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Client Support Jobs in Dallas, TX (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Roanoke, TX · On-site

$60K - $75K/yr

Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs * Support software QA testing and validation * Perform other duties as required Required Qualifications:

Simplicity Group Holdings

Be Seen First

Client Support Specialist (Plano, TX or Clearwater, FL)

Plano, TX · On-site

$60K - $70K/yr

Client Support Operations Lead Department: Leveraged Life Solutions Location: 5850 Granite Pkwy, Plano, TX 75024 OR 1499 Gulf to Bay Blvd, Clearwater FL 33755 Classification: Full-time; Exempt ...

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Client Support information

See Dallas, TX salary details

$11

$18

$24

How much do client support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client support in Dallas, TX is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.67 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Dallas, TX?

For Client Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Dallas, TX look for?

The top searched job categories for Client Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Client Support jobs?

Cities near Dallas, TX with the most Client Support job openings:

Client Support jobs near you
Infographic showing various Client Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,416 per year, or $18.5 per hour.

Client Support Desk Analyst

defi AUTO LLC

Roanoke, TX • On-site

$60K - $75K/yr

Full-time

Posted 18 days ago

Job description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.