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Client Support Jobs in Dallas, TX (NOW HIRING)

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Onbe

Client Support Manager

Plano, TX · On-site

The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain ...

Onbe

Client Support Specialist

Plano, TX · On-site

$17.25 - $23.25/hr

The Client Support Specialist (CSS) collaborates with the Client Support Management team to ensure the success of our client programs! The Specialist role works closely with Client Support Managers ...

Alphabe Insight Inc

Client Support Associate

Dallas, TX · On-site

$17.25 - $23.75/hr

Elevare Branding is seeking a Client Support Associate to join our team in Dallas, TX. This role is ideal for individuals who are highly organized, client-focused, and motivated to contribute to a ...

Zelis

Client Support Specialist

Plano, TX

$17.25 - $23.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

Job Overview We are seeking a detail-oriented and customer-focused Client Support Specialist to join our growing remote team. In this role, you will assist clients by providing exceptional support ...

Simplicity Group Holdings

Be Seen First

Client Support Specialist (Plano, TX or Clearwater, FL)

Plano, TX · On-site

$60K - $70K/yr

Client Support Operations Lead Department: Leveraged Life Solutions Location: 5850 Granite Pkwy, Plano, TX 75024 OR 1499 Gulf to Bay Blvd, Clearwater FL 33755 Classification: Full-time; Exempt ...

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All JobsClient Support JobsClient Support Jobs in Dallas, TX

Client Support information

See Dallas, TX salary details

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How much do client support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for client support in Dallas, TX is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Dallas, TX? For Client Support jobs in Dallas, TX, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Dallas, TX look for? The top searched job categories for Client Support jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Client Support jobs? Cities near Dallas, TX with the most Client Support job openings:
Client Support jobs near you
Infographic showing various Client Support job openings in Dallas, TX as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $38,416 per year, or $18.5 per hour.
Client Support Manager

Client Support Manager

Onbe

Plano, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Summary: The Client Support Manager (CSM) is responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients. To be successful, the CSM will gain an intimate understanding of their clients' programs, competitive landscape, and business goals. The CSM will have a positive relationship with client contacts and decision-makers. The CSM must balance being an advocate for the client and Onbe. A successful CSM understands Onbe's strategic direction and effectively identifies new opportunities within existing clients, and knows when and how to collaborate with Sales.

This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas. Occasional travel may be required as part of this role.

Responsibilities:

  • Serves as subject matter expert on the account to defend revenue and support the growth of the existing account
  • Review key reports and metrics related to the program, analyze the data, and discern any issues or opportunities.
  • Participates in the annual client budgeting exercise and reviews numbers monthly for variances to actual analysis.
  • Conducts effective routine conversations and presentations for clients.
  • Engage in the Implementation process as needed- attend kick off builds, create the Journey Map, stay abreast of the project health, and attend the go-live call.
  • Responsible for ensuring first-order health for new clients and/or programs.
  • Works closely with the Client Success Specialist and Client Service to ensure that tasks that are done to support the client's health are done timely and accurately (i.e., order processing, payments, service inquiries, etc.).
  • Knows when to properly escalate existing client issues to ensure accurate resolution and cross-functional prioritization.
  • Responsible for healthy CSAT and NPS scores (measured annually) - and creating an account plan based on the CSAT results.
  • Attend internal and external client meetings.
  • Assist Sales with the Account Plan and Situational Analysis (annual exercise).
  • Assist the Director of Client Success in mentoring and coaching Client Success Specialists on strengths you'll need to grow in your own career.
  • Works on internal development projects as assigned and proactively created from their own identified business needs.

Qualifications:

  • Bachelor's degree preferred
  • Minimum of 3+ years of industry experience OR experience in building & managing client relationships preferred.
    Excellent communication and relationship-building skills.

The base salary range for this position is between $79,200.00 to $89,250 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.

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