ZipRecruiter

Log In

2

Full Time Chat Desk Jobs (NOW HIRING)

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk ... Provide frontline technical support to end-users via phone calls, email, and chat * Respond to ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ... As a help desk technician, you are responsible for responding to email, chat, or phone queries and ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Fulltime The Client is seeking an IT Service Desk technician to serve as the first point of contact ... phone, chat, email or in person. * Determine the best solution based on the issue and details ...

SAIC

Service Desk Analyst

Colorado Springs, CO

$40K - $80K/yr

Technical Svcs Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... email, chat, and self-service. * Record, track, and document every incident and service request ...

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

We are looking for a dedicated, full-time, self-driven individual who can help our teams and our ... Qualifications Workspace and environment requirements • Dedicated work desk that will accommodate ...

Morgan & Morgan, P.A.

IT Service Desk Agent

Tampa, FL · On-site

$16 - $20.50/hr

Tampa, FL Job Type: Full-time Summary We are seeking a highly motivated and skilled IT Service Desk ... Provide frontline technical support to end-users via phone calls, email, and chat * Respond to ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

This is a full-time on-site position in Denver, ColoradoJOB RESPONSIBILITIESService Desk (Tier 1) ... Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

This is a full-time on-site position in Denver, Colorado JOB RESPONSIBILITIES Service Desk (Tier 1) ... Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$43K - $45K/yr

This is a full-time on-site position in Denver, ColoradoJOB RESPONSIBILITIESService Desk (Tier 1) ... Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

next page

Showing results 1-20

All Jobsfull time JobsFull Time Chat Desk Jobs

Full Time Chat Desk information

See salary details

$14

$21

$33

How much do full time chat desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time chat desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a full time chat desk?

A Full Time Chat Desk job involves providing customer support and assistance to clients or customers via online chat platforms. Employees in this role typically handle inquiries, troubleshoot issues, and offer information about products or services in real-time. Chat desk agents are expected to respond promptly and professionally, ensuring customer satisfaction. This position usually requires strong communication skills, computer proficiency, and the ability to multitask efficiently during multiple chat sessions.

What are the key skills and qualifications needed to thrive as a full time chat desk representative?

To thrive as a Full Time Chat Desk representative, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service chat platforms, CRM systems, and ticketing software is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help set top performers apart. These skills and qualities are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced digital environment.

What are some common challenges faced by full time chat desk agents, and how can they be managed effectively?

Full Time Chat Desk agents often handle multiple customer conversations simultaneously, which can be challenging when prioritizing urgent requests and maintaining accuracy. Managing a high volume of chats requires strong multitasking skills and familiarity with the company's knowledge base to provide quick, accurate responses. Effective organization, regular breaks to prevent burnout, and ongoing training are key strategies for overcoming these challenges. Team collaboration and support from supervisors also play a crucial role in ensuring agents feel equipped to handle difficult or complex inquiries.

What is the difference between Full Time Chat Desk vs Customer Service Representative?

AspectFull Time Chat DeskCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformOffice or remote, phone and in-person interactions
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking, various industries
Common Search IntentOnline chat support rolesCustomer support and service jobs

Full Time Chat Desk roles focus on online chat support, requiring digital communication skills, while Customer Service Representatives handle phone and in-person interactions. Both roles involve assisting customers but differ mainly in communication channels and work environment.

How do you become a full time chat desk agent?

To become a full-time chat desk agent, candidates typically need strong communication skills, basic computer literacy, and experience with live chat or customer service platforms. Many employers require a high school diploma or equivalent and may prefer prior customer support experience or familiarity with tools like Zendesk or LiveChat. Full-time roles often involve working scheduled shifts, including evenings or weekends.
More about Full Time Chat Desk jobs

What cities are hiring for Full Time Chat Desk jobs?

Cities with the most Full Time Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Full Time Chat Desk jobs?

States with the most job openings for Full Time Chat Desk jobs include:

What job categories do people searching Full Time Chat Desk jobs look for?

The top searched job categories for Full Time Chat Desk jobs are:

Full Time Chat Desk jobs near you
Infographic showing various Full Time Chat Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Service Desk Technician

Patrick Industries

Elkhart, IN

Full-time

Re-posted yesterday

Patrick Industries rating

6.6

Company rating: 6.6 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

461st of 545 rated manufacturers

Job description

Patrick Industries is hiring an experienced, full-time Service Desk Technician to join our growing IT Department . The Service Desk Technician provides support to internal customers via phone, email, and computer chat, using technical knowledge and company resources to diagnose and resolve basic computer, application, system, device, access, or performance issues.

Patrick Industries is a leading manufacturer and distributor of components products and building materials serving different industries throughout the United States including RV, Manufactured Housing, Industrial and Marine segments. With locations in 23 states, Patrick is a Company with a strong network of meaningful relationships with our brands and customers.

This position would require 25% of time traveling to offices located in Elkhart, Indiana. Required working hours are in the Eastern Standard time zone.

Responsibilities and Duties:

The Service Desk Technician will be responsible for supporting internal customers within Patrick Industries to resolve complex issues requiring detailed systems and applications knowledge.

Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or reset passwords.

  • Provide on-site and remote support for software and hardware issues
  • Operating system and application installation/configuration
  • Complete documentation of technical issues and resolutions
  • Perform setup and troubleshooting of end user equipment
  • Installation of pre-configured networking hardware
  • Properly evaluate situations and immediately provide effective solutions
  • Support users in the use of computer equipment by providing necessary training/advice
  • Manage Service Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Run diagnostics to resolve customer-reported issues
  • Install, make changes, and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

What Patrick Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply