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Client Support Jobs in New York (NOW HIRING)

Versana

Client Support Engineer

New York, NY · On-site

$70K - $110K/yr

The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting ...

Versana

Client Support Engineer

New York, NY

The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting ...

Versana

Client Support Engineer

New York, NY · On-site

$70K - $110K/yr

The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting ...

AppWork

Client Support Specialist

Ramsey, NJ · On-site

$18 - $24.25/hr

Client Support Specialist At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so ...

Family Centers

Client Support Specialist

Stamford, CT · On-site

$19.25 - $25.75/hr

Client Support Specialist Family Centers School-Based Health Centers (SBHC) are located in nine public schools in Stamford and Greenwich and operate much like a small doctor's or therapist's office.

Arch.co

Client Support Specialist

New York, NY · On-site

$95K - $110K/yr

Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Arch

Client Support Specialist

New York, NY · On-site

$19.75 - $26.50/hr

Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Assurant, Inc.

Client Support Specialist

Manhattan, NY · On-site +1

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact with Assurant's customers, high-profile client representatives, and service partners to reduce and resolve delays in service. This role is ...

ARCH COMPANY

Client Support Specialist

Manhattan, NY · On-site

$19.75 - $26.75/hr

Client Support Specialist As a Client Support Specialist , you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client ...

Thrive

Client Support Engineer

Manhattan, NY · On-site

$80K - $105K/yr

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Thrive

Client Support Engineer

Manhattan, NY · On-site

$80K - $105K/yr

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

Assurant, Inc.

Client Support Specialist

Manhattan, NY · On-site +1

$19.08 - $30.53/hr

The Client Support Specialist will provide direct contact to Assurant's customers, high-profile client representatives, and service partners to reduce and resolve service delays. This role is ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$18.50 - $25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

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All JobsClient Support JobsClient Support Jobs in New York

Client Support information

See New York salary details

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$27

How much do client support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client support in New York is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.88 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in New York?

For Client Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in New York look for?

The top searched job categories for Client Support jobs in New York are:

Client Support jobs near you
Infographic showing various Client Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,486 per year, or $20.4 per hour.

Client Support Engineer

Versana

New York, NY • On-site

$70K - $110K/yr

Full-time

Posted 13 days ago

Job description

About Us:
Versana is an industry-backed data and technology company on a mission to transform the syndicated loan market. By digitally capturing agent banks' data on a real-time basis, Versana provides unprecedented transparency into loan level details and portfolio positions, bringing efficiency and velocity to the entire market. Through our centralized platform, participants can rest assured they are accessing the loan market's most credible source of deal information. With the support of our investors, Versana is fast becoming the technology of choice to usher in the modernization of the syndicated loan market.
About You:
Versana is looking for an independent, results-driven problem solver who loves working with clients. The Client Support Engineer will play an important role in our client engagement process as the main point of contact for issue resolution. You will represent the company while directly interacting with our top-tier clients and relaying their feedback to our product and technology teams to drive our development efforts. You are a team player who thinks outside the box and commits to solid processes, from monitoring production issues to delivering a best-in-class client experience.
Key Responsibilities
  • Maintain subject matter expertise in syndicated loans and our platform.
  • Troubleshoot complex issues that span multiple technologies.
  • Own and manage client issues throughout its support lifecycle.
  • Collaborate with internal teams to resolve client issues.
  • Synthesize client feedback and clearly communicate to internal teams.
  • Proactively monitor production platform to identify and manage potential platform issues.

Must Have:
  • 2-5 years of hands-on technical client support with a track record of exemplary customer service.
  • Knowledge of financial products or experience in a fintech company.
  • Knowledge of relational databases, ability to write basic SQL queries.
  • Understanding of SDLC.
  • Knowledge of Object-oriented programming.
  • Familiarity with Restful APIs.
  • Experience with ticketing systems and support workflows.
  • Willingness, flexibility and commitment required to thrive in a startup environment.
  • Ability to work effectively in a team setting and be a hands-on team member.
  • Strong multi-tasking skills to manage cross-functional responsibilities.
  • Strong verbal and written communication.

Nice to Have:
  • Experience with syndicated loans.
  • Knowledge of Loan IQ.
  • Knowledge of Institutional Lending.
  • Exposure to capital markets.

$70,000 - $110,000 a year
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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