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Customer Support Advocate Jobs (NOW HIRING)

Montana Internet

Customer Support Advocate

Helena, MT · On-site

Customer Support Advocate Montana Internet is seeking a Customer Support Advocate to join our team, with a primary focus on technical support and troubleshooting. In this role, you'll be the first ...

Montana Internet

Customer Support Advocate

Helena, MT · On-site

About the Role Montana Internet is looking for an entry-level Customer Support Advocate to join our growing team. This position is centered around technical support and troubleshooting , helping ...

Montana Internet

Customer Support Advocate

Helena, MT · On-site

$17 - $20/hr

About the Role Montana Internet is looking for an entry-level Customer Support Advocate to join our growing team. This position is centered around technical support and troubleshooting, helping ...

Payliance

Client Support Advocate

Columbus, OH · On-site

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ... Customer Support . This role is ideal for a detail-oriented, empathetic support professional ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ... Customer Support . This role is ideal for a detail-oriented, empathetic support professional ...

Payliance

Client Support Advocate

Columbus, OH · On-site

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ... Customer Support . This role is ideal for a detail-oriented, empathetic support professional ...

SAVE

Client Support Advocate

Fremont, CA · On-site

POSITION SUMMARY The Client Support Advocate staffs the front desk at our Empowerment Center and is the first contact for survivors and others as they walk through our doors. The advocate is ...

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Customer Support Advocate information

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$14

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How much do customer support advocate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

What are some common challenges faced by customer support advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

What is a customer support advocate?

A Customer Support Advocate is a professional responsible for assisting customers with their questions, concerns, or problems regarding a company's products or services. They act as a liaison between the customer and the company, ensuring that issues are resolved efficiently and that customers have a positive experience. Customer Support Advocates handle inquiries via phone, email, or chat, and often provide troubleshooting, information, and follow-up support. Their goal is to build strong customer relationships and promote customer satisfaction and loyalty.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

More about Customer Support Advocate jobs

What cities are hiring for Customer Support Advocate jobs?

Cities with the most Customer Support Advocate job openings:

What states have the most Customer Support Advocate jobs?

States with the most job openings for Customer Support Advocate jobs include:

What job categories do people searching Customer Support Advocate jobs look for?

The top searched job categories for Customer Support Advocate jobs are:

Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Support Advocate

Montana Internet

Helena, MT • On-site

Other

Medical, PTO

Posted 15 days ago

Job description

Customer Support Advocate

Montana Internet is seeking a Customer Support Advocate to join our team, with a primary focus on technical support and troubleshooting.

In this role, you'll be the first point of contact for customers experiencing internet or network-related issues. You'll guide them through solutions, resolve connectivity problems, and ensure every interaction leaves them feeling confident and supported.

This position is ideal for someone who is tech-savvy, curious, and enjoys solving problems, while also delivering a high-quality customer experience. While the role includes some billing and service-related support, the core focus is helping customers get connected and stay connected.

What You'll Do
  • Provide frontline technical support via phone, chat, and email
  • Troubleshoot internet connectivity issues (fixed wireless and fiber)
  • Assist with home and business network setups (Wi-Fi, routers, connected devices, email, etc.)
  • Walk customers through step-by-step solutions in a clear and friendly way
  • Create, document, and manage support tickets
  • Escalate complex technical issues when needed
  • Support basic billing questions and payment processing
  • Help customers understand service options and availability
  • Collaborate with internal teams including sales and field technicians
  • Contribute to internal documentation and troubleshooting resources
  • Deliver an exceptional, relationship-focused customer experience
What We're Looking For
  • Strong communication skills, especially explaining technical concepts simply
  • Problem-solving mindset with attention to detail
  • Ability to learn new tools and technologies quickly
  • Comfortable multitasking across systems and customer interactions
  • Positive attitude and team-oriented approach
  • Customer service experience preferred; technical support experience is a plus
  • Interest in networking, IT, or telecommunications is highly valued

Why Join Montana Internet?

We're a mission-driven company focused on delivering the best customer experience possible. Our team values:

  • Building real relationships with customers
  • A no-pressure, service-first approach
  • Curiosity and continuous learning
  • Collaboration across teams

You'll receive hands-on training and real-world technical experience, with opportunities to grow your skills in networking and support.

Schedule & Compensation

We offer consistent, set shift options:

  • Shift Option 1: 8:00 AM – 5:00 PM (Monday–Friday)
  • Shift Option 2: 10:00 AM – 7:00 PM (Tuesday–Saturday)

Pay: Depending on Experience

Benefits
  • Health insurance (100% employer-paid)
  • Paid time off and sick leave begin accruing on your first day
  • Paid holidays + floating holiday
  • Company-paid home internet
Work Environment

This is an in-office position based in Helena, MT.

Equal Opportunity Employer

Montana Internet is committed to creating a diverse and inclusive workplace. We make hiring decisions based on qualifications, merit, and business needs.

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