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Full Time Chat Desk Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Please DO NOT submit a candidate that is not willing to be on-site full time. The purpose of this ... As a help desk technician, you are responsible for responding to email, chat, or phone queries and ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Fulltime The Client is seeking an IT Service Desk technician to serve as the first point of contact ... phone, chat, email or in person. * Determine the best solution based on the issue and details ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Admin full time. * Willing to do project work during down time, racking network equipment, and ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$55K/yr

Respond to customer issues via phone, email and computer chat * Provide customer assistance ... Admin full time. * Willing to do project work during down time, racking network equipment, and ...

North Dallas Upscale Hair Salon

Be Seen First

Front Desk Receptionist - Hair Salon

Dallas, TX · On-site

$18/hr

Gioia Hairdressing, a north Dallas upscale hair salon, is selecting full-time or part-time front ... Offer beverages and chat with clients who are in the waiting area * Welcome walk-ins, answer ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira ... Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on ...

The Remedy Day Spa

Front Desk Associate

Albuquerque, NM · On-site

$15 - $18/hr

SPA FRONT DESK ASSOCIATE Full-time & Part-time -Nights and Weekends Responsibilities include all ... Correspond in a friendly, professional manner via email, over the telephone, and over live chat or ...

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Full Time Chat Desk information

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How much do full time chat desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for full time chat desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by Full Time Chat Desk agents, and how can they be managed effectively?

Full Time Chat Desk agents often handle multiple customer conversations simultaneously, which can be challenging when prioritizing urgent requests and maintaining accuracy. Managing a high volume of chats requires strong multitasking skills and familiarity with the company's knowledge base to provide quick, accurate responses. Effective organization, regular breaks to prevent burnout, and ongoing training are key strategies for overcoming these challenges. Team collaboration and support from supervisors also play a crucial role in ensuring agents feel equipped to handle difficult or complex inquiries.

What is a Full Time Chat Desk job?

A Full Time Chat Desk job involves providing customer support and assistance to clients or customers via online chat platforms. Employees in this role typically handle inquiries, troubleshoot issues, and offer information about products or services in real-time. Chat desk agents are expected to respond promptly and professionally, ensuring customer satisfaction. This position usually requires strong communication skills, computer proficiency, and the ability to multitask efficiently during multiple chat sessions.

What are the key skills and qualifications needed to thrive as a Full Time Chat Desk representative, and why are they important?

To thrive as a Full Time Chat Desk representative, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service chat platforms, CRM systems, and ticketing software is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help set top performers apart. These skills and qualities are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced digital environment.

What is the difference between Full Time Chat Desk vs Customer Service Representative?

AspectFull Time Chat DeskCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformOffice or remote, phone and in-person interactions
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking, various industries
Common Search IntentOnline chat support rolesCustomer support and service jobs

Full Time Chat Desk roles focus on online chat support, requiring digital communication skills, while Customer Service Representatives handle phone and in-person interactions. Both roles involve assisting customers but differ mainly in communication channels and work environment.

More about Full Time Chat Desk jobs
What cities are hiring for Full Time Chat Desk jobs? Cities with the most Full Time Chat Desk job openings:
What are the most commonly searched types of Chat Desk jobs? The most popular types of Chat Desk jobs are:
What job categories do people searching Full Time Chat Desk jobs look for? The top searched job categories for Full Time Chat Desk jobs are:
Full Time Chat Desk jobs near you

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Posted 25 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

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