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Full Time Chat Desk Jobs (NOW HIRING)

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

This is a full-time on-site position in Denver, Colorado JOB RESPONSIBILITIES Service Desk (Tier 1) ... Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

Sharp Solutions Inc

Service Desk L1

Denver, CO · On-site

$20.50 - $28/hr

This is a full-time on-site position in Denver, Colorado JOB RESPONSIBILITIES Service Desk (Tier 1) ... Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Provide Tier 1 technical support via phone, email, chat, and in person * Troubleshoot hardware ... Collaborative team environment with opportunities for career growth Schedule: * Full-time * Monday ...

Gold's Gym

Opening Front Desk Associate

OR · On-site

$17.13/hr

Gold's Gym PNW Position Type: Part-Time or Full-Time About: Gold's Gym PNW is seeking a dynamic ... Excellent customer service and communication skills are key - you'll chat with both members and the ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

... chat, and personal visits to the Service Desk. Interface directly with supported end-users to ... This position requires full-time on-site support.

Garten

Solutions Desk Associate

Burlingame, CA

$21 - $28.25/hr

Use live chat and email to interface with Oh My Green team members in the field and client office ... Occasional wellness events Employment Type: Full-Time

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Full Time Chat Desk information

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How much do full time chat desk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for full time chat desk in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What is a full time chat desk?

A Full Time Chat Desk job involves providing customer support and assistance to clients or customers via online chat platforms. Employees in this role typically handle inquiries, troubleshoot issues, and offer information about products or services in real-time. Chat desk agents are expected to respond promptly and professionally, ensuring customer satisfaction. This position usually requires strong communication skills, computer proficiency, and the ability to multitask efficiently during multiple chat sessions.

What are the key skills and qualifications needed to thrive as a full time chat desk representative?

To thrive as a Full Time Chat Desk representative, you need strong written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service chat platforms, CRM systems, and ticketing software is typically required. Exceptional problem-solving abilities, patience, and the ability to multitask help set top performers apart. These skills and qualities are crucial for delivering efficient, high-quality support and ensuring customer satisfaction in a fast-paced digital environment.

What are some common challenges faced by full time chat desk agents, and how can they be managed effectively?

Full Time Chat Desk agents often handle multiple customer conversations simultaneously, which can be challenging when prioritizing urgent requests and maintaining accuracy. Managing a high volume of chats requires strong multitasking skills and familiarity with the company's knowledge base to provide quick, accurate responses. Effective organization, regular breaks to prevent burnout, and ongoing training are key strategies for overcoming these challenges. Team collaboration and support from supervisors also play a crucial role in ensuring agents feel equipped to handle difficult or complex inquiries.

What is the difference between Full Time Chat Desk vs Customer Service Representative?

AspectFull Time Chat DeskCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based, online chat platformOffice or remote, phone and in-person interactions
Industry UsageTech, e-commerce, service sectorsRetail, telecom, banking, various industries
Common Search IntentOnline chat support rolesCustomer support and service jobs

Full Time Chat Desk roles focus on online chat support, requiring digital communication skills, while Customer Service Representatives handle phone and in-person interactions. Both roles involve assisting customers but differ mainly in communication channels and work environment.

How do you become a full time chat desk agent?

To become a full-time chat desk agent, candidates typically need strong communication skills, basic computer literacy, and experience with live chat or customer service platforms. Many employers require a high school diploma or equivalent and may prefer prior customer support experience or familiarity with tools like Zendesk or LiveChat. Full-time roles often involve working scheduled shifts, including evenings or weekends.
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What are the most commonly searched types of Chat Desk jobs?

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What states have the most Full Time Chat Desk jobs?

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Full Time Chat Desk jobs near you
Infographic showing various Full Time Chat Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Service Desk L1

Sharp Solutions Inc

Denver, CO • On-site

$20.50 - $28/hr

Full-time

Re-posted 6 days ago

Job description


Sharp Solutions, Inc has an immediate need for a Tier I Technician -Level 1 for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team. This is a full-time on-site position in Denver, Colorado
JOB RESPONSIBILITIES
Service Desk (Tier 1) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology Infrastructure Library (ITIL), Knowledge-Centered Support (KCS), HDI (http://www.thinkhdi.com/), best practices and established procedures and processes. Every customer contact will either generate a new Service Request or will be documented in an existing Service Request. Service Requests may be received via telephone, email, web submission, or IM/Chat as appropriate.
Routine Duties/Job Requirements:

  • Create service requests and accurately categorize and prioritize them based on the defined rating scale.
  • Manage service request queues for all support teams.
  • Track calls and service requests, ensuring phone calls are answered within 30 seconds at least 90% of the time.
  • Troubleshoot incidents and problems efficiently.
  • Communicate effectively with strong customer service skills.
  • Place and track trouble calls with external service providers as needed.
  • Create, modify, and deactivate user accounts.
  • Identify, document, and maintain problem resolutions.
  • Follow Knowledge-Centered Support (KCS) methodology.
  • Adhere to Total Contact Ownership principles.
  • Develop and maintain operational and knowledge management documentation within the Service Desk Tier 1 system.
  • Respond to all assigned calls and messages based on urgency and time received.
  • Close assigned tickets within defined timelines and follow up with customers to ensure complete satisfaction.


Qualifications
1 year of help desk support experience
Experiences must include working with Microsoft Windows 7/10, Apple/iOS and Android devices, Experience using O365 Mail, Calendar and OneDrive
Strong written and oral communication skills and ability to talk to anyone across an organization.
Analytical skills and be a creative self-starter with the ability to work both independently and as a team player


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

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