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Customer Support Advocate Jobs in Florida (NOW HIRING)

ASG Pharmacy

Patient Support Advocate

Lakeland, FL · On-site

$17.50/hr

Patient Support Advocate - Urgently hiring in Lakeland! Job Title: Patient Support Advocate Pay ... Prior call center or high-volume customer service experience * Strong communication skills with an ...

WellDyne

Foundation Support Advocate

Lakeland, FL

$17.50 - $20.50/hr

Summary The Foundation Support Advocate is responsible for supporting patients, providers, and ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

WELLDYNE

Foundation Support Advocate

Lakeland, FL · On-site

$17.50 - $20.50/hr

Summary The Foundation Support Advocate is responsible for supporting patients, providers, and ... Understand, apply, and clearly explain program requirements to customers, including appeal ...

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

$92 - $114/hr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Lead a team of Customer Support Advocates who assist our customers with inbound support inquiries across multiple channels * Obsess over customer satisfaction and set clear expectations with your ...

Paradigm

Customer Support Specialist - LollyLaw

Miami, FL · Remote

$17.25 - $23.25/hr

As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with LollyLaw.

FYIsoft, Inc.

Customer Support Representative

Naples, FL · On-site +1

$75K - $85K/yr

... and advocate for the FP&A and ERP tools that support the finance function. We're looking for ... for our customers - which means this role offers hands-on exposure to AI-driven reporting ...

Wipro

Customer Support associate- Financial

Tampa, FL · On-site

$16 - $17/hr

Customer Support associate- Financial City: Tampa State/Province: Florida Posting Start Date: 7/30 ... This is your chance to be a sought out as an advisor and advocate to your customer. You could ...

Carrington

Customer Advocate Specialist

Jacksonville, FL · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office administrative and support tasks to the legal department to ensure proper tracking and organization of ...

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All JobsCustomer Support Advocate JobsCustomer Support Advocate Jobs in Florida

Customer Support Advocate information

See Florida salary details

$10

$16

$35

How much do customer support advocate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer support advocate in Florida is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.60 per hour, depending on experience, location, and employer.

What is a customer support advocate?

A Customer Support Advocate is a professional responsible for assisting customers with their questions, concerns, or problems regarding a company's products or services. They act as a liaison between the customer and the company, ensuring that issues are resolved efficiently and that customers have a positive experience. Customer Support Advocates handle inquiries via phone, email, or chat, and often provide troubleshooting, information, and follow-up support. Their goal is to build strong customer relationships and promote customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer support advocate, and why are they important?

To thrive as a Customer Support Advocate, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk platforms, and ticketing systems is usually required. Outstanding communication, patience, and active listening are crucial soft skills for understanding and resolving customer issues. These skills and qualities are essential for delivering positive customer experiences and building brand loyalty.

What are some common challenges faced by customer support advocates, and how can they be managed effectively?

Customer Support Advocates often encounter challenges such as handling high volumes of inquiries, managing difficult or frustrated customers, and maintaining product knowledge across frequent updates. Effective time management, strong communication skills, and regularly consulting internal knowledge bases or team leads can help address these challenges. Many organizations also provide ongoing training and peer support networks, which empower advocates to resolve issues efficiently and maintain a positive customer experience.

What is the difference between Customer Support Advocate vs Customer Service Representative?

AspectCustomer Support AdvocateCustomer Service Representative
Primary RoleAdvocates for customer needs, resolving issues, and improving customer experienceHandles customer inquiries, processes transactions, and provides information
Work EnvironmentOften in technical or product-focused settings, may involve troubleshootingTypically in call centers or retail settings, focused on direct customer interaction
Required SkillsCommunication, problem-solving, product knowledgeCommunication, patience, basic product/service knowledge

While both roles involve assisting customers, a Customer Support Advocate focuses on resolving complex issues and advocating for customer needs, often requiring deeper product knowledge. A Customer Service Representative handles routine inquiries and transactional support. Both roles are essential in customer-facing industries but differ in scope and focus.

