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Online Customer Support Representative Jobs in Decatur, GA

Adams Keegan

Customer Support Representative

Kennesaw, GA · On-site

$14.75 - $20/hr

Customer Support Representative We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service ...

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an uplifting and best in class ...

UP Entertainment

Customer Support Representative

Atlanta, GA · Remote

$16.50 - $22.25/hr

The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an UPLIFTING and best in class ...

UP Entertainment

Customer Support Representative

Atlanta, GA · On-site

$15.50 - $21/hr

The Customer Experience Representative is responsible for providing customer support for the UP Entertainment Streaming and Linear Services - ensuring customers receive an UPLIFTING and best in class ...

S.P. Richards

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.50 - $21/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

S.P. Richards

Customer Support Rep/Ntl Acct

Smyrna, GA · On-site

$15.75 - $21.25/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a remote position, but you could have remote opportunity ...

S.P. Richards Company

Customer Support Rep/Ntl Acct

Atlanta, GA · On-site

$15.25 - $20.75/hr

Customer Support Representative Location: Smyrna, GA (Near Battery Center) Work Hours: Mon-Fri 8:00am - 5:00pm Full-time position. This is not a Remote Position, but you could have remote opportunity ...

RELIANCE WORLDWIDE

Sales Support Representative

Atlanta, GA · On-site

$18 - $24.75/hr

A Customer Service and Sales Customer Support Representative's job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or ...

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Online Customer Support Representative information

See Decatur, GA salary details

$9

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$26

How much do online customer support representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for online customer support representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced by online customer support representatives and how can they be managed?

Online Customer Support Representatives often encounter challenges such as handling high volumes of inquiries, managing difficult or upset customers, and adapting to rapidly changing product information. To manage these challenges, representatives are typically provided with comprehensive training, access to a robust knowledge base, and support from experienced team leads. Developing strong communication skills and resilience is essential, and most companies encourage collaboration among team members to resolve complex issues efficiently.

Can you work from home as an online customer support representative?

Yes, many online customer support representatives work remotely from home, utilizing communication tools like live chat, email, and phone systems. Employers often require reliable internet access and may provide training on specific software or platforms to perform the job effectively.

What are the key skills and qualifications needed to thrive as an online customer support representative?

To excel as an Online Customer Support Representative, you need strong written communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is typically required. Patience, empathy, and active listening are crucial soft skills for addressing customer concerns and building rapport. These skills and qualities are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive brand reputation.

What is an online customer support representative?

Online Customer Support Representatives are professionals who assist customers via digital channels such as email, live chat, and social media. They help resolve issues, answer inquiries, and provide information about products or services. Their goal is to ensure customer satisfaction by responding promptly and effectively to requests. This role requires strong communication skills, patience, and the ability to troubleshoot problems remotely.

What are the most commonly searched types of Customer Support Representative jobs in Decatur, GA?

The most popular types of Customer Support Representative jobs in Decatur, GA are:

What are popular job titles related to Online Customer Support Representative jobs in Decatur, GA?

For Online Customer Support Representative jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Online Customer Support Representative jobs in Decatur, GA look for?

The top searched job categories for Online Customer Support Representative jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Online Customer Support Representative jobs?

Cities near Decatur, GA with the most Online Customer Support Representative job openings:

Online Customer Support Representative jobs near you
Infographic showing various Online Customer Support Representative job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.

Customer Support Representative

Adams Keegan

Kennesaw, GA • On-site

$14.75 - $20/hr

Other

Re-posted 23 days ago

Job description

Customer Support Representative

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat channels. The successful candidate will assist customers with order updates, sales-related enquiries, and general communication, ensuring a positive and professional experience at every touchpoint.

Technical knowledge is not required but would be advantageous. We value strong communication skills, a positive attitude, and the ability to stay calm and effective in fast-paced or high-pressure situations.

Key Responsibilities
  • Answer incoming customer calls in a friendly, professional, and timely manner
  • Respond to customer queries via email and chat platforms
  • Provide accurate updates on customer orders and delivery timelines
  • Proactively follow up with customers regarding order status, delays, or issues
  • Handle sales-related enquiries, including product information and availability
  • Resolve customer concerns efficiently, escalating complex issues when required
  • Maintain clear and detailed records of customer interactions and transactions
  • Work collaboratively with internal teams (e.g., sales, logistics) to ensure smooth order fulfilment
  • Identify opportunities to improve customer satisfaction and internal processes
Key Skills & Attributes
  • Excellent verbal and written communication skills
  • Strong interpersonal skills with a customer-first mindset
  • Ability to multitask and manage multiple communication channels effectively
  • Calm and solution-oriented under pressure
  • Proactive, resourceful, and able to work independently
  • High attention to detail and strong organisational skills
  • Positive attitude and willingness to learn
Qualifications & Experience
  • Previous experience in customer service or a similar role is preferred
  • Experience with phone-based support and customer communication tools is advantageous
  • Formal qualifications or a degree are not required but will be considered a plus

We're seeking someone who is motivated, dependable, and eager to contribute to a positive customer experience. The ideal candidate is adaptable, responsive, and brings energy and professionalism to their work.

Apply