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Senior Customer Support Specialist Jobs (NOW HIRING)

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

PEAK6

Senior Customer Support Specialist

Austin, TX · On-site

$55 - $90/hr

ABOUT THIS ROLE The Senior Customer Support Specialist plays an essential role in ensuring the efficient delivery of services and operational processes to internal and external stakeholders. This ...

Abbott

Senior Customer Support Specialist

Princeton, NJ · On-site

$61K - $122K/yr

Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...

Abbott

Senior Customer Support Specialist

Princeton, NJ · On-site

$61K - $122K/yr

Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems ...

Abbott

Senior Customer Support Specialist

Princeton, NJ · On-site

$61K - $122K/yr

Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...

STRADA Search Group

Customer Support Specialist

Howell, NJ · On-site

$18 - $24.25/hr

Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...

Kneaders Bakery & Cafe

Customer Support Specialist

$18.50 - $24.75/hr

Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$21/hr

Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...

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Senior Customer Support Specialist information

What is a senior customer support specialist?

Senior Customer Support Specialists are experienced professionals responsible for providing advanced assistance to customers, resolving complex issues, and ensuring a high level of customer satisfaction. They often handle escalated cases, mentor junior support staff, and contribute to improving support processes. Their role requires strong communication skills, a deep understanding of the company's products or services, and the ability to troubleshoot a wide range of customer problems. Senior Customer Support Specialists play a crucial part in maintaining positive relationships between the company and its clients.

How does a senior customer support specialist typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support Specialists frequently act as a bridge between customers and internal teams such as product development, engineering, and quality assurance. When complex or technical issues arise, they coordinate with these departments to gather deeper insights, provide context, and ensure customer concerns are addressed efficiently. This collaborative approach not only helps in resolving issues faster but also contributes to process improvements and product enhancements based on customer feedback. Regular cross-functional meetings and documentation sharing are common practices to maintain effective communication.

What are the key skills and qualifications needed to thrive as a senior customer support specialist, and why are they important?

To thrive as a Senior Customer Support Specialist, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service, often supported by a relevant bachelor's degree. Familiarity with CRM platforms (such as Salesforce or Zendesk), ticketing systems, and sometimes certifications like ITIL or HDI are typically required. Exceptional communication, patience, and leadership skills distinguish top performers in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective team mentoring in a dynamic support environment.

What is the difference between Senior Customer Support Specialist vs Customer Support Representative?

AspectSenior Customer Support SpecialistCustomer Support Representative
Required CredentialsTypically 2+ years experience, industry-specific knowledgeEntry-level, often minimal experience
Work EnvironmentAdvanced support, troubleshooting, mentoringBasic customer inquiries, general support
Employer & Industry UsageUsed in tech, telecom, finance sectorsCommon across retail, service, tech sectors
Search & Comparison IntentUnderstanding role progression, responsibilitiesEntry-level position, basic support tasks

The main difference between a Senior Customer Support Specialist and a Customer Support Representative lies in experience, responsibilities, and expertise. Senior specialists handle more complex issues, mentor junior staff, and require more industry knowledge. Customer Support Representatives typically focus on basic customer inquiries and entry-level support. This comparison helps job seekers and employers understand role expectations and career progression within customer support roles.

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Senior Customer Support Specialist jobs near you
Infographic showing various Senior Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Senior Customer Support Specialist

Arya Health

New York, NY • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Key responsibilities

  • Support operators using Arya by responding to customer questions across email, chat, calls, and internal channels.

  • Troubleshoot product and workflow issues, document patterns, and help build support documentation and troubleshooting guides.

  • Partner with cross-functional teams to escalate issues, reproduce problems, and improve support processes and product feedback.

Job description

Overview
We Move Fast. So should you.
At Arya Health, we're building a digital workforce for healthcare - intelligent agents that automate the busywork of scheduling, compliance, onboarding, and more, so providers can focus on patients, not paperwork.
As a Senior Customer Support Specialist, you'll be one of the first people customers turn to when they need help, clarity, or confidence. You will support operators using Arya every day, troubleshoot product and workflow issues, document patterns, and help build the support function from the ground up.
This is not a ticket-taker role. We need someone with startup experience who can handle customer questions with urgency, spot recurring issues, create lightweight processes, and turn frontline signal into product and customer success insight.
What You'll Own
  • Day-to-day customer support across email, chat, calls, and internal escalation channels
  • Fast, clear resolution of product questions, workflow issues, configuration needs, and customer blockers
  • Support documentation, help center content, macros, internal notes, and repeatable troubleshooting guides
  • Customer issue triage and escalation in partnership with Customer Success, Deployment, Product, and Engineering
  • Support metrics such as response time, resolution quality, recurring issue themes, and customer satisfaction
  • The early support operating system: what gets documented, what gets escalated, and what becomes self-serve
  • Frontline customer feedback that helps Arya improve the product and customer experience

