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Online Chat Agent Jobs in Decatur, GA (NOW HIRING)

NLB Services

HR Service Center Representative II

Atlanta, GA · On-site

$15 - $19.25/hr

Utilize online chat functionality to provide non-revenue customer service. Other duties as assigned. Quals- College degree preferred or equivalent customer service experience. Should be highly ...

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent Location: Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Provide ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Delta Community Credit Union

Member Care Agent

Atlanta, GA · On-site

$14.25 - $18.75/hr

The Member Care Agent provides quality assistance for all members using the telephone and secure ... Utilize online support tools to research data, maintain accurate notes to resolve members' issues ...

Navtech

Google Contact Center Specialist

Atlanta, GA · On-site

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents ... We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use ...

Liveops

Remote Customer Service Agent

Kennesaw, GA · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Powder Springs, GA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Douglasville, GA · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Mcdonough, GA · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Decatur, GA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Smyrna, GA · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

Liveops

Remote Customer Service Agent

Acworth, GA · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Complete an online application. * Pass a background check (non-refundable processing fee applies)

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Showing results 21-40

All JobsOnline Chat Agent JobsOnline Chat Agent Jobs in Decatur, GA

Online Chat Agent information

See Decatur, GA salary details

$5

$16

$24

How much do online chat agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for online chat agent in Decatur, GA is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.80 per hour, depending on experience, location, and employer.

What is an online chat agent?

Online Chat Agents are customer service professionals who interact with customers through live chat or messaging platforms. They assist with answering questions, resolving issues, and providing information about products or services in real-time. Their goal is to ensure customer satisfaction by offering prompt and accurate support. Online Chat Agents typically work for companies in retail, technology, finance, and many other industries. They need strong communication skills and the ability to multitask effectively.

What skills and qualifications are needed to thrive as an online chat agent?

To thrive as an Online Chat Agent, you need excellent written communication, fast typing skills, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, problem-solving abilities, and professionalism help agents resolve issues efficiently and create positive customer experiences. These skills ensure timely, accurate support and foster customer satisfaction in a digital environment.

How does an online chat agent typically handle multiple customer conversations simultaneously?

Online Chat Agents often manage several live chats at once using specialized software that organizes conversations and provides quick access to resources. This requires strong multitasking skills, attention to detail, and the ability to prioritize urgent queries. Agents are trained to use pre-written responses and knowledge bases to maintain efficiency while still delivering personalized support. Collaboration with teammates and supervisors is common, especially for complex issues that need escalation or additional expertise.

What is the difference between Online Chat Agent vs Customer Service Representative?

AspectOnline Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online platformsCall centers, retail stores, or office settings
Industry UsageCustomer support via live chat on websitesPhone, email, in-person customer support
Common Search IntentOnline chat support roles, remote customer service jobsCustomer service jobs, support representative roles

Online Chat Agents primarily handle customer inquiries through live chat platforms, often remotely, focusing on digital communication. Customer Service Representatives may work via phone, email, or in person, providing broader support across multiple channels. While both roles require strong communication skills and a customer-focused approach, Online Chat Agents specialize in online interactions, making them ideal for digital-first customer support environments.

Are online chat agent jobs legit?

Online chat agent jobs are legitimate roles that involve providing customer support through online messaging platforms. They often require good communication skills, familiarity with chat software, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How much do online chat agents get paid?

Online chat agents typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional incentives or flexible schedules, especially for remote positions requiring good communication skills and familiarity with chat platforms.

How to become an online chat agent?

To become an online chat agent, you typically need good communication skills, basic computer literacy, and familiarity with chat or customer service software. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or training. Certifications in customer service or specific tools can enhance your prospects, and flexible schedules are common in this role.

What are the most commonly searched types of Chat Agent jobs in Decatur, GA?

The most popular types of Chat Agent jobs in Decatur, GA are:

What are popular job titles related to Online Chat Agent jobs in Decatur, GA?

For Online Chat Agent jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Chat Agent jobs in Decatur, GA look for?

The top searched job categories for Online Chat Agent jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Chat Agent jobs?

Cities near Decatur, GA with the most Online Chat Agent job openings:

Online Chat Agent jobs near you
Infographic showing various Online Chat Agent job openings in Decatur, GA as of August 2026, with employment types broken down into 62% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $34,820 per year, or $16.7 per hour.

HR Service Center Representative II

Next Level Business Services, Inc.

Atlanta, GA • On-site

$15.50 - $21/hr

Other

Re-posted 27 days ago

Job description

Non-Revenue Pass Travel Information Specialist

Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors. Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer. Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel.

Examples of, but not limited to, functions performed:

  • Manages information with high level of confidentiality.
  • Communicates with all levels of employees, retirees survivors, and vested employees.
  • Completes cases within timeframes listed in service level agreements.
  • Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues.
  • Respond to non-revenue pass travel emails from active, inactive, retired, and survivors.
  • Utilize online chat functionality to provide non-revenue customer service.
  • Other duties as assigned.

Quals-- College degree preferred or equivalent customer service experience. Should be highly proficient in verbal and written communication. Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence. Must be able to type 35 WPM. Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision. Should be well organized and must be a team player. Must be performing satisfactorily in present position. Effective oral and written communication skills necessary to interact with all levels of internal and external audiences. Ability to identify and evaluate customer inquiries and problems. Strong customer service focus. Ability to operate a PC in a Windows environment. Typing 35 WPM. Must be able to work in a confined office environment. Must be mentally/physically capable of handling stress and diffusing difficult call situations. Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer. Wearing phone headset is required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.

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