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Customer Support Advocate Jobs (NOW HIRING)

XO Health Inc.

Healthcare Support Advocate

$55K - $75K/yr

XO Health Healthcare Support Advocate About the Role: Remote- USA -Virtual Contact Center The ... Proficiency in Microsoft Office Suite and customer service and/or claims processing systems.

XO Health Inc.

Healthcare Support Advocate

OR · On-site +1

XO Health Healthcare Support Advocate About the Role: Remote- USA -Virtual Contact Center The ... Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer ...

XO Health Inc.

Healthcare Support Advocate

Alpharetta, GA · Remote

$55K - $75K/yr

XO Health Healthcare Support Advocate About the job XO Health believes healthcare is fixable ... Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer ...

ABM

Patient Support Advocate

New Haven, CT · On-site

$23/hr

Patient Experience Advocate partners with the leadership team to develop and ensure the effective and consistent implementation of customer service strategies across the account. This individual ...

Justworks

Manager, Customer Support

Tampa, FL · On-site

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

$92 - $114/hr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

City Care Inc

Administrative Support Advocate

Oklahoma City, OK · On-site

$15 - $19.50/hr

This position provides front-desk and administrative support while helping create a safe, welcoming ... This position combines customer service, clerical responsibilities, and collaboration with staff ...

AE Perkins

Customer Advocate

Dallas, TX · On-site

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Position Summary: The Customer Advocate serves as the initial point of contact for plan ... Customer Support: * Serve as the first point of contact for participants on inquiries, providing ...

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Customer Support Advocate information

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How much do customer support advocate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer support advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer support advocate?

A Customer Support Advocate is a professional responsible for assisting customers with their questions, concerns, or problems regarding a company's products or services. They act as a liaison between the customer and the company, ensuring that issues are resolved efficiently and that customers have a positive experience. Customer Support Advocates handle inquiries via phone, email, or chat, and often provide troubleshooting, information, and follow-up support. Their goal is to build strong customer relationships and promote customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer support advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

What are some common challenges faced by customer support advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

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What cities are hiring for Customer Support Advocate jobs?

Cities with the most Customer Support Advocate job openings:

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States with the most job openings for Customer Support Advocate jobs include:

What job categories do people searching Customer Support Advocate jobs look for?

The top searched job categories for Customer Support Advocate jobs are:

Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Healthcare Support Advocate

XO Health Inc.

Remote

$55K - $75K/yr

Full-time

Medical

Posted 19 days ago

Job description

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.
XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone - from those who receive care, to those who deliver it, to those who pay for it.
We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.
XO Health Healthcare Support Advocate
About the Role:
Remote- USA -Virtual Contact Center
The Healthcare Support Advocate is a key member of XO Health's operations team, supporting both member and provider services through our virtual contact center. This role serves as a primary point of contact for members and providers through an omni-channel environment (phone, email, chat).
This position requires a strong service-first mindset, high attention to detail, and the ability to move seamlessly between real-time support and behind-the-scenes operational work. The Healthcare Support Advocate partners cross-functionally with internal teams and third-party vendors to ensure members and providers receive timely, compliant, and high-quality support across the operations.
Key Responsibilities:
Member & Provider Advocacy
  • Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
  • Initiate member outreach to provide information and assistance regarding benefits.
  • Provide accurate information regarding benefits, eligibility, and coverage; claims status and adjudication details; prior authorization requirements and submissions; billing and reimbursement policy questions; and provider portal navigation and support.
  • Resolve inquiries, complaints, grievances, and escalations promptly while ensuring complete documentation and proper routing when needed.
  • Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes.
  • Build trust with members and providers through early, frequent, and personalized engagement.

Cross-Functional Collaboration & Continuous Improvement
  • Collaborate with Claims Operations, Network Operations, and Account Management teams to resolve complex cases and improve service delivery.
  • Identify recurring issues, system gaps, or process inefficiencies and provide feedback to leadership.

Performance & Compliance Expectations
  • Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer satisfaction, compliance, follow-up completion, and attendance.
  • Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies.

Experience Required:
The qualified candidate must have:
  • 3-5 years of experience in a healthcare payer, TPA, or health insurance environment, with a blend of contact center/member-provider support.
  • Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management.
  • Strong English language verbal and written communication skills, with an empathetic, solution-oriented approach.
  • High attention to detail, sound judgment, and strong analytical problem-solving skills.
  • Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism.
  • Proficiency in Microsoft Office Suite and customer service and/or claims processing systems.

Preferred Skills:
  • Associate or bachelor's degree in healthcare administration, business, or a related field.
  • Familiarity with Availity Essentials, payer portals, and EDI standards.
  • Familiarity with Genesys, Service Now, and other CRM tools
  • Familiarity with Facility, Physician, Ancillary, and Behavioral Health, claim types.
  • Spanish language proficiency (written and verbal) is a plus.

Additional Details:
  • Must be able to support contact center hours of 8:00am - 5:30pm ET.
  • Must be able to participate in a rotating on-call schedule for urgent member and provider support needs.

Full compensation packages are based on candidate experience and relevant certifications.
$55,000-$75,000 USD
XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.

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