Client Support Manager
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Quick apply
Client Support Manager
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
New York, NY · On-site
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
New York, NY · On-site
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
Client Support Manager
$160K - $180K/yr
About You We are looking for an experienced Client Support Manager who is eager to make a meaningful impact. This role balances people leadership with hands-on ownership of inbound requests and ...
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
As a Customer Support Specialist, you will bring a hybrid profile combining strong client-facing and programme management skills with enough technical capability to navigate complex product ...
Client Support Specialist
Ramsey, NJ · On-site
$18 - $24.25/hr
Client Support Specialist At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so ...
Client Support Specialist
Ramsey, NJ · On-site
$18 - $24.25/hr
Client Support Specialist At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so ...
Client Support Specialist
Flushing, NY · On-site
$800 - $1.2K/wk
Client Support Specialist - Easy Connect - New York This is a full-time, on-site opportunity with average weekly earnings ranging from $800 to $1,200. We are currently looking for an enthusiastic and ...
New
Client Support Specialist
Flushing, NY · On-site
$800 - $1.2K/wk
Client Support Specialist - Easy Connect - New York This is a full-time, on-site opportunity with average weekly earnings ranging from $800 to $1,200. We are currently looking for an enthusiastic and ...
New
Client Support Specialist
Ramsey, NJ · On-site
$18 - $24.25/hr
About the Role We're looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team's relationships. While the Client Success Manager (CSM) owns ...
Client Support Specialist
Ramsey, NJ · On-site
$18 - $24.25/hr
About the Role We're looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team's relationships. While the Client Success Manager (CSM) owns ...
Client Support Specialist
Ramsey, NJ · On-site
$42K - $50K/yr
About the Role We're looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team's relationships. While the Client Success Manager (CSM) owns ...
Client Support Specialist
Ramsey, NJ · On-site
$42K - $50K/yr
About the Role We're looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team's relationships. While the Client Success Manager (CSM) owns ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Quick apply
Client Support Specialist
New York, NY · On-site
$95K - $110K/yr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Client Support Engineer
New York, NY · On-site
$80K - $105K/yr
The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...
Client Support Engineer
New York, NY · On-site
$80K - $105K/yr
The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Quick apply
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
Manhattan, NY · On-site
$19.75 - $26.75/hr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Client Support Specialist
Manhattan, NY · On-site
$19.75 - $26.75/hr
Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...
Client Support Specialist
Morristown, NJ · On-site
$19 - $24/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Client Support Specialist
Morristown, NJ · On-site
$19 - $24/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Client Support Specialist
Morristown, NJ · On-site
$18.50 - $25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Client Support Specialist
Morristown, NJ · On-site
$18.50 - $25/hr
Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
Brooklyn, NY · On-site
$18 - $20/hr
As a Client Support Specialist at Rhythm, you will play a critical role in managing client interactions and supporting our remote patient monitoring services. You will primarily work within client ...
Client Support Specialist
Parsippany, NJ · On-site
$18 - $24.50/hr
Client Support Specialist ADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a ...
Client Support Specialist
Parsippany, NJ · On-site
$18 - $24.50/hr
Client Support Specialist ADP is hiring a Client Support Specialist. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a ...
Remote Client Support Representative - Travel
Manhattan, NY · Remote
$18.25 - $24/hr
We are seeking a Remote Client Support Representative - Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers ...
Remote Client Support Representative - Travel
Manhattan, NY · Remote
$18.25 - $24/hr
We are seeking a Remote Client Support Representative - Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers ...
Client Support Specialist
Montebello, NY · On-site
$60K - $70K/yr
Previous experience in Customer Success, Technical Support, Sales or other client relations fields * Previous experience working for a payroll service provider or as an organization's Payroll Manager ...
Quick apply
Client Support Specialist
Montebello, NY · On-site
$60K - $70K/yr
Previous experience in Customer Success, Technical Support, Sales or other client relations fields * Previous experience working for a payroll service provider or as an organization's Payroll Manager ...
Client Support Specialist
Greenwich, CT · On-site
$70K/yr
Develop a strong understanding of company processes and departmental functions to effectively support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to work ...
