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Client Support Jobs in New York (NOW HIRING)

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Client Support information

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How much do client support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for client support in New York is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.88 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in New York?

For Client Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in New York look for?

The top searched job categories for Client Support jobs in New York are:

Client Support jobs near you
Infographic showing various Client Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,486 per year, or $20.4 per hour.

Client Support Associate

Safavieh Inc.

Port Washington, NY • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Safavieh rating

5.7

Company rating: 5.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

48th of 63 rated furniture retailers

Job description

Description

We're looking for a reliable, organized, and customer-focused Delivery Coordinator & Customer Service Representative to help ensure smooth daily operations and exceptional customer experiences.

Responsibilities

  • Coordinate and schedule deliveries efficiently.
  • Communicate with drivers, customers, and internal staff.
  • Answer customer inquiries via phone, email, and text.
  • Track deliveries and resolve scheduling issues.
  • Process orders and maintain accurate records.
  • Handle customer concerns professionally and promptly.
  • Assist with delivery , tracking of online orders . 

Qualifications

  • Excellent communication and customer service skills.
  • Strong organizational and multitasking abilities.
  • Proficient with computers and Microsoft Office and Google Workspace.
  • Ability to work in a fast-paced environment.
  • Previous customer service, dispatch, or logistics experience is preferred but not required.

Compensation

  • $25.00-$28.00/hour 

  • Benefits – 401k (with 2% match), medical, vision, dental, paid holidays, vacation, and sick time

  • Company shuttle service available from the Port Washington LIRR station

  • Employee discount

  • Casual dress code, free parking, corporate discounts, and bagels every other morning 

What Safavieh employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Safavieh logo

About Safavieh

Sourced by ZipRecruiter

In the past thirty years Safavieh has come a long way from an artisan family business to a high tech corporation with very sophisticated operations in terms of manufacturing and distribution. We’ve grown from one showroom on Madison Avenue to become an international player with two million square feet of warehouse space and our own manufacturing facilities on three continents. We now drop-ship thousands of packages daily to end use customers on behalf of our retailers in all 50 states, plus Canada, South America, Europe and Asia. Within the home furnishings industry, Safavieh is most successful in combining the best of high tech and high touch. We’ve always been considered the authority on fine quality, craftsmanship and style. We’ve kept that focus as we grew our logistics and warehousing capabilities, leading to strong partnerships with the largest retailers in the country. We serve every channel of distribution, from big box stores to multi unit chains to designer showrooms with the right products and price points to build their businesses.

Industry

Furniture and home furnishings stores

Company size

501 - 1,000 Employees

Headquarters location

Port Washington, NY, US

Year founded

1914

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