ZipRecruiter

Log In

1

Client Support Jobs (NOW HIRING)

Stord, Inc.

Manager, Client Support

Hebron, KY · On-site

The Manager, Customer Support will lead a team of Support Associates and Specialists responsible for delivering timely, accurate, and high-quality case resolution across our client portfolio. This ...

Davenport & Company

Client Support Representative

Richmond, VA · Remote

$16.25 - $21.50/hr

CLIENT SUPPORT REPRESENTATIVE Location: Richmond, VA Department: Client Services OVERVIEW: This full time, non-exempt position will primarily provide administrative, technical and sales support for ...

Tait

Client Support Manager

Lititz, PA

The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not ...

TAIT

Client Support Manager

Lititz, PA · On-site

The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not ...

Luxury Presence

Client Support Representative

Phoenix, AZ

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

Orion

Client Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Regent Bank

Client Support Representative

Tulsa, OK · On-site

$14.25 - $18.75/hr

The Client Support Representative (CSR) is the first point of contact for customers and all phone calls coming into the bank. The calls will include customer issues, balance inquiries, and questions ...

Netchex

Client Support Representative

Covington, LA · Remote

$14.25 - $18.75/hr

DESCRIPTION Summary of the Role As a Client Support Representative (Remote/Hybrid - US based only) at Netchex, you'll be the trusted voice clients rely on when it matters most - helping them navigate ...

Valsoft Corp.

Client Support Representative

Tampa, FL · On-site

$15.50 - $20.25/hr

... support for InnQuest Software's line of hotel software products. A successful candidate must be able to assess and diagnose client issues, train customers on products as well as effectively ...

Alphabe Insight Inc

Client Support Associate

Chicago, IL

$18 - $24.75/hr

We are seeking a Client Support Associate to serve as a key point of contact for our clients. This role is ideal for a detail-oriented professional who enjoys problem-solving, providing assistance ...

Coastal Payroll

Client Support Specialist

San Diego, CA

$19 - $25.75/hr

Client Support Specialist Job SummaryThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ...

Alphabe Insight Inc

Client Support Associate

Chicago, IL · On-site

$18 - $24.75/hr

We are seeking a Client Support Associate to serve as a key point of contact for our clients. This role is ideal for a detail-oriented professional who enjoys problem-solving, providing assistance ...

TAIT

Client Support Manager

Orlando, FL · On-site

The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not ...

Coastal Payroll

Client Support Specialist

San Diego, CA · On-site

$22 - $26/hr

Client Support Specialist Job SummaryThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ...

Awardco

Client Support Representative

Lindon, UT · On-site

$15 - $19.50/hr

Fulfill client orders and aid in support tickets * Work directly with platform users in answering their questions and helping to resolve any issues * Communicate with clients via email, chat, and ...

Luxury Presence

Client Support Representative

Phoenix, AZ · On-site

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

next page

Showing results 1-20

All JobsClient Support Jobs

Client Support information

See salary details

$11

$18

$25

How much do client support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for client support in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

Which company is 100% remote?

Many companies offer 100% remote positions for client support roles, including large tech firms, customer service providers, and startups. These companies typically require strong communication skills and familiarity with remote collaboration tools like Slack or Zoom. Job seekers should verify the company's remote work policy in the job listing or company website.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What job makes $10,000 a month without a degree?

In client support roles, earning $10,000 a month typically requires extensive experience, high-level skills, or working in specialized industries such as enterprise account management or technical support for large corporations. Most entry-level positions do not reach this income level without advanced skills or certifications, but senior or specialized roles in tech companies or consulting firms can achieve such earnings through performance bonuses and commissions.

What is a client support job?

A client support job involves assisting customers or clients with their questions, issues, or product needs, often through phone, email, or chat communication. It requires strong communication skills, problem-solving abilities, and knowledge of the company's products or services to ensure customer satisfaction.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

How can I make 2000 a week working from home?

A Client Support role can potentially pay $2,000 or more per week if it involves high-volume, specialized, or senior-level positions, often requiring strong communication skills, technical knowledge, and experience. Achieving this income may involve working full-time, handling multiple clients, or earning commissions and bonuses, depending on the company's pay structure. Building expertise and certifications in customer service tools or CRM systems can also enhance earning potential.
More about Client Support jobs
What cities are hiring for Client Support jobs? Cities with the most Client Support job openings:
What states have the most Client Support jobs? States with the most job openings for Client Support jobs include:
What job categories do people searching Client Support jobs look for? The top searched job categories for Client Support jobs are:
Client Support jobs near you
Infographic showing various Client Support job openings in the United States as of June 2026, with employment types broken down into 45% Full Time, 50% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,834 per year, or $18.7 per hour.
Manager, Client Support

Manager, Client Support

Stord, Inc.

Hebron, KY • On-site

Full-time

Posted 27 days ago

Stord rating

3.8

Company rating: 3.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Manager, Customer Support will lead a team of Support Associates and Specialists responsible for delivering timely, accurate, and high-quality case resolution across our client portfolio.
This leader will drive operational rigor within Support, owning response time performance, data integrity, process standardization, and cross-functional alignment. The ideal candidate is highly detail-oriented, analytical, proactive, and comfortable navigating ambiguity in a fast-paced logistics-tech environment.
This role reports to the Director of Customer Experience.
Key Responsibilities
Team Leadership & Accountability
  • Lead, coach, and develop a team of Customer Support Associates and Specialists
  • Establish clear performance expectations around response times, case quality, documentation, and client communication
  • Monitor and manage KPIs including TTFR, TTR, CSAT, backlog health, and SLA adherence
  • Conduct regular 1:1s, performance reviews, and skill development planning
  • Create a culture of ownership, urgency, and continuous improvement

Data & Performance Management
  • Analyze large datasets across Salesforce (or CRM), WMS, OMS, and reporting tools to identify trends, performance gaps, and operational risks
  • Slice and interpret support metrics to uncover root causes of escalations, delays, and repeat issues
  • Build and maintain dashboards to track team health and client experience metrics
  • Translate data into actionable plans to improve efficiency and client satisfaction

Process Optimization & Systems Improvement
  • Identify inefficiencies in workflows, documentation, and system configurations/
  • Partner cross-functionally to streamline processes, reduce manual work, and automate repetitive tasks
  • Drive updates to SOPs to ensure consistency, clarity, and scalability
  • Lead initiatives that improve case routing, escalation frameworks, and ticket lifecycle management

Escalation Management
  • Own high-level and sensitive client escalations
  • Ensure resolution paths are clear, documented, and communicated effectively
  • Partner with Fulfillment Operations, Transportation, Finance, and Tech teams to resolve systemic issues

Cross-Functional Collaboration
  • Act as a liaison between Support and internal operational teams
  • Advocate for client experience considerations in operational decision-making
  • Ensure alignment on priorities, communication standards, and accountability across teams

What You'll Need
  • 5+ years of experience in customer support, logistics, supply chain, or operational management
  • 2+ years of direct people management experience
  • Strong analytical skills with the ability to interpret and act on large datasets
  • Extreme attention to detail and strong organizational skills
  • Experience working within CRM systems (Salesforce preferred), WMS, and OMS platforms
  • Proven ability to build or improve processes in fast-paced, evolving environments
  • Clear, proactive communicator with strong written and verbal skills
  • Self-starter mindset with comfort operating in ambiguity
  • Ability to travel up to 20% annually (1 to 2 monthly business trips)

Bonus Points:
  • Previous experience at a start-up is a plus
  • Proficiency in WMS, OMS systems and customer service technologies.
  • Experience in process improvement and operational management.
  • Strong communication and interpersonal skills.

Apply