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Customer Support Jobs in Decatur, GA (NOW HIRING)

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. The high-level ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be ...

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the comfort of your own home. Responsibilities: ∙ Responding to client inquiries with ...

Cengage Group

Customer Support Associate

Atlanta, GA · On-site

$15 - $20/hr

Cengage's portfolio of businesses supports student choice by providing a range of pathways that ... Are you dedicated to delivering a service experience that endears customers to proudly reference ...

New

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service ...

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$18 - $24.25/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

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All JobsCustomer Support JobsCustomer Support Jobs in Decatur, GA

Customer Support information

See Decatur, GA salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support in Decatur, GA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.43 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Decatur, GA?

The most popular types of Customer Support jobs in Decatur, GA are:

What are popular job titles related to Customer Support jobs in Decatur, GA?

For Customer Support jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Decatur, GA look for?

The top searched job categories for Customer Support jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Customer Support jobs?

Cities near Decatur, GA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,981 per year, or $18.7 per hour.

Customer Support Specialist

Atlanta, GA • On-site

Limitless East Marketing
See more jobs at Limitless East Marketingexternal

$60K - $67K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 25 days ago

Job description

Company Description

About Us
At Hype Tier, we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth.

Job Description

Job Description

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.

Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and live chat

  • Troubleshoot product or service issues and offer effective solutions

  • Maintain accurate records of customer interactions and transactions

  • Collaborate with internal teams to escalate and resolve complex problems

  • Follow up on customer feedback to ensure satisfaction and retention

  • Contribute to knowledge base documentation and continuous improvement processes

Qualifications

Qualifications

  • High school diploma or equivalent; Bachelor's degree preferred

  • 1+ year of experience in customer service or support roles

  • Strong verbal and written communication skills

  • Ability to multitask and manage time efficiently

  • Proficiency with CRM tools and Microsoft Office Suite

  • Problem-solving mindset with attention to detail

Additional Information

Benefits

  • Competitive salary ($60,000 - $67,000 per year)

  • Opportunities for professional growth and internal advancement

  • Comprehensive training and onboarding

  • Supportive team environment and leadership

  • Health, dental, and vision insurance

  • Paid time off and holidays

Apply