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Customer Support Advocate Jobs (NOW HIRING)

Flux Protocol, Inc

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Champion customer feedback within Flux and work cross‑functionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we ...

Flux

Customer Support

San Francisco, CA · On-site

$22 - $29.50/hr

Champion customer feedback within Flux and work cross‑functionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we ...

Flux

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

Champion customer feedback within Flux and work cross-functionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we ...

Flux

Customer Support

San Francisco, CA · On-site

$20 - $25.50/hr

Champion customer feedback within Flux and work cross-functionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we ...

Beazer Homes

Customer Advocate

Mesa, AZ · On-site

The Customer Advocate provides excellent customer service, while working to find solutions to ... support via Social Media. * Knowledge of and passion for the homebuilding industry. Skills ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... support, working directly with customers to provide a world-class experience ... You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting ...

Owens & Minor

Customer Advocate

Portland, OR · On-site

$75K - $85K/yr

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and ... Position Summary We are seeking a customer-focused, relationship-driven Customer Advocate to serve ...

Base Power Company

Customer Support

Austin, TX · On-site

$16.75 - $21.50/hr

... support, working directly with customers to provide a world-class experience ... You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting ...

Owens & Minor, Inc.

Customer Advocate

Portland, OR · On-site

$75K - $85K/yr

Support for your Growing Family - Adoption assistance, fertility benefits (in medical plan) and ... Position Summary We are seeking a customer-focused, relationship-driven Customer Advocate to serve ...

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Customer Support Advocate information

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How much do customer support advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer support advocate?

A Customer Support Advocate is a professional responsible for assisting customers with their questions, concerns, or problems regarding a company's products or services. They act as a liaison between the customer and the company, ensuring that issues are resolved efficiently and that customers have a positive experience. Customer Support Advocates handle inquiries via phone, email, or chat, and often provide troubleshooting, information, and follow-up support. Their goal is to build strong customer relationships and promote customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer support advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

What are some common challenges faced by customer support advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

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What states have the most Customer Support Advocate jobs?

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What job categories do people searching Customer Support Advocate jobs look for?

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Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Administrative Support Advocate

CITY CARE INC

Oklahoma City, OK • On-site

$15 - $19.50/hr

Full-time

Re-posted 13 days ago

Job description

Description


City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.


It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.


Still reading? Great! Now more about the position.


This position provides front-desk and administrative support while helping create a safe, welcoming environment for individuals experiencing homelessness. This position combines customer service, clerical responsibilities, and collaboration with staff and community partners to connect guests with resources that promote housing stability and recovery. City Care is searching for the right person with a knack for seeing great potential in others and working as part of a team with the shared goal of motivating change toward that potential. Success in this role requires compassion, strong communication and organizational skills, the ability to remain calm in crisis situations, and a commitment to serving vulnerable populations with dignity and respect.


Requirements

  Responsibilities: 


Carry out the mission, vision, and values of City Care. Maintain familiarity with community resources and develop a network of collaborative partners. Encourage guests to engage in services that promote housing stability. Participate in a culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and partners. Answer incoming calls and provide information about shelter services. Take and document bed reservation requests using established procedures. Direct calls or messages to the appropriate staff. Maintain a calm, helpful tone with all callers, including those in crisis. Receive, log, and sort incoming mail for shelter residents. Accept, document, and store incoming donations and deliveries appropriately. Communicate with staff regarding large or urgent donations. Provide donation receipts as needed. Perform light clerical duties such as data entry, filing, and updating logs. Maintain a tidy, welcoming reception space. Assist with occasional special projects or tasks as assigned by shelter leadership. Coordination with the development team to assist with fundraising tasks and shelter tours as needed. Coordination with the resource coordinator to assist with shelter events and activities for guests. 


Requirements:

Embody City Care Values of 1. People First 2. Whole Care 3. Activists for the Overlooked 4. United in Collaboration 5. Unrelenting Commitment Understanding of the complexity of the intersection of poverty, homelessness, mental illness, substance use and recovery Skilled in verbal and written communication Computer literate, resulting in error-free data entry Strong communication and customer service skills A calm, patient, and respectful demeanor, especially with individuals in crisis Ability to multitask and handle stressful and complex situations Ability to work as a member of a team to accomplish shared goals High School diploma or equivalent Current Oklahoma Driver's License Pre-employment background check, driving record, and UA  

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