... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
Customer Care Agent
Atlanta, GA · On-site
$15 - $20/hr
Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.
... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
... online, chat or in-person Available to attend 6 weeks of training on a fixed schedule Ability to be dependable for work schedule, and work on-site 5 days a we What could set you apart Passion for ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Responsive Recruiter Brian Brakefield - State Farm Agent, a dynamic and forward-thinking player in ... Engaging with customers through various channels, including phone, email, and chat. * Providing ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Responsive Recruiter Brian Brakefield - State Farm Agent, a dynamic and forward-thinking player in ... Engaging with customers through various channels, including phone, email, and chat. * Providing ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$15 - $20/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$15 - $20/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Agent, Warehouse
Atlanta, GA · On-site
$18.75 - $22/hr
Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent, Warehouse Time Type: Full Time Summary As a Warehouse Customer Service ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Engaging with customers through various channels, including phone, email, and chat. * Providing ... Agent is an equal opportunity employer and encourages applications from individuals of all ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Engaging with customers through various channels, including phone, email, and chat. * Providing ... Agent is an equal opportunity employer and encourages applications from individuals of all ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Engaging with customers through various channels, including phone, email, and chat. * Providing ... Agent is an equal opportunity employer and encourages applications from individuals of all ...
Customer Service Representative - State Farm Agent Team Member
Mcdonough, GA · On-site
$45K - $65K/yr
Engaging with customers through various channels, including phone, email, and chat. * Providing ... Agent is an equal opportunity employer and encourages applications from individuals of all ...
Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use ...
Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use ...
Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use ...
Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use ...
Summary The Licensed Agent Seasonal is responsible for connecting with our client's existing and ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
Summary The Licensed Agent Seasonal is responsible for connecting with our client's existing and ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19-22/HR Onsite - Licensed Health Insurance Agent Seasonal
Alpharetta, GA · On-site
$18 - $21/hr
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19-22/HR Onsite - Licensed Health Insurance Agent Seasonal
Alpharetta, GA · On-site
$18 - $21/hr
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19/HR Onsite - Licensed Health Insurance Agent Seasonal - YL
Alpharetta, GA · On-site
$18 - $21/hr
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19/HR Onsite - Licensed Health Insurance Agent Seasonal - YL
Alpharetta, GA · On-site
$18 - $21/hr
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
Responsibilities Summary The Licensed Agent Seasonal is responsible for connecting with our client ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19-22/HR Onsite - Licensed Health Insurance Agent Seasonal
Alpharetta, GA · On-site
$19 - $22/hr
Summary The Licensed Agent Seasonal is responsible for connecting with our client's existing and ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
$19-22/HR Onsite - Licensed Health Insurance Agent Seasonal
Alpharetta, GA · On-site
$19 - $22/hr
Summary The Licensed Agent Seasonal is responsible for connecting with our client's existing and ... email, chat and paper * Ability to move between varying types of inquiries within the same shift
Online Chat Agent information
See Decatur, GA salary details
$5.16 - $6.89
0% of jobs
$6.89 - $8.62
0% of jobs
$8.62 - $10.35
0% of jobs
$10.35 - $12.08
2% of jobs
$12.08 - $13.80
13% of jobs
$14.28 is the 25th percentile. Wages below this are outliers.
$13.80 - $15.53
38% of jobs
$15.53 - $17.26
11% of jobs
$18.99 is the 75th percentile. Wages above this are outliers.
$17.26 - $18.99
11% of jobs
$18.99 - $20.72
14% of jobs
$20.72 - $22.45
6% of jobs
$22.45 - $24.17
5% of jobs
$5
$16
$24
How much do online chat agent jobs pay per hour?
As of Jun 27, 2026, the average hourly pay for online chat agent in Decatur, GA is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an Online Chat Agent, and why are they important?
To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.
What are Online Chat Agents?
Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.
What is the difference between Online Chat Agent vs Customer Service Representative?
| Aspect | Online Chat Agent | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; basic computer skills | High school diploma or equivalent; communication skills |
| Work Environment | Remote or office-based, online platforms | Call centers, retail stores, or office settings |
| Industry Usage | Customer support via live chat on websites | Phone, email, in-person customer support |
| Common Search Intent | Online chat support roles, remote customer service jobs | Customer service jobs, support representative roles |
Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.
How do Online Chat Agents typically handle multiple customer conversations simultaneously?
Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.
What are the most commonly searched types of Chat Agent jobs in Decatur, GA? The most popular types of Chat Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Online Chat Agent jobs? Cities near Decatur, GA with the most Online Chat Agent job openings:
Customer Service Rep (Dispute Resolution) Intermediate - Atlanta GA
Atlanta, GA • On-site
$21.50/hr
Other
Medical, Retirement, PTO
Posted 8 days ago
Job description
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As our consumers' first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).
What you'll do
Take escalated consumer calls regarding their Equifax credit report.
Address consumers questions or concerns and to ensure the accuracy of their credit file
Provide support and education regarding credit information, credit file interpretations and Equifax products
Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Perform verifications of any information maintained on the credit file
Take escalated consumer calls from Equifax or outsource locations
Recommend changes or additions to existing consumer service policies, practices, or procedures
Accurately document details of accessing consumer files and completing consumer's request
Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
Resolves customer issues and answers questions to ensure a positive customer experience
Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
Back-up to other Equifax or outsourcing locations in regards to consumer contacts
Pay is $21.50 an hour the Work Hours are Monday - Friday from 9:00a-6:00p
Additional Qualifications/Responsibilities
What experience you need
High school diploma, GED or equivalent required
2-3 Experience supporting customers via phone, online, chat or in-person
Available to attend 6 weeks of training on a fixed schedule
Ability to be dependable for work schedule, and work on-site 5 days a we
What could set you apart
Passion for serving customers and taking ownership of the customer experience
Attention to detail and ability to be vigilant with customer privacy and data security
Ability to solve problems, display empathy and easily build rapport with consumers
Emotional intelligence, strong written and verbal communication skills
The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
Effective analytical, problem-solving and comprehension skills
The ability to type efficiently and accurately (minimum 20 WPM)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
As our consumers' first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).
What you'll do
Take escalated consumer calls regarding their Equifax credit report.
Address consumers questions or concerns and to ensure the accuracy of their credit file
Provide support and education regarding credit information, credit file interpretations and Equifax products
Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client.
Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
Perform verifications of any information maintained on the credit file
Take escalated consumer calls from Equifax or outsource locations
Recommend changes or additions to existing consumer service policies, practices, or procedures
Accurately document details of accessing consumer files and completing consumer's request
Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
Resolves customer issues and answers questions to ensure a positive customer experience
Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment
Back-up to other Equifax or outsourcing locations in regards to consumer contacts
Pay is $21.50 an hour the Work Hours are Monday - Friday from 9:00a-6:00p
Additional Qualifications/Responsibilities
What experience you need
High school diploma, GED or equivalent required
2-3 Experience supporting customers via phone, online, chat or in-person
Available to attend 6 weeks of training on a fixed schedule
Ability to be dependable for work schedule, and work on-site 5 days a we
What could set you apart
Passion for serving customers and taking ownership of the customer experience
Attention to detail and ability to be vigilant with customer privacy and data security
Ability to solve problems, display empathy and easily build rapport with consumers
Emotional intelligence, strong written and verbal communication skills
The ability to demonstrate courtesy and patience to create and maintain positive consumer relations
Effective analytical, problem-solving and comprehension skills
The ability to type efficiently and accurately (minimum 20 WPM)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!