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Full Time Chat Desk Jobs (NOW HIRING)

Decagon

Deal Desk Manager

New York, NY · On-site

$160K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... voice, chat, email, SMS, and every other channel. We're building a future where customer ... full-time employees: * Medical, Dental, and Vision benefits for you and your family * Life ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... chat, and ticketing system * Troubleshoot and resolve common end-user issues related to desktops ... This is a full-time in-office role located in Columbus, OH with eligibility to work remote on ...

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Full Time Chat Desk information

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How much do full time chat desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for full time chat desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are some common challenges faced by full time chat desk agents, and how can they be managed effectively?

Full Time Chat Desk agents often handle multiple customer conversations simultaneously, which can be challenging when prioritizing urgent requests and maintaining accuracy. Managing a high volume of chats requires strong multitasking skills and familiarity with the company's knowledge base to provide quick, accurate responses. Effective organization, regular breaks to prevent burnout, and ongoing training are key strategies for overcoming these challenges. Team collaboration and support from supervisors also play a crucial role in ensuring agents feel equipped to handle difficult or complex inquiries.

What is a full time chat desk?

A Full Time Chat Desk job involves providing customer support and assistance to clients or customers via online chat platforms. Employees in this role typically handle inquiries, troubleshoot issues, and offer information about products or services in real-time. Chat desk agents are expected to respond promptly and professionally, ensuring customer satisfaction. This position usually requires strong communication skills, computer proficiency, and the ability to multitask efficiently during multiple chat sessions.

How do you become a full time chat desk agent?

To become a full-time chat desk agent, candidates typically need strong communication skills, basic computer literacy, and experience with live chat or customer service platforms. Many employers require a high school diploma or equivalent and may prefer prior customer support experience or familiarity with tools like Zendesk or LiveChat. Full-time roles often involve working scheduled shifts, including evenings and weekends.

What are the key skills and qualifications needed to thrive as a full time chat desk representative?

To thrive as a Full Time Chat Desk representative, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service chat platforms, CRM systems, and ticketing software is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help set top performers apart. These skills and qualities are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced digital environment.

What is the difference between Full Time Chat Desk vs Customer Service Representative?

AspectFull Time Chat DeskCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformOffice or remote, phone and in-person interactions
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking, various industries
Common Search IntentOnline chat support rolesCustomer support and service jobs

Full Time Chat Desk roles focus on online chat support, requiring digital communication skills, while Customer Service Representatives handle phone and in-person interactions. Both roles involve assisting customers but differ mainly in communication channels and work environment.

More about Full Time Chat Desk jobs

What cities are hiring for Full Time Chat Desk jobs?

Cities with the most Full Time Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Full Time Chat Desk jobs?

States with the most job openings for Full Time Chat Desk jobs include:

What job categories do people searching Full Time Chat Desk jobs look for?

The top searched job categories for Full Time Chat Desk jobs are:

Full Time Chat Desk jobs near you
Infographic showing various Full Time Chat Desk job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Service Desk Specialist I

