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Customer Support Advocate Jobs (NOW HIRING)

SAVE

Client Support Advocate

Fremont, CA

POSITION SUMMARY The Client Support Advocate staffs the front desk at our Empowerment Center and is the first contact for survivors and others as they walk through our doors. The advocate is ...

WELLDYNE

Foundation Support Advocate

Lakeland, FL · On-site

$17.50 - $20.50/hr

Summary The Foundation Support Advocate is responsible for supporting patients, providers, and ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

WellDyne

Foundation Support Advocate

Lakeland, FL

$17.50 - $20.50/hr

Summary The Foundation Support Advocate is responsible for supporting patients, providers, and ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

Hiregy

Patient Support Advocate

Lakeland, FL · On-site

$17.50 - $20.50/hr

Job ID 23522 - Patient Support Advocate Location: Lakeland, FL 33810 - This position is onsite Pay ... Deliver compassionate customer service by helping patients navigate specialty medication programs ...

ABM

Patient Support Advocate

New Haven, CT · On-site

$23/hr

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual ...

Justworks

Manager, Customer Support

Tampa, FL · On-site

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Zipline

Customer Advocate

Las Vegas, NV · On-site

You will support customers and partners across phone, email, chat, and SMS/text, and reach out to ... Be a trusted advocate for Zipline customers and partners, making every interaction feel personal ...

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

AE Perkins

Customer Advocate

Dallas, TX

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

  • Medical

  • PTO

Building strong relationships with customers, becoming their trusted partner and an advocate for ... support function. We believe great people don't take themselves too seriously. We move quickly ...

AE Perkins

Customer Advocate

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

Folio Services, Inc

Customer Support

$18.50 - $24.75/hr

  • Medical

  • PTO

Building strong relationships with customers, becoming their trusted partner and an advocate for ... support function. We believe great people don't take themselves too seriously. We move quickly ...

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Showing results 21-40

All JobsCustomer Support Advocate Jobs

Customer Support Advocate information

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How much do customer support advocate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

What are some common challenges faced by customer support advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

What is a customer support advocate?

A Customer Support Advocate is a professional responsible for assisting customers with their questions, concerns, or problems regarding a company's products or services. They act as a liaison between the customer and the company, ensuring that issues are resolved efficiently and that customers have a positive experience. Customer Support Advocates handle inquiries via phone, email, or chat, and often provide troubleshooting, information, and follow-up support. Their goal is to build strong customer relationships and promote customer satisfaction and loyalty.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

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What states have the most Customer Support Advocate jobs?

States with the most job openings for Customer Support Advocate jobs include:

What job categories do people searching Customer Support Advocate jobs look for?

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Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Client Support Advocate

Safe Alternatives to Violent Environments

Fremont, CA • On-site

$28.02/hr

Full-time

Re-posted 17 days ago

Job description

POSITION SUMMARY
The Client Support Advocate staffs the front desk at our Empowerment Center and is the first contact for survivors and others as they walk through our doors. The advocate is responsible for ensuring that everyone feels welcome, safe, and supported. The advocate performs a wide variety of tasks, both with survivors and in support of the programs and activities of the Empowerment Center. The advocate is part of our Crisis Response team and assists with the delivery of all of our immediate crisis response services. This position is part of a team and does not have any supervisory duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Crisis Line:
  • Provide immediate crisis intervention services, safety planning, advocacy and other information and resources to domestic violence survivors.
  • Respond in-person to advocacy calls from law enforcement, emergency medical teams, and other partner agencies when the need may arise.
  • Act as the first point of contact for SAVE clients and the community, offering client-centered, confidential services.
  • Provide information and referrals to people calling the crisis line after listening and assessing their needs as a survivor, service provider/advocate, or someone calling on the client's behalf.

On-Site Support and Data Management:
  • Support SAVE's work in the newly developed gender-based violence (GBV) Coordinated Entry System (CES) by conducting housing assessments, providing housing problem solving services, entering data into the newly established client database and completing other tasks that support the CES project.
  • Adhere to the necessary grant requirements for statistical tracking and generate monthly stats and reports.
  • Maintain the client spaces at the Empowerment Center including the kitchen area, pantry, client room, computer room etc.
  • Manage storage and distribution of diapers, toiletries, clothing, holiday gifts, etc. along with other donation items.

Client Support:
  • Responds to crisis calls in a caring, informative, and non-judgmental fashion.
  • Track services provided and client information in the electronic database on a daily basis.
  • Ensure electronic client files show current, updated information and changes in demographics.
  • Provides emergency client services when needed. This may include transportation related needs.
  • Work closely with other members of the Crisis Response team to ensure that crisis services are delivered effectively and in keeping with SAVE's values.

Team Support:
  • Support the outreach work of SAVE's Crisis Response Team by participating in regular training and networking opportunities as requested and assigned by the Crisis Response Team Manager.
  • Attends all required meetings, including staff meetings, trainings, consultations, and retreats.
  • Provides input into program planning and developments.
  • Assists with maintaining program operations, as needed.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
QUALIFICATIONS
Required:
  • Course work in Social Work, Psychology, or a related field OR at least two years related experience providing social services in a conscientious and sensitive manner.
  • At least six month's experience working with domestic violence issues and victims of domestic violence.
  • Possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues.
  • Experience working with law enforcement or in the criminal justice system.
  • Bilingual skills and multicultural experience. Demonstrate the ability to work with a broad range of cultural and ethnic groups.
  • Computer literate with knowledge of MS Office (Word, Excel, Outlook, Publisher) and client tracking.
  • Must possess a valid California driver's license, insurance, and access to an automobile. Proof of insurance and loss payee endorsement is required.
  • Must be a certified domestic violence counselor or undergo the state-mandated 40-hour training to become certified.
  • Ability to work in a crisis-oriented environment with the ability to adapt to a variety of environments or work demands.
  • Ability to communicate effectively and work independently.
  • Willingness to work flexible hours including some evenings and weekends.
  • Commitment to the mission and values of SAVE.
  • Must pass background check conducted by Human Resources.

Core Competencies:
  • Accuracy and attention to detail
  • Confidentiality and discretion
  • Time management and reliability
  • Clear written and verbal communication
  • Ability to follow established processes and controls

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
While performing the duties of this job, the employee is occasionally required to remain in a stationary position; move, traverse; sit; operate, activate, use, prepare, and position; perform repetitive motion, data entry; ascend/descend, work atop, traverse; position self (to), move; communicate, detect, discern, convey, and express oneself, exchange information; understand and distinguish speech and/or other sounds. The employee must occasionally move, transport, position, put/remove, or install up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to the weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
EQUAL EMPLOYMENT OPPORTUNITY
As an equal opportunity employer, SAVE supports equal opportunity for employment and advancement free of race, color, religious creed, ancestry, national origin, age, sex (including sexual harassment) pregnancy (childbirth or related medical conditions), marital status, sexual orientation (heterosexuality and bisexuality), medical condition (cancer and genetic characteristics), mental and physical disability (includes HIV and AIDS), political affiliation/opinion, Veteran's status, or request for family leave. SAVE is committed to ensuring that the work environment of SAVE employees is free from discrimination, harassment, and retaliation.

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