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Assistant Airline Ticket Agent Jobs (NOW HIRING)

Livenation

Ticket Agent - Box Office Show

Las Vegas, NV · On-site

As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Box ... Keep a clean, well-groomed appearance * Assist with miscellaneous box office projects as directed ...

Metropolis Technologies

Airline Baggage Handler

Tampa, FL · On-site

$15/hr

Driver - Ambassador - RAC Agent - Supervisor * Communicating effectively and clearly. Asking each ... Working closely with the Airline ticket counter agents Qualifications * Must be at least 18 years ...

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Assistant Airline Ticket Agent information

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How much do assistant airline ticket agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for assistant airline ticket agent in the United States is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an assistant airline ticket agent?

To thrive as an Assistant Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems (like Sabre or Amadeus) and ticketing software is often required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure make candidates stand out in this role. These skills ensure accurate bookings, efficient passenger service, and a positive travel experience for customers.

What are common challenges faced by assistant airline ticket agents when dealing with last-minute flight changes or cancellations?

Assistant Airline Ticket Agents frequently encounter situations where flights are delayed, changed, or canceled at short notice, often leading to frustrated or anxious passengers. Managing these scenarios requires strong problem-solving skills, patience, and effective communication to rebook passengers, explain options, and coordinate with other team members. Agents must also be familiar with airline policies and reservation systems to provide timely and accurate solutions while maintaining high standards of customer service. These challenging moments are opportunities to develop resilience and customer management skills that are highly valued in the airline industry.

What is an assistant airline ticket agent?

Assistant Airline Ticket Agents are entry-level customer service professionals who work at airline ticket counters, helping passengers with tasks such as booking flights, issuing boarding passes, checking baggage, and answering travel-related questions. They play a crucial role in ensuring smooth operations at the airport by assisting with ticket changes, resolving customer concerns, and providing information about flights and airline policies. Their work often requires excellent communication skills, attention to detail, and the ability to handle stressful situations calmly and efficiently.

What is the difference between Assistant Airline Ticket Agent vs Airline Ticket Agent?

AspectAssistant Airline Ticket AgentAirline Ticket Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentAirports, airline offices, customer service countersAirports, airline offices, customer service counters
Job ResponsibilitiesAssist ticket agents, handle customer inquiries, support booking processesSell tickets, assist customers, manage reservations

Both roles typically require similar credentials and work in airport or airline office environments. The Assistant Airline Ticket Agent supports the Ticket Agent by handling customer inquiries and assisting with bookings, often serving as a support role. The Ticket Agent primarily manages ticket sales and reservations directly with customers. The assistant position is ideal for those starting in airline customer service, providing a pathway to more senior roles.

What cities are hiring for Assistant Airline Ticket Agent jobs? Cities with the most Assistant Airline Ticket Agent job openings:
What are the most commonly searched types of Airline Ticket Agent jobs? The most popular types of Airline Ticket Agent jobs are:
What states have the most Assistant Airline Ticket Agent jobs? States with the most job openings for Assistant Airline Ticket Agent jobs include:
Assistant Airline Ticket Agent jobs near you

Box Office Ticket Agent-Fulltime (Call Center LV)

Caesars Entertainment

Las Vegas, NV • On-site

Full-time

Posted 4 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description


As a Box Office Ticket Agent, you will play a key role in delivering exceptional guest service by assisting guests with all of their ticketing needs and inquiries. Acting as an ambassador for Caesars Entertainment, you will maintain a positive, professional, and guest-focused attitude while serving as a primary resource for information about shows, events, the property, and the surrounding area.
This position is responsible for generating revenue through the sale and issuance of show tickets both at the Box Office and over the telephone. Agents are expected to actively promote performers, events, and entertainment offerings across Caesars Entertainment venues to maximize ticket sales and enhance the guest experience.
A strong working knowledge of Caesars Entertainment shows, venues, and services is essential to creating memorable guest interactions. Additional responsibilities include processing reservations and issuing tickets for off-site ticket vendors, collecting and reconciling funds and required documentation, and maintaining accurate transaction records.
The Box Office Ticket Agent works closely with VIP Services, Promotions, and Sales teams to support business objectives and ensure seamless guest service. Agents may also perform Reservation Clerk duties as assigned and are expected to effectively communicate and collaborate with guests, team members, supervisors, managers, Lead Box Office Clerks, and other departments.
Responsibilities
  • Process ticket sales, exchanges, and reservations for guests accurately and efficiently.
  • Promote shows, performers, and events to maximize ticket revenue.
  • Assist guests with questions regarding shows, events, the property, and the local area.
  • Issue tickets for off-site ticket vendors and partner organizations.
  • Collect and reconcile payments and supporting documentation related to ticket transactions.
  • Partner with VIP Services, Promotions, Sales, and other departments to enhance the guest experience.
  • Perform Reservation Clerk duties as scheduled.
  • Effectively present information and respond to guest and departmental inquiries in a professional manner.
  • Maintain a positive, welcoming, and team-oriented work environment.
  • Demonstrate an upbeat, courteous, and guest-focused attitude at all times.

Qualifications
  • Assist guests with all show ticketing needs in a professional, friendly, and efficient manner.
  • Serve as a primary resource for guest questions regarding shows, entertainment, the property, and the local area.
  • Create a positive first impression by maintaining an upbeat, courteous, and guest-focused attitude at all times.
  • Generate revenue through the sale and issuance of show tickets at the Box Office and via telephone.
  • Promote Caesars Entertainment performers, shows, and events to maximize ticket sales and guest engagement.
  • Maintain a working knowledge of Caesars Entertainment shows, venues, and offerings to enhance the guest experience.
  • Process ticket sales, exchanges, reservations, and guest transactions accurately and efficiently.
  • Make reservations and issue tickets for off-site ticket vendors.
  • Collect, process, and reconcile ticket payments and required documentation.
  • Work closely with VIP Services, Promotions, and Sales teams to support operational and revenue goals.
  • Perform Reservation Clerk duties as assigned or scheduled.
  • Effectively communicate with guests, team members, supervisors, managers, Lead Box Office Clerks, and other departments.
  • Respond professionally and accurately to questions and requests from internal and external customers.
  • Maintain accurate records and ensure compliance with cash-handling and ticketing procedures.
  • Contribute to a positive, collaborative, and productive work environment.
  • Deliver exceptional customer service while creating memorable experiences for every guest.

About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

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