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Senior Customer Support Specialist Jobs in Decatur, GA

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$21 - $23/hr

Customer Support Specialists commit to excellence and provide the best customer experience. What you'll do: * Deliver excellent customer service and support to end-users via remote connection over ...

Alphabe Insight Inc

Customer Support Specialist

Atlanta, GA · On-site

$60K - $67K/yr

Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing ...

QGenda

Customer Support Specialist

Atlanta, GA · On-site

$17.25 - $23.25/hr

About Your Role As a Customer Support Specialist, you will provide an exceptional support ... senior team members as necessary * Hold high degree of functional knowledge of QGenda solutions

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

As a Senior Support Associate, you will support our strategic customers through their daily operations with passion, empathy, hard work, and a craving for feedback. You will respond to questions from ...

Voice 8 System

Customer Support Specialist 1

Atlanta, GA · On-site

$12 - $15/hr

Answering calls from awesome customers and donors * Logging info accurately * Helping people feel heard and supported Requirements You Should Have: * High school diploma or GED * Clear, confident ...

New

Voice 8 System

Customer Support Specialist 1

Atlanta, GA · Remote

$12 - $15/hr

Answering calls from awesome customers and donors * Logging info accurately * Helping people feel heard and supported Requirements You Should Have: * High school diploma or GED * Clear, confident ...

New

Envolve

Senior Yardi Support Specialist

Atlanta, GA · On-site

The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi ...

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Senior Customer Support Specialist information

What is a senior customer support specialist?

Senior Customer Support Specialists are experienced professionals responsible for providing advanced assistance to customers, resolving complex issues, and ensuring a high level of customer satisfaction. They often handle escalated cases, mentor junior support staff, and contribute to improving support processes. Their role requires strong communication skills, a deep understanding of the company's products or services, and the ability to troubleshoot a wide range of customer problems. Senior Customer Support Specialists play a crucial part in maintaining positive relationships between the company and its clients.

How does a senior customer support specialist typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Specialists frequently act as a bridge between customers and internal teams such as product development, engineering, and quality assurance. When complex or technical issues arise, they coordinate with these departments to gather deeper insights, provide context, and ensure customer concerns are addressed efficiently. This collaborative approach not only helps in resolving issues faster but also contributes to process improvements and product enhancements based on customer feedback. Regular cross-functional meetings and documentation sharing are common practices to maintain effective communication.

What are the key skills and qualifications needed to thrive as a senior customer support specialist, and why are they important?

To thrive as a Senior Customer Support Specialist, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service, often supported by a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce or Zendesk), ticketing systems, and sometimes certifications like ITIL or HDI are typically required. Exceptional communication, patience, and leadership skills distinguish top performers in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective team mentoring in a dynamic support environment.

What is the difference between Senior Customer Support Specialist vs Customer Support Representative?

AspectSenior Customer Support SpecialistCustomer Support Representative
Required CredentialsTypically 2+ years experience, industry-specific knowledgeEntry-level, often minimal experience
Work EnvironmentAdvanced support, troubleshooting, mentoringBasic customer inquiries, general support
Employer & Industry UsageUsed in tech, telecom, finance sectorsCommon across retail, service, tech sectors
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level position, basic support tasks

The main difference between a Senior Customer Support Specialist and a Customer Support Representative lies in experience, responsibilities, and expertise. Senior specialists handle more complex issues, mentor junior staff, and require more industry knowledge. Customer Support Representatives typically focus on basic customer inquiries and entry-level support. This comparison helps job seekers and employers understand role expectations and career progression within customer support roles.

What are the most commonly searched types of Customer Support Specialist jobs in Decatur, GA?

The most popular types of Customer Support Specialist jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Senior Customer Support Specialist jobs?

Cities near Decatur, GA with the most Senior Customer Support Specialist job openings:

Senior Customer Support Specialist jobs near you
Infographic showing various Senior Customer Support Specialist job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Customer Support Specialist - Frozen Sales

Norcross, GA

Crown Bakeries
Food and Drink Manufacturing • 501 - 1,000 employees

8.0

Company rating: 8.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

86th of 443 rated food and drinks producers

Great coworkers

People enjoy working here

Good employer

Learn more about Crown Bakeriesexternal

$16.50 - $22.25/hr

Other

Re-posted 9 days ago

Job description

JOB SUMMARY: 

The Customer Support Specialist is a fast paced and detail-oriented role, responsible for providing high quality support to internal and external customers in a time sensitive sales cycle. The role is the day-to-day touch point with our customers and is responsible for bringing "the royal touch" to all interactions. The role works closely with the Distribution team, supplying support at multiple stages of the sales cycle in order ensure a positive customer experience. 

RESPONSIBILITIES: 

Sales Cycle Duties: 

  • Critically review and process orders, ensuring they meet requirements for production, shipping, and lead time 
  • Develop a strong knowledge of products and customer base 
  • Support the Senior Customer Support Specialists and Customer Support Supervisor as needed 
  • Support Regional Sales team and Independent Distributor Partners in day-to-day customer satisfaction and retention efforts 
  • Manage daily housekeeping for ERP and associated applications 

Customer Experience Duties: 

  • Demonstrate a positive attitude, and commitment to always delivering the highest standards of customer experience, rooted in a focus to add "the royal touch" to customers' Crown experience 
  • Exemplify the ability to actively listen to customer needs and act on information gathered and analyzed 
  • Collect customer feedback, and develop relationships with the customer base 
  • Understand, share, and lead customers on company processes 
  • Act as a primary contact for business partners, and facilitate flow of information to sales and other internal departments as needed 
  • Field and resolve customer complaints, and escalate within Business Support as needed 

General Job Duties:  

  • Always adhere to company's current master safety rules 
  • Field calls for all facilities, and departments, and redirect as necessary 
  • Other administrative duties as assigned 
  • Scope and duties of this role may change as the company continues to grow and evolve 

QUALIFICATIONS AND SKILLS: 

Required Skills: 

  • Associate degree - relevant experience may be considered in lieu of a degree 
  • Customer Service, Client Experience, or related experience 
  • Clear and accurate written and articulate verbal communication skills 
  • Proficiency in Microsoft Office suite, with basic knowledge of Excel 
  • Diligently punctual, with reliable attendance 
  • Self-starter with a strong work ethic 
  • Motivated team player with strong interpersonal skills, that is engaged with the business 
  • Strong organizational skills and the ability to handle multiple tasks 
  • Ability to adapt to a rapidly growing and changing business landscape 

Preferred Skills and Experience: 

  • Bachelor's degree 
  • Sage X3 or similar ERP 


WORK ENVIRONMENT: 

This job operates in office environment. The employee is occasionally exposed to facility elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. 

EEO Statement  

Crown Bakeries is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. It is our policy to recruit, hire, train and promote individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other characteristic protected by law. We prohibit any such discrimination or harassment in our workplace and strive to foster a diverse and inclusive workforce. This EEO policy applies to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits and other terms and conditions of employment. 


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