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How much do assistant airline ticket agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for assistant airline ticket agent in the United States is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an assistant airline ticket agent?

To thrive as an Assistant Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (like Sabre or Amadeus) and ticketing software is often required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure make candidates stand out in this role. These skills ensure accurate bookings, efficient passenger service, and a positive travel experience for customers.

What are common challenges faced by assistant airline ticket agents when dealing with last-minute flight changes or cancellations?

Assistant Airline Ticket Agents frequently encounter situations where flights are delayed, changed, or canceled at short notice, often leading to frustrated or anxious passengers. Managing these scenarios requires strong problem-solving skills, patience, and effective communication to rebook passengers, explain options, and coordinate with other team members. Agents must also be familiar with airline policies and reservation systems to provide timely and accurate solutions while maintaining high standards of customer service. These challenging moments are opportunities to develop resilience and customer management skills that are highly valued in the airline industry.

What is an assistant airline ticket agent?

Assistant Airline Ticket Agents are entry-level customer service professionals who work at airline ticket counters, helping passengers with tasks such as booking flights, issuing boarding passes, checking baggage, and answering travel-related questions. They play a crucial role in ensuring smooth operations at the airport by assisting with ticket changes, resolving customer concerns, and providing information about flights and airline policies. Their work often requires excellent communication skills, attention to detail, and the ability to handle stressful situations calmly and efficiently.

What is the difference between Assistant Airline Ticket Agent vs Airline Ticket Agent?

AspectAssistant Airline Ticket AgentAirline Ticket Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline offices, customer service countersAirports, airline offices, customer service counters
Job ResponsibilitiesAssist ticket agents, handle customer inquiries, support booking processesSell tickets, assist customers, manage reservations

Both roles typically require similar credentials and work in airport or airline office environments. The Assistant Airline Ticket Agent supports the Ticket Agent by handling customer inquiries and assisting with bookings, often serving as a support role. The Ticket Agent primarily manages ticket sales and reservations directly with customers. The assistant position is ideal for those starting in airline customer service, providing a pathway to more senior roles.

What cities are hiring for Assistant Airline Ticket Agent jobs? Cities with the most Assistant Airline Ticket Agent job openings:
What are the most commonly searched types of Airline Ticket Agent jobs? The most popular types of Airline Ticket Agent jobs are:
What states have the most Assistant Airline Ticket Agent jobs? States with the most job openings for Assistant Airline Ticket Agent jobs include:
Assistant Airline Ticket Agent jobs near you

GSMR Reservations & Ticket Agent

SCENIC RAILROADS ACQUISITION CORP

Bryson City, NC • On-site

$15 - $17/hr

Full-time

Re-posted 7 days ago

Job description

Division/Department: Reservations / Depot

Job Title: Reservations & Ticket Agent

Reports To: Shift Supervisor/ Reservations Manager 

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Location: 45 Mitchell Street Bryson City, NC

Compensation: $15-$17 hour, plus commissions

Job Summary: The Reservations & Ticket Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history, and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment. The hourly expectation for this position is 20-32 hours per week.

Essential Duties and Responsibilities:

  • Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options, and special offers.
  • Answer questions about the Great Smoky Mountains Railroad history, route, and scheduled excursions.
  • Work in ticket window to assist guests, sell tickets, provide walk-up bookings, and work information booth to assist customers on-site.
  • Process reservation requests made in person, by phone, or online through reservations software program.
  • Stock brochures and maintain train Depot area for guests.  

Work Environment:

  • Mostly office environment; standing, sitting for 7 to 10-hour shifts.
  • Walking in and around industrial/railroad environment on uneven surfaces, climbing stairs.
  • Occasional bending, twisting, lifting of up to 25 pounds.

Education, Skill, and Work Experience Requirements:

  • Must be able to work a flexible schedule with some night, weekend, and holiday availability.
  • Experience working in reservations, call-center, hotel, or tourism related field, strongly preferred.
  • Commitment and proven record of exceptional customer service skills to a varied clientele.
  • Ability to work in a fast-paced environment, both individually and as part of a team.

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