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Full Time Chat Desk Jobs (NOW HIRING)

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · On-site

... Full-time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec At ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat, self ...

Solaris Health Holdings LLC

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

Job Type Full-time Description GENERAL SUMMARY The Help Desk Technician will serve as the first ... Respond to end-user phone, email, or chat requests for support. The Technician will perform remote ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

... chat, and personal visits to the Service Desk. Interface directly with supported end-users to ... This position requires full-time on-site support. Required Experience * Requires a high school ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

... chat, and personal visits to the Service Desk. Interface directly with supported end-users to ... This position requires full-time on-site support. Required Experience * Requires a high school ...

UPLIFT Desk

Accounts Payable Clerk

Austin, TX

$25/hr

Position Summary At UPLIFT Desk, we're not just building ergonomic workstations--we're shaping how ... Experience with Google Mail, Google Chat, Google Meet, Google Docs / Sheets * Ability to multi-task ...

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University of Memphis

IT Service Desk Agent

Memphis, TN

$16.50 - $21.25/hr

... chat, walk-in support, and the IT service management system. The Service Desk Agent delivers timely ... 000 full-time faculty members. The University offers bachelor's degrees in more than 230 areas of ...

SBR Management LLC

Front Desk Associate

Amarillo, TX · On-site

$16.50/hr

Job Type Full-time Description About Roberts Resorts & Communities This company operates nationally ... Provide assistance and respond to queries via online chat to enhance customer experience * Report ...

UPLIFT Desk

Accounts Receivable Clerk

Austin, TX

$25/hr

Position Summary At UPLIFT Desk, we're not just building ergonomic workstations--we're shaping how ... Experience with Google Mail, Google Chat, Google Meet, Google Docs / Sheets * Ability to multi-task ...

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Full Time Chat Desk information

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How much do full time chat desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time chat desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a full time chat desk?

A Full Time Chat Desk job involves providing customer support and assistance to clients or customers via online chat platforms. Employees in this role typically handle inquiries, troubleshoot issues, and offer information about products or services in real-time. Chat desk agents are expected to respond promptly and professionally, ensuring customer satisfaction. This position usually requires strong communication skills, computer proficiency, and the ability to multitask efficiently during multiple chat sessions.

What are the key skills and qualifications needed to thrive as a full time chat desk representative?

To thrive as a Full Time Chat Desk representative, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service chat platforms, CRM systems, and ticketing software is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help set top performers apart. These skills and qualities are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced digital environment.

What are some common challenges faced by full time chat desk agents, and how can they be managed effectively?

Full Time Chat Desk agents often handle multiple customer conversations simultaneously, which can be challenging when prioritizing urgent requests and maintaining accuracy. Managing a high volume of chats requires strong multitasking skills and familiarity with the company's knowledge base to provide quick, accurate responses. Effective organization, regular breaks to prevent burnout, and ongoing training are key strategies for overcoming these challenges. Team collaboration and support from supervisors also play a crucial role in ensuring agents feel equipped to handle difficult or complex inquiries.

What is the difference between Full Time Chat Desk vs Customer Service Representative?

AspectFull Time Chat DeskCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformOffice or remote, phone and in-person interactions
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking, various industries
Common Search IntentOnline chat support rolesCustomer support and service jobs

Full Time Chat Desk roles focus on online chat support, requiring digital communication skills, while Customer Service Representatives handle phone and in-person interactions. Both roles involve assisting customers but differ mainly in communication channels and work environment.

How do you become a full time chat desk agent?

To become a full-time chat desk agent, candidates typically need strong communication skills, basic computer literacy, and experience with live chat or customer service platforms. Many employers require a high school diploma or equivalent and may prefer prior customer support experience or familiarity with tools like Zendesk or LiveChat. Full-time roles often involve working scheduled shifts, including evenings or weekends.
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Cities with the most Full Time Chat Desk job openings:

What are the most commonly searched types of Chat Desk jobs?

The most popular types of Chat Desk jobs are:

What states have the most Full Time Chat Desk jobs?

States with the most job openings for Full Time Chat Desk jobs include:

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Full Time Chat Desk jobs near you
Infographic showing various Full Time Chat Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Help Desk Specialist I

NuAxis Innovations LLC

Washington, DC • On-site

Full-time

Re-posted 10 days ago

Key responsibilities

  • Provide Tier I customer support by troubleshooting, triaging, and resolving IT service requests via phone, chat, fax, or email.

  • Log all customer interactions and manage service tickets using the standard ITSM ticket system, ensuring timely resolution in accordance with SLAs.

  • Escalate unresolved or complex issues to higher support levels and document service-related issues and resolutions for the knowledge base.

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position.
Job Summary:
The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under supervision. The Tier I team serves as primary IT Customer Support interface between WMATA IT departments and all WMATA end users.
Essential Functions:
  • Tier I customer activities include but are not limited to:
  • Provide 24x7x365 coverage for all Tier I customer-related issues.
  • Intercept and initiate resolution of IT customer service requests via telephone, chat, fax, or e-mail.
  • Log service tickets for every customer interaction regardless of the mode of communication (email, phone, fax, or chat).
  • Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  • Escalating issues reported by WMATA's VIPs
  • Report critical issues, which fall under WMAT A's critical incident criteria to the designated incident management team. Non-Disclosure Agreement (NOA) required to release this criterion.
  • Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  • Escalate to other support entities when an issue requires a higher level of technical skills.
  • Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  • Document service-related issues and proposed resolutions for inclusion in the ITCS knowledgebase.
  • Perform administration services such as creation, access modification, and deletion of end-user accounts. Manage incidents, Problems, and Service Requests. Use the standard ITSM ticket system (for example CA Service Delivery) for handling tickets.
  • Ticket Creation and Handling, Support-Incident Management, Initial Telephone Call Handling, Initial Email Handling, Initial Fax Handling, Critical Events Handling, Ticket Updates, Ticket Closure, Incident Handling and Management, Problem Handling and Management, Request Fulfillment (Service Request) Management, Ticket Ownership, User Notification, Remote Desktop Management, Application Support, Assistive Technology User Support

Requirements:
  • Must have (or be willing to obtain as a condition of employment):
  • Current Microsoft Certified exam qualifying you as a Microsoft Office Specialist (MOS) for Office 2007, 2010 or later.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE

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