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Customer Support Jobs in Decatur, GA (NOW HIRING)

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$18 - $24.25/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Straive

Be Seen First

Customer Support Representative

Atlanta, GA · Remote

$12 - $20/hr

Job Summary The Customer Support Specialist delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role ...

New

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

LoadUp

Customer Support Representative

Alpharetta, GA

$15.50 - $21.25/hr

Our Customer Service Representatives (Support Agents) are the steady, reliable voice ensuring every customer interaction is handled with care, urgency, and professionalism. This is a full-time role.

Yancey Bros.

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.50 - $20/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros.co

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.25 - $19.50/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

Yancey Bros Co

Undercarriage Customer Support Rep

Austell, GA · On-site

$15.25 - $19.50/hr

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage ...

S.P. Richards Company

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$16.25 - $20.75/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

Rethink

Senior Manager of Customer Support

Atlanta, GA · On-site +1

Position Summary The Senior Manager of Customer Support (Helpdesk) is responsible for leading and scaling a high-performing customer support organization that delivers exceptional service to Applied ...

Trimble

Technical Customer Support Professional

Atlanta, GA · On-site +1

$78K - $107K/yr

Tier III Technical Support Professional - PowerFab Expert Are you a technical expert ready to drive customer success in the structural steel industry? Join Trimble to leverage your deep technical ...

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All JobsCustomer Support JobsCustomer Support Jobs in Decatur, GA

Customer Support information

See Decatur, GA salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support in Decatur, GA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.43 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Decatur, GA?

The most popular types of Customer Support jobs in Decatur, GA are:

What are popular job titles related to Customer Support jobs in Decatur, GA?

For Customer Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Decatur, GA look for?

The top searched job categories for Customer Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Support jobs?

Cities near Decatur, GA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,981 per year, or $18.7 per hour.

Customer Support Representative

Atlanta, GA • Remote

SimplyInsured
Insurance Services • 51 - 200 employees
Learn more about SimplyInsuredexternal

$15/hr

Full-time

Medical, Dental, Vision

Posted 3 days ago

New

Job description

At SimplyInsured we are on a mission to eliminate fear in health insurance.

Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. 

We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships, including NetSuite, Toast ,and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. 

Job Summary: 

In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. 

Must be available to work 8:30am -5pm CST Monday-Friday.  

What you'll do:

  • Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options. 
  • Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance. 
  • In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customers' issues. You will be empowered to propose process and product solutions to improve our customer experience. 

What you'll bring:

  • 1-2 years of experience in customer service or sales role
  • Highly productive with good multitasking skills
  • Passion for helping people - especially when it comes to their health
  • Able to work in a high-volume contact center environment
  • Familiarity working with support ticketing and/or support CRM software tools
  • Fantastic oral and written communication skills
  • Strong desire to help small businesses and their employees navigate health insurance questions

What we offer:

  • "Take what you need" time off plan
  • 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents
  • Fully Remote 
  • A values-based culture that invests in employee success

Compensation:

The base salary range for this position is $15.00 per hour

Our Culture:

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

**SimplyInsured is hiring only in the United States at this time**