What You'll Do
  • Respond to customer questions with speed, accuracy, warmth, and strong judgment.
  • Investigate issues across product behavior, customer workflows, configuration, data readiness, and user expectations.
  • Write clear support notes and customer-facing explanations that turn complexity into simple next steps.
  • Partner with Engineering and Product to reproduce issues, clarify expected behavior, and close the loop with customers.
  • Build the first version of Arya's support knowledge base, internal troubleshooting playbooks, and support macros.
  • Identify recurring themes in support volume and recommend product, onboarding, or process improvements.
  • Help Customer Success and Deployment teams spot risk, adoption blockers, and training opportunities.
  • Represent Arya with professionalism and calm when customers are under operational pressure.

What Makes You a Great Fit
We have four non-negotiables for this role:
  • Startup experience - You have worked in a fast-moving environment where you had to create process while doing the work.
  • Customer judgment - You know how to calm a situation, ask good questions, and tell customers what is true without overpromising.
  • Technical curiosity - You are comfortable learning software deeply, investigating issues, and partnering with technical teammates.
  • Ownership orientation - You do not just close tickets. You improve the system so the same issue is easier next time.

Beyond that, you bring:
  • 2+ years in customer support, customer success, operations, implementation, or technical support, ideally in SaaS, healthtech, AI, automation, or another operationally complex environment.
  • Excellent written communication with a clear, calm, customer-friendly tone.
  • Strong organization and follow-through across multiple open issues and stakeholders.
  • Comfort with support tools, CRMs, documentation tools, spreadsheets, and workflow software.
  • Ability to translate customer confusion into product feedback, process gaps, or documentation improvements.
  • Comfort working with healthcare operators, frontline teams, and busy operational leaders.
  • A low-ego, high-initiative style and excitement about building the first version of a function.

What Early Success Looks Like
  • By Day 15 - You have completed onboarding, learned Arya's product basics, shadowed customer conversations, reviewed common support issues, and started handling lower-risk customer questions with guidance.
  • By Day 30 - You are responding to support requests independently, documenting recurring issues, and creating the first wave of macros, troubleshooting notes, and customer-facing help content.
  • By Day 60 - You own the day-to-day support queue, escalate clearly, and have improved at least one repeatable support workflow or documentation gap. Customer-facing teams trust your notes and follow-through.
  • By Day 90 - Arya has a stronger support foundation: clearer playbooks, faster response patterns, better documentation, and a sharper feedback loop between customers, CS, Product, and Engineering.

What We Value
  • Think Like a Customer - Understand the pressure customers are under before proposing a solution.
  • Find Small Wins Every Day - Improve a note, a macro, a process, or a customer moment daily.
  • Be Prepared - Bring context, examples, and clean notes to every escalation.
  • Communicate Simply - Make product behavior and next steps easy to understand.
  • Be Kind - Treat customers and teammates with calm, respect, and care, especially when things are urgent.

What We Offer
  • Competitive salary + equity
  • Health, vision, and dental benefits
  • Flexible PTO and generous parental leave
  • Wellhub subscription with access to premium fitness facilities and team workouts
  • Mission-driven culture that prioritizes impact and sustainability
  • A high-ownership seat helping define Arya's customer support experience from the ground up

About Us
Arya is a healthcare-focused AI and automation platform that helps operators manage their clinical and caregiving teams more efficiently. Our 24/7 digital agents automate key operational tasks across scheduling, compliance, onboarding, intake, recruiting, retention, and more. Founded by seasoned 2x entrepreneurs, we work with some of the fastest-growing healthcare operators in the U.S. and have raised from top-tier investors.
Arya is proud to be an equal opportunity employer. We consider all qualified applicants regardless of gender, age, race, nationality, sexual orientation, parental status, disability, or any other protected status.

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