ZipRecruiter

Log In

1

Customer Support Advocate Jobs (NOW HIRING)

Gosiger

Customer Support Advocate

Kent, WA · On-site

$70K - $80K/yr

Customer Support Advocate Gosiger Northwest - Kent, WA 98032 Overview Salary Range $70,000.00 - $80,000.00 Salary/year Description Job Summary: Under minimal direction, a Customer Support Advocate ...

Gosiger

Customer Support Advocate

Kent, WA

$70K - $80K/yr

A successful Customer Support Advocate builds solid stakeholder relationships, maintains accurate schedules and Rolling Action Item Logs (RAILs), clearly communicates requirements to & from all ...

Tithely

Customer Support Advocate

$22 - $23.50/hr

Customer Support Advocate Department: Customer Experience Employment Type: Full Time Location: Remote - USA Compensation: $22.00 - $23.50 / hour Description As a CX Customer Support Advocate, your ...

Tithely

Customer Support Advocate

Nashville, TN · On-site +1

$22 - $23.50/hr

Customer Support Advocate Department: Customer Experience Employment Type: Full Time Location: Remote - USA Compensation: $22.00 - $23.50 / hour Description As a CX Customer Support Advocate, your ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

About the Role The Client Support Advocate serves as the primary liaison for Payliance's top ... Customer Support . This role is ideal for a detail-oriented, empathetic support professional ...

next page

Showing results 1-20

All JobsCustomer Support Advocate Jobs

Customer Support Advocate information

See salary details

$14

$21

$47

How much do customer support advocate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

Is CSR a good entry level position?

Customer Support Advocate roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer service skills. These roles can provide valuable experience and may lead to advancement within customer service or related fields.

What are some common challenges faced by Customer Support Advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

How can I make 2000 a week working from home?

A Customer Support Advocate can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized knowledge. Increasing earnings may involve taking on multiple shifts, working for high-paying companies, or gaining certifications that qualify for higher-paying roles. Building a reputation for excellent service can also lead to bonuses or performance-based incentives.

What is a customer support advocate?

A customer support advocate is a professional who assists customers by addressing their inquiries, resolving issues, and ensuring a positive experience. They often use communication skills, problem-solving abilities, and customer service tools to support clients and promote satisfaction.

What is the role of a Customer Advocate?

A Customer Support Advocate is responsible for assisting customers by addressing inquiries, resolving issues, and ensuring a positive experience. They often use communication tools like live chat, email, or phone and need strong problem-solving and communication skills to effectively support customers and promote satisfaction.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

More about Customer Support Advocate jobs
What cities are hiring for Customer Support Advocate jobs? Cities with the most Customer Support Advocate job openings:
What states have the most Customer Support Advocate jobs? States with the most job openings for Customer Support Advocate jobs include:
What job categories do people searching Customer Support Advocate jobs look for? The top searched job categories for Customer Support Advocate jobs are:
Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.
Customer Support Advocate

Customer Support Advocate

Gosiger

Kent, WA • On-site

$70K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Customer Support Advocate

Gosiger Northwest - Kent, WA 98032

Overview

Salary Range $70,000.00 - $80,000.00 Salary/year

Description

Job Summary:

Under minimal direction, a Customer Support Advocate acts as the primary customer contact orchestrating all interactions between the customer, our suppliers and Gosiger's internal support teams. This individual's efforts are dedicated to delivering projects on time, in scope and on budget. A successful Customer Support Advocate builds solid stakeholder relationships, maintains accurate schedules and Rolling Action Item Logs (RAILs), clearly communicates requirements to & from all stakeholders & escalates issues to appropriate levels of management when additional attention or resources are required. The incumbent is accountable for overseeing all project tasks from order entry to customer sign-off & is responsible for managing and delivering our products and services in accordance with customers' expectations.

Salary Range: $70,000.00 - $80,000.00 per year

Essential Responsibilities and Accountabilities:

  • Prepare machine & accessory purchase orders based on Purchase Order Commitment (P.O.C.) content
  • Verify order accuracy & the existence of a clear project S.O.W.
  • Coordinate & track all machine and accessory orders from initial placement through delivery & implementation
  • Clearly convey project objectives to all team stakeholders (internal & external)
  • Responsible for leading all project related communication between customer, suppliers & Gosiger internal teams
  • Facilitate team collaboration & problem solving
  • Coordinate shipping, receiving & logistics between vendors and the customer
  • Gather & deliver all necessary pre-installation documentation & work instructions to the customer (ie power, foundation, oils, fluids, etc)
  • Develop & maintain a clear, timely, accurate & well understood project schedule
  • Track execution progress making sure all milestones are met on time, properly documented & shared with the team
  • Continually check project's progress relative to stated project objectives
  • Track incoming deliverables; see that those in need of expediting are expedited
  • Conduct regularly scheduled, customer & execution team meetings updating project progress
  • Prepare meeting summaries to keep team members apprised of new issues & critical details
  • Address the notification & clarification of ongoing task assignments & action items
  • Continuous evaluation to determine the root cause of plan deviations along with corrective action
  • Schedule & coordinate customer training
  • Manage all variables required to meet customer acceptance criteria
  • Assist division management in providing "project autopsy" reports at the conclusion of projects
  • Be Gosiger's customer liaison; set, control & maintain customers' expectations throughout the order execution process
Qualifications

Essential Qualifications

  • Bachelor's Degree in business or technical field (or equivalent work experience); PMP Certification preferred
  • 2 Years work experience in a project management or a project fulfillment role
  • Strong initiative and self-starter
  • Effective planning and organization skills
  • Good judgment and decision-making
  • Demonstrated teamwork
  • Excellent written and verbal communication skills
  • Good problem solving & analytical skills
  • Able to work with minimum supervision
  • Rapidly adapt and respond to changing environments and priorities
  • Experience with project management tools (I.E. MS Project, MS Excel and MS Word)
  • AutoCad or equivalent experience is a plus

Working Conditions:

  • Extensive PC use, significant time at a computer workstation in front of a monitor
  • CRT viewing and key entry
  • Internal/external customer communications with vendor contact
  • Extensive internal/external stakeholder communication (email, in-person, video, text, etc.)
  • Frequently in a manufacturing environment, either at Gosiger or in customer facilities
  • Office & manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles

Perks and Benefits:

  • Medical, Dental, and Vision Insurance
  • Short- and Long-Term Disability
  • Paid time off and holiday pay
  • 401K plan with company match
  • Maternity and Paternity leave

Apply