Agent will manage responsibilities with a balance of patience and a sense of urgency, work well under pressure, have strong multi-tasking skills, and most importantly have a pleasant demeanor.
Essential Duties and Responsibilities:

  • Welcome customers and assist the team with any ticketing and service needs.
  • Handle customer inquiries and ensure a pleasant customer experience.
  • Confirm reservations, ensuring passengers have arrived at the appropriate date and time.
  • Make any necessary updates to customers' information, entering info into the system and ensure that proper information has been punched in prior to delivering tickets.
  • Efficiently learn and utilize our ticketing system (Etix) for ticketing transactions, admission verification, and issues as they arise.
  • Handle cash and credit payments through Etix.
  • Assist in general care of ticketing area including keeping a clean and orderly space.
  • Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
  • Able to listen and follow directions within a fast-paced team setting.
  • Ability to work well under high pressure situations.
  • Maintain a safe, welcoming, positive, and inclusive working environment and advises other management with related concerns.
  • Other duties as assigned.
Education, Skill & Work Experience Requirements:
  • Ability to learn the Etix Ticketing platform with efficiency and competency.
  • Excellent customer service skills.
  • Basic computer skills.
  • Possess a well-spoken manner in personal communications.
  • Customer service experience preferred.
  • Self-motivation and attention to details.
  • Must be 18+ years old.
Work Environment:
  • Majority of time spent in a ticketing office setting.
  • Extended and irregular hours including nights, weekends and holidays.
  • Ability to stand for extended periods.
  • Ability to stand and walk on uneven or unsteady surfaces.

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