Denver, CO · On-site
$65K - $75K/yr
Senior Customer Support Specialist | Remote Job Summary Associated Materials Innovations (AMI), part of Associated Materials, LLC, is seeking a Senior Customer Support Specialist to act as a ...
New
Denver, CO · On-site
$65K - $75K/yr
Senior Customer Support Specialist | Remote Job Summary Associated Materials Innovations (AMI), part of Associated Materials, LLC, is seeking a Senior Customer Support Specialist to act as a ...
New
Denver, CO · On-site
$65K - $75K/yr
Senior Customer Support Specialist | Remote Job Summary Associated Materials Innovations (AMI), part of Associated Materials, LLC, is seeking a Senior Customer Support Specialist to act as a ...
New
Denver, CO · On-site
$65K - $75K/yr
Senior Customer Support Specialist | Remote Job Summary Associated Materials Innovations (AMI), part of Associated Materials, LLC, is seeking a Senior Customer Support Specialist to act as a ...
New
The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...
The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...
The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...
The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...
... Senior Customer Support Specialist plays an essential role in ensuring the efficient delivery of services and operational processes to internal and external stakeholders. This position focuses on ...
... Senior Customer Support Specialist plays an essential role in ensuring the efficient delivery of services and operational processes to internal and external stakeholders. This position focuses on ...
... Senior Customer Support Specialist plays an essential role in ensuring the efficient delivery of services and operational processes to internal and external stakeholders. This position focuses on ...
... Senior Customer Support Specialist plays an essential role in ensuring the efficient delivery of services and operational processes to internal and external stakeholders. This position focuses on ...
Princeton, NJ · On-site
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems ...
Princeton, NJ · On-site
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist. Incumbent will be responsible for collecting and analyzing data systems ...
Princeton, NJ · On-site
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...
Princeton, NJ · On-site
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...
$61K - $122K/yr
Traveling up to 5% Our location in Princeton, NJ currently has an opportunity for an Senior Customer Support Specialist.Incumbent will be responsible for collecting and analyzing data systems ...
Dahlgren, VA · On-site
$65K - $72K/yr
Overview Senior Customer Technical Support Specialist JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $65,000 to $72,500 Astrion has a ...
Dahlgren, VA · On-site
$65K - $72K/yr
Overview Senior Customer Technical Support Specialist JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $65,000 to $72,500 Astrion has a ...
Nashville, TN · On-site
$24 - $27/hr
Escalate complex issues to senior team members or leadership as needed. What We Are Looking For in a Customer Support Specialist: Required Qualifications * High school diploma or equivalent required ...
Nashville, TN · On-site
$24 - $27/hr
Escalate complex issues to senior team members or leadership as needed. What We Are Looking For in a Customer Support Specialist: Required Qualifications * High school diploma or equivalent required ...
Howell, NJ · On-site
$18 - $24.25/hr
Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...
Howell, NJ · On-site
$18 - $24.25/hr
Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime. Primary Job Function: Customer Support Specialists are responsible for fielding all customer inquiries ...
Orem, UT · Remote
$11 - $12/hr
Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...
New
Quick apply
Orem, UT · Remote
$11 - $12/hr
Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...
New
Orem, UT · Remote
$11 - $12/hr
Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...
New
Quick apply
Orem, UT · Remote
$11 - $12/hr
Customer Support Specialist responsibilities include:Respond to customer queries in a timely and accurate way, via phone or emailIdentify customer needs and help customers place ordersOrganize ...
New
$18.50 - $24.75/hr
Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders
$18.50 - $24.75/hr
Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders
Orem, UT · On-site +1
$11 - $12/hr
Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders
Orem, UT · On-site +1
$11 - $12/hr
Customer Support Specialist responsibilities include: * Respond to customer queries in a timely and accurate way, via phone or email * Identify customer needs and help customers place orders
Wakefield, MA · On-site
$21/hr
Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...
Wakefield, MA · On-site
$21/hr
Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...
$17.25 - $23.25/hr
You'll report to our Senior Support Specialist and work closely with teams across Customer Success and Implementation. * This is a net-new role with clear early KPIs (time to respond, time to close ...
New
Quick apply
$17.25 - $23.25/hr
You'll report to our Senior Support Specialist and work closely with teams across Customer Success and Implementation. * This is a net-new role with clear early KPIs (time to respond, time to close ...
New
New Orleans, LA · On-site
$17/hr
Customer Support Specialists (Call Center) are responsible for learning and understanding the process of the parking operations to ensure successful and quick service for our clients and customers.
