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Customer Support Jobs in Decatur, GA (NOW HIRING)

VERO BIOTECH INC

Customer Support

Sandy Springs, GA

The Customer Support Data Specialist is responsible for supporting complaint intake, quality documentation, and order processing activities. This role ensures accurate data entry, timely follow-up on ...

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Alphabe Insight Inc

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

We are seeking a highly organized and customer-focused Customer Support Assistant to join our growing team in Atlanta. In this role, you will assist clients by providing clear information, resolving ...

Alphabe Insight Inc

Customer Support Assistant

Atlanta, GA · On-site

$49K - $52K/yr

We are seeking a highly organized and customer-focused Customer Support Assistant to join our growing team in Atlanta. In this role, you will assist clients by providing clear information, resolving ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely ...

Alphabe Insight Inc

Customer Support Specialist

Atlanta, GA · On-site

$60K - $67K/yr

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

A Little About the Role The Customer Support Specialist I will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · Hybrid

$21 - $23/hr

A Little About the Role The Customer Support Specialist I will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will ...

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Customer Support information

See Decatur, GA salary details

$11

$18

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How much do customer support jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer support in Decatur, GA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Decatur, GA? The most popular types of Customer Support jobs in Decatur, GA are:
What are popular job titles related to Customer Support jobs in Decatur, GA? For Customer Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Decatur, GA look for? The top searched job categories for Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Support jobs? Cities near Decatur, GA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, GA as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,981 per year, or $18.7 per hour.
Customer Support

Customer Support

VERO BIOTECH INC

Sandy Springs, GA

Full-time

Posted 2 days ago

Job description

The Customer Support Data Specialist is responsible for supporting complaint intake, quality documentation, and order processing activities. This role ensures accurate data entry, timely follow-up on quality-related tasks, and effective coordination across field operations and internal systems. 

The position plays a key role in maintaining data integrity across multiple systems while supporting both customer service and quality workflows.

This position follows a schedule of four 10-hour shifts per week.
 

Essential Duties and Responsibilities

Complaint Intake & Quality Support

  • Transcribe recorded support line calls into the Quality database using AI-assisted tools
  • Enter, track, and assign follow-up tasks related to Product Quality Complaints
  • Monitor and follow up on overdue complaint-related tasks with field teams
  • Track and manage documentation related to field activities and quality events

Order Processing & Coordination

  • Process customer orders in NetSuite
  • Coordinate deliveries with Field Operations and third-party delivery partners
  • Support execution of order fulfillment and ensure timely communication across teams

Documentation & System Support

  • Track software upgrade paperwork and other documentation related to field activities
  • Process installation checklists by confirming submission and linking records within ERP systems
  • Maintain accurate and organized records across systems (Quality, CRM, and ERP)

Operational Support

  • Provide on-call support for emergency orders during nights/weekends (1–2 weeks per month)

Qualifications

  • High School diploma or GED
  • Basic typing and data entry skills
  • Familiarity with Microsoft Office (Excel, Word, Outlook)
  • Ability to work in a standard office environment
  • Strong attention to detail and ability to manage multiple tasks
  • Familiarity with NetSuite and/or Salesforce a plus

Supervisory Responsibilities

  • None

Competencies

  • Attention to detail and accuracy
  • Ability to follow defined processes
  • Strong organizational and tracking skills
  • Effective internal communication and coordination
  • Reliable and consistent task execution

Physical Demands and Work Environment 

  • Standard office and laboratory environment.
  • After-hours and weekend support required (on-call rotation)
  • Option to work Monday to Friday, Wednesday to Sunday, or Thursday to Monday

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