What are popular job titles related to Customer Support Advocate jobs in Florida?

For Customer Support Advocate jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Support Advocate jobs in Florida look for?

The top searched job categories for Customer Support Advocate jobs in Florida are:

Customer Support Advocate jobs near you
Infographic showing various Customer Support Advocate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,767 per year, or $16.2 per hour.

Patient Support Advocate

ASG Pharmacy

Lakeland, FL • On-site

$17.50/hr

Other

Posted 15 days ago

Job description


Patient Support Advocate - Urgently hiring in Lakeland!
Job Title: Patient Support Advocate
Pay: $17.50
Hours: Monday-Friday (11:00 AM-7:30 PM or 11:30 AM-8:00 PM)
Start Date: 09/21/2023
Looking for a meaningful role that makes a difference in patients' lives? Join a dedicated healthcare support team in Lakeland, FL, as a Patient Support Advocate, and help patients access vital medications and services every day.
As a Patient Support Advocate, you'll support patients navigating mail-order pharmacy and assistance programs through a busy inbound call center. Your role is to guide them through eligibility, benefits verification, and medication access, ensuring they receive compassionate and accurate assistance. You'll collaborate closely with your team to deliver impactful results and create positive patient experiences.
What You'll Do
As a Patient Support Advocate, you will be responsible for
  • Reviewing financial and program documentation to determine patient eligibility
  • Calculating and applying Federal Poverty Level (FPL) guidelines for assistance programs
  • Conducting benefits verification across commercial and government insurance plans
  • Interpreting verification responses and determining eligibility for Medicare programs
  • Explaining program requirements, eligibility, and appeal processes to patients
  • Processing specialty medication orders in compliance with all regulatory guidelines
  • Managing applications received through multiple channels with accuracy and attention to detail
  • Obtaining and documenting necessary authorizations and attestations
  • Escalating adverse events and product quality issues as needed
  • Supporting medication reshipment and distribution, ensuring shipping compliance
  • Maintaining accurate documentation across all systems with a focus on quality and empathy
What You'll Bring
The ideal candidate will have
  • Prior call center or high-volume customer service experience
  • Strong communication skills with an emphasis on tone, empathy, and professionalism
  • Ability to follow structured workflows, triage questions, and comply with rules
  • Comfort navigating multiple systems efficiently during calls
  • Excellent attention to detail and accurate documentation skills
  • Ability to clearly explain complex information in a patient-friendly manner
  • Knowledge of pharmacology or healthcare terminology is a plus
Why Join Us in Lakeland?
  • Enjoy a rewarding role supporting patients in need
  • Participate in comprehensive training to succeed in your role
  • Gain valuable experience in healthcare and assistance programs
  • Work in a supportive team environment with growth opportunities
Location & Schedule
This position is onsite in Lakeland, FL, with shift options from 11:00 AM-7:30 PM or 11:30 AM-8:00 PM. Training will be held Monday-Friday, 9:00 AM-5:30 PM, for three weeks.
Ready to Take the Next Step?
If you're ready to start a rewarding career supporting patients and making a difference, apply today or contact our recruiting team to learn more. Don't wait- we're hiring now!
#RXTEM
Specialized Roles for Specialized Talent:
You work in a specialized role, so you deserve specialized attention when you're ready to take the next step in your career. When you choose to work with ASG Pharmacy over other pharmacy staffing agencies, you'll get a reliable recruiter that will never leave you hanging. Think of us as your career consultant, connecting you with opportunities that check every one of your boxes. From the job you want to the pay you deserve, we'll guide you every step of the way.
Discover more about:
  • Top Pharmacy jobs near you
  • Why job seekers trust ASG Pharmacy for their job search
  • Tips and resources to stand out in today's job market

Protect Yourself from Job Scams
We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.
All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.
Equal Opportunity Employer:
ASG Pharmacy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. ASG Pharmacy will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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