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Senior Customer Support Specialist Jobs in Decatur, GA

Resmed

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients. In ...

ResMed

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients. In ...

MatrixCare

Senior Customer Support Specialist

Peachtree Corners, GA · On-site +1

$30.91 - $41.21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients. In ...

QGenda

Customer Support Specialist

Atlanta, GA

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions

Limitless East Marketing

Customer Support Specialist

Atlanta, GA · On-site

$60K - $67K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing ...

Alphabe Insight Inc

Customer Support Specialist

Atlanta, GA · On-site

$60K - $67K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the ...

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Little About the Role The Bilingual Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the ...

TriNet

Senior Customer Support Services Specialist

Dunwoody, GA · On-site

$19 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

A Brief Overview The senior specialist serves as an initial point of entry for customer inquiry ... In addition, they will effectively coordinate support from other internal SME teams. The colleague ...

Envolve

Senior Yardi Support Specialist

Atlanta, GA · On-site

The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi ...

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Senior Customer Support Specialist information

How does a senior customer support specialist typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Specialists frequently act as a bridge between customers and internal teams such as product development, engineering, and quality assurance. When complex or technical issues arise, they coordinate with these departments to gather deeper insights, provide context, and ensure customer concerns are addressed efficiently. This collaborative approach not only helps in resolving issues faster but also contributes to process improvements and product enhancements based on customer feedback. Regular cross-functional meetings and documentation sharing are common practices to maintain effective communication.

What are the key skills and qualifications needed to thrive as a senior customer support specialist, and why are they important?

To thrive as a Senior Customer Support Specialist, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service, often supported by a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce or Zendesk), ticketing systems, and sometimes certifications like ITIL or HDI are typically required. Exceptional communication, patience, and leadership skills distinguish top performers in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective team mentoring in a dynamic support environment.

What is the difference between Senior Customer Support Specialist vs Customer Support Representative?

AspectSenior Customer Support SpecialistCustomer Support Representative
Required CredentialsTypically 2+ years experience, industry-specific knowledgeEntry-level, often minimal experience
Work EnvironmentAdvanced support, troubleshooting, mentoringBasic customer inquiries, general support
Employer & Industry UsageUsed in tech, telecom, finance sectorsCommon across retail, service, tech sectors
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level position, basic support tasks

The main difference between a Senior Customer Support Specialist and a Customer Support Representative lies in experience, responsibilities, and expertise. Senior specialists handle more complex issues, mentor junior staff, and require more industry knowledge. Customer Support Representatives typically focus on basic customer inquiries and entry-level support. This comparison helps job seekers and employers understand role expectations and career progression within customer support roles.

What is a senior customer support specialist?

Senior Customer Support Specialists are experienced professionals responsible for providing advanced assistance to customers, resolving complex issues, and ensuring a high level of customer satisfaction. They often handle escalated cases, mentor junior support staff, and contribute to improving support processes. Their role requires strong communication skills, a deep understanding of the company's products or services, and the ability to troubleshoot a wide range of customer problems. Senior Customer Support Specialists play a crucial part in maintaining positive relationships between the company and its clients.

What are the most commonly searched types of Customer Support Specialist jobs in Decatur, GA?

The most popular types of Customer Support Specialist jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Support Specialist jobs?

Cities near Decatur, GA with the most Senior Customer Support Specialist job openings:

Senior Customer Support Specialist jobs near you
Infographic showing various Senior Customer Support Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Customer Support Specialist

Propeller Health

Peachtree Corners, GA • On-site, Remote

$30.91 - $41.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Brightree is a leading provider of cloud-based software solutions that help post-acute care providers streamline operations and improve patient outcomes. As a Senior Customer Support Specialist, you will play a critical role in delivering an exceptional customer experience by resolving complex issues and serving as a trusted advisor to our clients.

In this role, you will provide consultative support on Brightree's platform, helping customers maximize the value of our solutions.You'llcombine technicalexpertise, problem-solving skills, and a customer-first mindset to drive resolution, build knowledge, and continuously improve the support experience.

Ideal shift is 9am - 6pm ET.

Let's talk about Responsibilities:

  • Deliver high-quality, consultative support for Brightree applications and related services in a professional, efficient, and customer-focused manner

  • Diagnose and resolve a wide range of customer issues-including system configuration, product functionality, and defects-via phone and electronic communication channels

  • Investigate and troubleshoot complex issues that may not have standard documented solutions, using critical thinking and creativity

  • Create andmaintaindetailed documentation, including knowledge base articles, issue logs, and resolution steps to support internal teams and customers

  • Identifytrends or systemic issues that mayimpactmultiple customers and proactively communicate insights, risks, and recommended solutions

  • Accurately track and manage all support interactions, ensuringtimelyfollow-up and thorough documentation

  • Partner cross-functionally with Product, Engineering, and other internal teams to escalate and resolve issues effectively

  • Stay current on Brightree product updates, enhancements, and industry trends toprovideinformed guidance to customers

  • Act as a subject matter expert and mentor to team members, sharing knowledge and promoting best practices

  • Contribute to continuous process improvements that enhance the overall customer support experience

Let's talk about Qualifications & Experience:

  • 3+ years of experience in SaaS customer support, application support, or help desk environments supporting external customers

  • Strong technical aptitude with the ability to troubleshoot complex issues using a logical, structured approach

  • Experience with SQL

  • Experience with Brightree software

  • Proven ability to manage and resolve challenging customer situations with professionalism and urgency

  • Excellent communication, interpersonal, and customer service skills

  • Strong attention to detail with the ability to document issues clearly and accurately

  • Ability to thrive in a fast-paced, collaborative, and customer-centric environment

  • Self-starter witha strong senseof ownership, accountability, and continuous improvement

  • Proficiencyin Microsoft Office (Outlook, Word, Excel)

  • Bachelor's degree in Business, Technology, Computer Science, or related field (or equivalent practical experience)

  • Experience supporting SaaS platforms or business management software

  • Familiarity with healthcare, post-acute care, or related industries

  • Experience contributing to ormaintainingknowledge base systems

  • Experience working in a remote or distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $30.91 - $41.21/hr

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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