Georgia Institute of Technology

Atlanta, GA • On-site

Full-time

Re-posted 15 days ago

Georgia Tech rating

7.5

Company rating: 7.5 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

312th of 618 rated colleges and universities

Job description

About Us
The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Job Summary
The USG Service Desk Specialist I is a non-exempt, full-time position within the USG Shared Services Center, located in Sandersville, GA, supporting 25 University System of Georgia institutions and the Board of Regents. Reporting to the USG Service Desk Supervisor, this role is responsible for delivering high-quality customer support across a range of areas, including human capital management systems (such as payroll, benefits, and HR), policy and procedural guidance for employees and retirees, and application assistance for prospective USG employees. Additionally, the Specialist I ensures exceptional service for USG's enterprise products, technologies, and services.
Responsibilities
  • Serves as frontline support and issue resolution for all active and former USG employees, institutional practitioners, applicants, USG products, technologies and services.
  • Supports the centralized payroll processing workflow by maintaining a smooth support structure, promptly addressing and resolving issues as appropriate, and escalating complex matters to the internal Centralized Payroll Processing team when necessary.
  • Researches, troubleshoots, and analyzes incoming requests/inquiries, ensuring all necessary information is documented in the case management system, striving to resolve at the Tier 1 level, exhausting all resources including, USG Policies and Procedures, Knowledgebase, Institution Specific Guidelines. If escalation is required, partners with Subject Matter Experts, institutional practitioners, third-party vendors, and/or Service Desk to reach a resolution in a timely manner.
  • Professionally handles personal, confidential, and sensitive information by abiding by all USG Policies and Procedures, including Customer Verification to ensure the protection of all USG employees, retirees, and applicants. Also, responsible for identifying, reporting and the redaction of any information deemed sensitive within the case management system.
  • Multi-tasks through various databases/applications in order to troubleshoot the customer's issue or inquiry in a timely manner.
  • Research and triages incoming issues determining the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem or iTask).
  • Provides recommendations to Service Desk management and/or SSC team members promoting continuous process improvement.
  • Responsible for monitoring software interfaces that indicate the status of key Enterprise production services and products.
  • Provides proactive/reactive communications and diagnostic information related to networks, services, servers, urgent/production down, and/or business interruption events.
  • Works closely in collaboration with third party vendors communicating information regarding service interruptions and/or outages to USG end-users.
  • Recognizes and promptly escalates issues deemed urgent or critical in adherence to USG Service Level Guidelines.
  • Logs, tracks, updates, and resolves network abuse incidences.
  • Identifies trends and/or challenges and provides recommendations to Service Desk Management and other supported areas promoting continuous process improvement.
  • Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery.
  • Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
  • Cross-trains with other departments in order to understand and resolve complex requests and serve as back-up support as needed or during non-peak times.
  • Manages pre-business day checks to ensure all systems, sub-systems, applications, and servers are fully operational.

In addition to the above, other duties may be assigned outside of the scope of this description.
Required Qualifications
  • Associate's Degree with an accredited institution
  • 1 year experience in a Service Desk environment
  • 2 or more years of Customer Service experience
  • Or any equivalent combination of education, experience and training which provides the necessary knowledge and skills.

Knowledge, Skills, & Abilities
  • Knowledgeable of Standard MS Office tools (Outlook, Word, Excel, PowerPoint, Visio, Teams), electronic calendar, Internet browsers, and Windows desktop and its standard suite of tools and programs (base install)
  • General knowledge of computer networking principles, diagnostic tools, and client/server technology in a multi-tiered, layered technical/functional environment
  • Strong oral and written communication skills with particular emphasis in the correct use of grammar and spelling
  • Ability to effectively and patiently communicate complex information in a logical and organized manner
  • Strong interpersonal and collaborative skills, who works well both cross-functionally and independently
  • Ability to effectively work in a fast-paced environment, prioritize, manage time and follow-through on tasks to ensure satisfactory completion
  • Possess strong customer service skills including the ability to maintain a calm and patient demeanor when communicating with customers
  • Proficient and extremely comfortable in navigating within various applications including email, case management system, human capital management systems and other Microsoft office applications to effectively provide solutions to customers
  • Ability to effectively manage an increased workload during times of high call volume and/or peak seasons
  • Technical skills with efficiency in adapting to new systems, services, and/or applications with ease
  • Analytical thinker, who possesses the ability to troubleshoot technical and functional issues , adopt a systematic approach towards identifying and then resolving the problem at hand .

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this organization, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.
For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Other Information
  • Day and overnight travel from headquarters may be required
  • Must have a valid GA Driver's License
  • Light physical exertion may be required
  • Ability to work productively in a virtual environment and cubicle/open space environment utilizing call center and case management technologies, with moderate-to-occasional escalated noise levels.

What Georgia Tech employees say

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About Georgia Tech

Sourced by ZipRecruiter

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with great economic and cultural strengths. The Institute is a member of the University System of Georgia, the Georgia Research Alliance, and the Association of American Universities. Georgia Tech prides itself on its technology resources, collaborations, high-quality student body, and its commitment to diversity, equity, and inclusion.

Industry

Education and colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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