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Customer Support Jobs in Decatur, GA (NOW HIRING)

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely ...

PerLuxe Travels

Customer Support Executive

Atlanta, GA · On-site +1

In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the comfort of your own home. Responsibilities: ∙ Responding to client inquiries with ...

PerLuxe Travels

Customer Support Executive

Atlanta, GA · Remote

In this role, you'll support clients with booking coordination, scheduling, and customer care, all from the comfort of your own home. Responsibilities: ∙ Responding to client inquiries with ...

Alphabe Insight Inc

Customer Support Manager

Atlanta, GA · On-site

$60K - $65K/yr

Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement ...

Autodesk

Customer Support Manager

Atlanta, GA

The Customer Support Manager will report to the Sr. Manager of GlobalTier IDigital Support.They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee teams of ...

Pulse Games

Head of Customer Support

Atlanta, GA

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions ...

Pulse Games

Head of Customer Support

Atlanta, GA · On-site

We are looking for a Head of Customer Support to join our team. You'll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless ...

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions ...

Autodesk, Inc.

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

Our Customer Support Team ismotivated, andrecognized for their willingness toproblem solvewith positivity. We are a global team, and our focus is to help customers with their daily questions across ...

Autodesk

Senior Customer Support Associate

Atlanta, GA

$16.75 - $23/hr

Our Customer Support Team ismotivated, andrecognized for their willingness toproblem solvewith positivity. We are a global team, and our focus is to help customers with their daily questions across ...

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See Decatur, GA salary details

$11

$18

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How much do customer support jobs pay per hour?

As of May 30, 2026, the average hourly pay for customer support in Decatur, GA is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support representative, and why are they important?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do Customer Support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What do customer support representatives do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What jobs make $3,000 a month without a degree?

Customer support roles can pay around $3,000 per month, especially for experienced agents or those working in specialized fields like technical support or remote customer service. These jobs often require strong communication skills, familiarity with support tools, and sometimes certifications, but typically do not require a college degree. Salaries vary based on industry, location, and experience level.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What are the most commonly searched types of Customer Support jobs in Decatur, GA? The most popular types of Customer Support jobs in Decatur, GA are:
What are popular job titles related to Customer Support jobs in Decatur, GA? For Customer Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Customer Support jobs in Decatur, GA look for? The top searched job categories for Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Customer Support jobs? Cities near Decatur, GA with the most Customer Support job openings:
Customer Support jobs near you
Infographic showing various Customer Support job openings in Decatur, GA as of May 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $38,981 per year, or $18.7 per hour.
Customer Support Specialist

Customer Support Specialist

QGenda

Atlanta, GA • On-site

$17.25 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Who We Are
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.
How You'll Make an Impact
  • Maintain a professional and positive attitude in all customer and company interactions, both internal and external
  • Collaborate with members of the CX organization, when necessary, to complete project based assignments within defined time frames and/or meeting identified deadlines
  • Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
  • Deliver high customer satisfaction and low customer effort by providing solutions to issues in a timely fashion, escalating to senior team members as necessary
  • Hold high degree of functional knowledge of QGenda solutions
  • Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems, following QGenda best practices
Who You Are
  • Excellent case management and time management skills
  • Strong written and verbal communication skills
  • Detail-oriented - ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
Experience You Bring
  • High School Diploma / GED required; Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
  • Ability to follow protocols and policies as defined by QGenda and CX Leadership
Not Required, But Nice to Have
  • Computer programming skills or previous technical support experience

Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.
What's In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
  • Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
  • Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
  • Paid parental leave for birth, adoption or permanent placement
  • 401(k) with company match
  • Options to work in a hybrid-working model or remotely from home, depending on the position
  • Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.

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