Client Support Specialist
Greenwich, CT · On-site
$70K/yr
Develop a strong understanding of company processes and departmental functions to effectively support client needs. * Demonstrate initiative, strong problem-solving skills, and the ability to work ...
Client Support information
See New York salary details
$12.36 - $13.72
2% of jobs
$13.72 - $15.09
4% of jobs
$15.09 - $16.45
10% of jobs
$17.50 is the 25th percentile. Wages below this are outliers.
$16.45 - $17.81
12% of jobs
$17.81 - $19.17
13% of jobs
The median wage is $20.29 / hr.
$19.17 - $20.54
12% of jobs
$20.54 - $21.90
16% of jobs
$22.64 is the 75th percentile. Wages above this are outliers.
$21.90 - $23.26
13% of jobs
$23.26 - $24.63
11% of jobs
$24.63 - $25.99
5% of jobs
$25.99 - $27.35
3% of jobs
$12
$20
$27
How much do client support jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for client support in New York is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.88 per hour, depending on experience, location, and employer.
What skills and qualifications are needed for client support?
To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.
What is a client support?
A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.
How does a client support role typically interact with other departments within an organization?
Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.
What is the difference between Client Support vs Customer Service Representative?
| Aspect | Client Support | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical knowledge may be preferred | High school diploma or equivalent; strong communication skills |
| Work Environment | Technical support centers, online chat, email, phone | Call centers, retail, online support channels |
| Employer & Industry Usage | Tech companies, software providers, B2B services | Retail, telecom, hospitality, general consumer services |
Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.
What are popular job titles related to Client Support jobs in New York? For Client Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in New York look for? The top searched job categories for Client Support jobs in New York are:
Job description
About Us
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3–7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Versana is an industry-backed fintech on a mission to improve the syndicated loan market. By digitally
capturing agent banks’ data in real time, Versana provides unprecedented transparency into loan- level details and portfolio positions—bringing efficiency and speed to the entire market. Through our platform, participants can be confident they are accessing the market’s most credible source of deal information.
About You
We are looking for an experienced Client Support Manager who is eager to make a meaningful impact.
This role balances people leadership with hands-on ownership of inbound requests and escalations. You will lead the day-to-day customer support function, including monitoring and triaging tickets, resolving client issues within agreed service levels, establishing best practices, tracking and reporting support metrics, and continuously improving the tools and processes that power the team.
Key Responsibilities
• Build, manage, and mentor the client support team, fostering a culture of excellence and accountability
• Define and maintain processes for responding to client requests; coordinate with internal and
external teams to drive timely resolution
• Serve as the primary escalation point for complex client issues; remove blockers and support the
team through resolution
• Configure and optimize support tools and systems to ensure efficient team operations
• Proactively monitor the production platform and support queue; analyze support metrics to
identify trends and implement improvements
• Develop and deliver regular reporting and insights for the management team
• Set team goals and coach the team to meet or exceed service-level targets (response time,
resolution time, and quality)
• Own and enforce support standards, including response and resolution SLAs and escalation
procedures
• Triage, categorize, and prioritize client issues to ensure timely routing and resolution
• Partner closely with Versana Product and Technical teams to resolve client issues and drive
product and process improvements
Must Haves
• 3–7 years of experience leading and scaling a customer/client support team
• Experience with ticketing systems, workflows, and SLA-driven support operations
• Knowledge of financial products and markets, or experience in a fintech environment
• Experience supporting a SaaS product in a technical support environment; comfortable with
technical terminology and troubleshooting
• Comfortable working in a fast-paced startup environment with changing priorities
• Hands-on leader who can balance team management with direct client support work
• Ability to manage multiple priorities and partner effectively with cross-functional stakeholders
• Excellent interpersonal skills and active listening
• Strong verbal and written communication skills
• Client focus and empathy
• Independent self-starter who can execute with minimal supervision
• Proficiency in Microsoft Office Suite
Nice to Haves
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
• Understanding of relational databases and experience with SQL queries
• Experience with Zoho, Zendesk, or similar ticketing systems
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Versana
Sourced by ZipRecruiter
Industry
Library and information services
Company size
1 - 10 Employees
Headquarters location
New York, NY, US
Year founded
2021