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Customer Support Advocate Jobs (NOW HIRING)

ABM

Patient Support Advocate

New Haven, CT · On-site

$23/hr

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual ...

UnitedHealth Group

Patient Support Advocate

Phoenix, AZ · Remote

$17.50 - $22.75/hr

Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate * Assists other Patient Support Center ...

SAVE

Client Support Advocate - Bilingual

Fremont, CA · On-site

Salary: 28.02 POSITION SUMMARY The Client Support Advocate staffs the front desk at our Empowerment Center and is the first contact for survivors and others as they walk through our doors. The ...

Reliant Medical Group

Patient Support Advocate

Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate * Assists other Patient Support Center ...

Flux

Customer Support

San Francisco, CA · On-site

Champion customer feedback within Flux and work cross‑functionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we ...

Nuvo

Customer Support

Manhattan, NY · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... A Customer Advocate: You're a whiz at translating customer needs (and why they matter) to internal ...

Nuvo

Customer Support

San Francisco, CA · On-site

$80K - $140K/yr

Customer Support Nuvo is building the infrastructure that powers trade in the physical goods ... A Customer Advocate: You're a whiz at translating customer needs (and why they matter) to internal ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Building strong relationships with customers, becoming their trusted partner and an advocate for ... support function. We believe great people don't take themselves too seriously. We move quickly ...

Arketa

Customer Care Representative

$45K - $50K/yr

Arketa Customer Support Advocate Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

Building strong relationships with customers, becoming their trusted partner and an advocate for ... support function. We believe great people don't take themselves too seriously. We move quickly ...

Flux Protocol

Customer Support

San Francisco, CA · On-site

Champion customer feedback within Flux and work crossfunctionally to advocate for user needs. * Help define and refine support processes, metrics, and tools to scale our support operations as we grow.

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Customer Support Advocate information

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$14

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$47

How much do customer support advocate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

Is CSR a good entry level position?

Customer Support Advocate roles are often considered good entry-level positions because they typically require minimal prior experience and focus on communication, problem-solving, and customer service skills. These roles can provide valuable experience and may lead to advancement within customer service or related fields.

What are some common challenges faced by Customer Support Advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

How can I make 2000 a week working from home?

A Customer Support Advocate can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized knowledge. Increasing earnings may involve taking on multiple shifts, working for high-paying companies, or gaining certifications that qualify for higher-paying roles. Building a reputation for excellent service can also lead to bonuses or performance-based incentives.

What is a customer support advocate?

A customer support advocate is a professional who assists customers by addressing their inquiries, resolving issues, and ensuring a positive experience. They often use communication skills, problem-solving abilities, and customer service tools to support clients and promote satisfaction.

What is the role of a Customer Advocate?

A Customer Support Advocate is responsible for assisting customers by addressing inquiries, resolving issues, and ensuring a positive experience. They often use communication tools like live chat, email, or phone and need strong problem-solving and communication skills to effectively support customers and promote satisfaction.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

More about Customer Support Advocate jobs
What cities are hiring for Customer Support Advocate jobs? Cities with the most Customer Support Advocate job openings:
What states have the most Customer Support Advocate jobs? States with the most job openings for Customer Support Advocate jobs include:
What job categories do people searching Customer Support Advocate jobs look for? The top searched job categories for Customer Support Advocate jobs are:
Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of June 2026, with employment types broken down into 92% Full Time, 1% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.
Patient Support Advocate

Patient Support Advocate

ABM

New Haven, CT • On-site

$23/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

132nd of 210 rated facilities management

Job description

Pay: $23.00 / HR
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Position Summary: 

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual works closely with the Patient Experience Manager, leadership, the hospital-based patient experience team, and employees to analyze patient experience results and identify, prioritize, plan, implement, and oversee improvement efforts. 

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Qualifications and Education Requirements

  • Bachelor's Degree preferred
  • In lieu of Bachelor's Degree, High School/GED with 5+ years of relevant management/customer engagement experience is acceptable.

Job Knowledge/Experience
Required:

  • Experience in a service industry preferred (hospitality, restaurant, personal services, amusements and recreation, or healthcare).
  • Must understand principle of first grade customer services and various approaches to application.
  • Possess strong customer service skills to interact with patients and visitors, hospital leadership and staff, and ABM leadership and staff.
  • Must be able to address difficult, awkward situations.
  • Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplished goal.
  • Ability to work with minimal supervision.
  • Ability to ensure the confidentiality and rights of patients and confidentiality of health system and departmental documents required.
  • Knowledge of basic statistics and the ability to interpret graphical illustrations regarding patient experience data.
  • Must work in conjunction with staff in a supportive way to troubleshoot and resolve issues.

Language/Writing/Communication Requirements

  • Ability to communicate effectively both verbally and in written form with patients, physicians, administration, health system officials, other health system personnel and general public.
  • Proficient in Windows-based operating software/systems.
  • Knowledge of word processing, spreadsheets, and other assorted business software.
  • Contacts patients upon admission, and as needed, to ensure the patient is receiving services as requested; to identify additional needs and services, and ensure delivery of quality services.
  • Initiates rounding on all patients and prioritizes focused revisits to improve the patient experience.
  • Advocate to resolve patient issues.
  • Ensure industry standards are met, and satisfaction scores are on target. Actively connects with the patient at the bedside and serves as a liaison to connect the patient's voice, expectations, and perspective with the Environmental Services team.
  • Ensures effective communication with patient and family regarding expectations and services provided.
  • Oversees service recovery initiatives; coordinates with all hospital departments to identify and resolve service related issues.
  • Consults with leaders in the development of strategies to improve patient satisfaction; identifies best practices and opportunities for improvement and works collaboratively with leaders and staff.
  • Tracks and trends patient/visitor service concerns.Identifies system/process related problems via patient/visitor data and works collaboratively with the Environmental Services leadership and staff to resolve.
  • Provides feedback and coaching to the Environmental Services team in delivering high touch, service-oriented interactions at every encounter with patients, visitors, and family.

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