ZipRecruiter

Log In

1

Customer Support Jobs in Decatur, GA (NOW HIRING)

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Tropical Foods

Customer Support Supervisor

Atlanta, GA · On-site

The Supervisor leads their customer success team to deliver exceptional support, foster loyalty, and identify growth opportunities with existing accounts. Key Responsibilities Customer Relationship ...

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers.

Dot Compliance

Customer Support Team Lead

Atlanta, GA · Remote

Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers.

MagVenture

Be Seen First

Medical Device Customer Support Technician

Alpharetta, GA · On-site

$55K - $64K/yr

We are seeking an entry-level Medical Device Customer Support Technician to serve as the first point of contact for customer service and technical support inquiries. In this role, you will handle ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

previous page

Showing results 41-60

All JobsCustomer Support JobsCustomer Support Jobs in Decatur, GA

Customer Support information

See Decatur, GA salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer support in Decatur, GA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.43 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Decatur, GA?

The most popular types of Customer Support jobs in Decatur, GA are:

What are popular job titles related to Customer Support jobs in Decatur, GA?

For Customer Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Decatur, GA look for?

The top searched job categories for Customer Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Support jobs?

Cities near Decatur, GA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,981 per year, or $18.7 per hour.

Customer Support Technician II

Planet DDS

Atlanta, GA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

About Planet DDS
We're on a mission to fix dental software - and we're not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we're tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.
Here, you won't just join a team - you'll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you're ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.
To learn more, visit: Planet DDS.
*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)
Overview
We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.
Job Duties
  • Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
  • Troubleshoot and resolve technical issues related to the company's products or services.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Document common issues, resolutions, and best practices for internal and external use.
  • Share insights and findings with the team to enhance overall technical support capabilities.
  • Communicate technical information in a clear and understandable manner to non-technical customers.
  • Ensure timely and accurate updates to customers regarding the status of their technical issues.
  • Identify and address customer concerns, ensuring a positive customer experience.
  • Proactively identify opportunities to improve processes and enhance the overall customer support experience.
  • Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
  • Provide informal guidance and mentorship to junior technicians.
  • Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications
  • 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proficient in using support tools and software.
  • Solid problem-solving skills with a methodical and analytical mindset
  • Ability to work independently on moderate issues and contribute to team problem-solving.
  • Excellent written and verbal communication skills.
  • Ability to convey technical information to non-technical customers.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Customer-focused with a strong sense of accountability and teamwork

Benefits:
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or Vacation
  • Sick Time
  • Employee Well-Being program
  • 11 paid holidays
  • Volunteer Time Off
  • Employee Referral program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
PLANET DDS CORE IDEOLOGY:
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
  • Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
  • Empathetic - We are educated on the experience of our customers and feel vested in their success
  • Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
  • Trustworthy - We operate with integrity and honest, making promises we know that we can keep
  • Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
JOB CODE: 443

Apply