New Orleans, LA · On-site
$17/hr
Customer Support Specialists (Call Center) are responsible for learning and understanding the process of the parking operations to ensure successful and quick service for our clients and customers.
Wakefield, MA · On-site
$21/hr
Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...
Wakefield, MA · On-site
$21/hr
Service standards and sales goals as set forth by senior management. Must be able to work independently in a remote and on-site environment. Responsibilities: Customer Support Specialist I :Serves as ...
| Aspect | Senior Customer Support Specialist | Customer Support Representative |
|---|---|---|
| Required Credentials | Typically 2+ years experience, industry-specific knowledge | Entry-level, often minimal experience |
| Work Environment | Advanced support, troubleshooting, mentoring | Basic customer inquiries, general support |
| Employer & Industry Usage | Used in tech, telecom, finance sectors | Common across retail, service, tech sectors |
| Search & Comparison Intent | Understanding role progression, responsibilities | Entry-level position, basic support tasks |
The main difference between a Senior Customer Support Specialist and a Customer Support Representative lies in experience, responsibilities, and expertise. Senior specialists handle more complex issues, mentor junior staff, and require more industry knowledge. Customer Support Representatives typically focus on basic customer inquiries and entry-level support. This comparison helps job seekers and employers understand role expectations and career progression within customer support roles.
Cities with the most Senior Customer Support Specialist job openings:
The most popular types of Customer Support Specialist jobs are:
The top employers for Senior Customer Support Specialist jobs are:
States with the most job openings for Senior Customer Support Specialist jobs include:
The top searched job categories for Senior Customer Support Specialist jobs are:
Denver, CO • On-site
$65K - $75K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
This job post has expired 1 day ago. Applications are no longer accepted.
Senior Customer Support Specialist | Remote Job Summary Associated Materials Innovations (AMI), part of Associated Materials, LLC, is seeking a Senior Customer Support Specialist to act as a strategic partner and single point of contact (SPOC) for assigned customers. This full-time, remote role offers $65,000–$75,000/year plus benefits, including health, dental, vision, 401(k) matching, PTO, paid holidays, and employee discounts. The successful candidate will own the complete customer experience from onboarding through complex issue resolution, building long-term relationships based on trust, proactive partnership, and seamless cross-functional coordination. Key Job Details Job Title: Senior Customer Support Specialist Employer: Associated Materials Innovations (AMI)
Location:
Remote (Denver, CO)
Pay: $65,000–$75,000/year
Job Type: Full-Time Key Responsibilities Serve as SPOC for assigned customers, guiding them through ordering systems, support resources, and escalation paths Conduct proactive outbound check-ins to anticipate needs and strengthen relationships Own customer issues from initial contact through resolution, coordinating across Plants, Customer Service, Quality, Logistics, Finance, and Warranty teams Triage and resolve issues independently or coordinate cross-functional resources for complex challenges Use system monitoring tools to proactively notify customers of potential disruptions Investigate root causes, process credit/debit memos, and RMAs accurately Maintain knowledge of product offerings, lead times, pricing, and supply chain developments Provide technical product information and recommend alternative solutions Identify and communicate process gaps and workflow breakdowns impacting customer experience Capture and share customer feedback to drive product and process improvements Evaluate support processes and recommend data-driven improvements Occasionally visit customer locations to strengthen relationships and resolve issues Candidate Requirements Essential: 3–5+ years in customer service, account management, or customer-facing operations Salesforce CRM experience (case management, reporting, account updates) Strong analytical and troubleshooting skills Professional communication skills across phone, email, and in-person channels Ability to manage complex, multi-stakeholder relationships Experience coordinating solutions across multiple departments Strong documentation, follow-up, and case management skills Microsoft Office proficiency (Excel, Word, Outlook)
Preferred:
Manufacturing, distribution, or building materials industry experience Background in SPOC, account coordinator, or customer success operations roles AS400 or ERP system experience Experience supporting high-value accounts and executive stakeholders Benefits Competitive salary ($65,000–$75,000/year) Health, dental, and vision insurance 401(k) matching Paid time off and paid holidays Employee discount programs Opportunity for growth in a premier company culture About Associated Materials Innovations AMI is a leading North American manufacturer of vinyl windows, siding, cladding, trim, and other exterior building products.
Headquartered in Cuyahoga Falls, Ohio, AMI operates 10 manufacturing facilities and a distribution center across North America. With a legacy of innovation and commitment to customer experience, AMI continues to shape communities through durable, high-quality building solutions. Application Process How to Apply: Submit your application via Associated Materials' careers portal. Highlight your customer support, account management, and Salesforce CRM experience. Shortlisted candidates will be contacted for interview. CLICK HERE TO APPLY
