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Client Support Jobs in New York (NOW HIRING)

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Versana

Client Support Manager

New York, NY · On-site

$160K - $180K/yr

About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...

Third Bridge

Client Support Engineer

New York, NY · On-site

As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...

Third Bridge

Client Support Engineer

New York, NY

As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...

Arch.co

Client Support Specialist

New York, NY · On-site

$95K - $110K/yr

Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Thrive

Client Support Engineer

New York, NY · On-site

$80K - $105K/yr

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Rhythm

Client Support Specialist

Brooklyn, NY · On-site

$18 - $20/hr

As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...

Arch

Client Support Specialist

New York, NY · On-site

$95K - $110K/yr

Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$18.50 - $25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Thrive

Client Support Engineer

New York, NY · On-site

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Rhythm

Client Support Specialist

Brooklyn, NY · On-site

$18 - $20/hr

As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...

ADP

Client Support Specialist

Parsippany, NJ

$18 - $24.50/hr

ADP is hiring a Client Support Specialist . * Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? * Do you want to join a company withaward ...

Empeon

Client Support Specialist

Montebello, NY

$60K - $70K/yr

Previous experience in Customer Success, Technical Support, Sales or other client relations fields * Previous experience working for a payroll service provider or as an organization's Payroll Manager ...

Empeon

Client Support Specialist

Montebello, NY · On-site +1

$60K - $70K/yr

Previous experience in Customer Success, Technical Support, Sales or other client relations fields * Previous experience working for a payroll service provider or as an organization's Payroll Manager ...

Payarc LLC

Client Support Specialist

Greenwich, CT

$20.25 - $27.25/hr

Develop a strong understanding of company processes and departmental functions to effectively support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to work ...

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All JobsClient Support JobsClient Support Jobs in New York

Client Support information

See New York salary details

$12

$20

$27

How much do client support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for client support in New York is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.88 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in New York? For Client Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in New York look for? The top searched job categories for Client Support jobs in New York are:
Client Support jobs near you
Infographic showing various Client Support job openings in New York as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,486 per year, or $20.4 per hour.

Client Support Manager

Versana

New York, NY • On-site

$160K - $180K/yr

Full-time

Re-posted 12 days ago

Job description

About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks' data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions-bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market's most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3-7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
$160,000 - $180,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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