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Client Support Jobs (NOW HIRING)

Client Support Position Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and ...

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The Client Support position is important to Isaiah House because it helps maintain a safe, structured, and supportive environment for clients during treatment. This role supports daily program ...

The Client Support position is important to Isaiah House because it helps maintain a safe, structured, and supportive environment for clients during treatment. This role supports daily program ...

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Why Our Client Support Providers Matter As a Client Support Provider, you will work directly with both youth and adults who are experiencing mental health or behavioral health challenges that impact ...

We seek a Manager, Client Support who shares our commitment to excellence. You'll play a key part in delivering flawless service with innovative SaaS treasury and risk management solutions. You will ...

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

Why Our Client Support Providers Matter As a Client Support Provider, you will work directly with both youth and adults who are experiencing mental health or behavioral health challenges that impact ...

Client Support Rep

Orlando, FL · On-site

$15.50 - $20.25/hr

The Client Support Representative will answer a high volume of calls from our clients. ESSENTIAL DUTIES & RESPONSIBILITIES Customer Interaction * Respond promptly and professionally to inbound calls ...

Client Support Rep

Orlando, FL · Remote

$15.50 - $20.25/hr

JOB SUMMARY The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The ...

SHAZAM is looking for a Client Support Representative to join our client support team. In this role, you will answer calls from clients and resolve issues in a timely and efficient manner. What you ...

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Client Support information

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How much do client support jobs pay per hour?

As of May 29, 2026, the average hourly pay for client support in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

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Isaiah House rating

5.4

Company rating: 5.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz


Job description

Client Support Position

Isaiah House is a faith-based and Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, and standards of conduct. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, national origin, sex, disability, or any other status protected by applicable law.

The Client Support position is important to Isaiah House because it helps maintain a safe, structured, and supportive environment for clients during treatment. This role supports daily program operations by helping clients follow schedules, meet expectations, and remain connected to services. Their presence, communication, and follow-through help protect client safety, support staff teamwork, and improve the overall client experience.

Employees receive benefits that include:

  • Medical, dental, and vision insurance
  • Basic life insurance
  • 401(k) Option
  • Paid holidays
  • PTO after 90 Days

Additional Information:

  • Schedule: Full-time, Monday - Thursday 12:00pm - 10:30pm
  • Work Environment: On-site
  • Travel Requirements: Rarely, if any.

Physical Requirements:

  • Ability to perform the essential functions of the position with or without reasonable accommodation
  • Ability to stand, walk, sit, and move throughout the facility for extended periods.
  • Ability to monitor client activity and respond quickly to safety concerns or emergencies.
  • Ability to drive clients to appointments, intakes, discharges, or safe locations as needed.
  • Ability to assist with daily client routines, facility checks, and shift-related tasks.
  • Ability to occasionally lift, carry, push, or up to 50lbs and supplies.

Key Job Responsibilities:

  • Maintain structure and routine by guiding clients through their daily schedule.
  • Monitor client location, behavior, and safety to ensure program guidelines are followed.
  • Work closely with Programs and Medical staff to support client care and facility operations.
  • Transport clients to and from appointments, intakes, discharges, or safe locations when needed.
  • Keep paperwork, logs, and shift-related documentation accurate and up to date.

Requirements

Required Qualifications:

  • High school diploma or equivalent preferred.
  • Valid Kentucky driver's license required.
  • Good verbal and written communication skills.
  • Conflict management skills.
  • Working knowledge of substance use disorder treatment preferred.
  • Ability to follow company policies, procedures, and program guidelines.
  • Ability to work independently and as part of a team in a client-focused environment.

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