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Client Support Jobs (NOW HIRING)

Orion Corporation

Client Support Representative

Omaha, NE · On-site

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Orion

Client Support Representative

Lehi, UT · Hybrid

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Luxury Presence

Client Support Representative

Phoenix, AZ

$16.50 - $21.50/hr

We're looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative ...

Osaic

Client Support Representative

La Vista, NE · Hybrid

$50K - $55K/yr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Osaic

Client Support Representative

Scottsdale, AZ · Hybrid

$50K - $55K/yr

Current Employees and Contractors Apply HereOsaic Careers Customer Service Opportunity in Financial Services Client Support Representative Location(s): Atlanta: 2300 Windy Ridge Pkwy SE, Suite750 ...

Valsoft Corp.

Client Support Representative

Tampa, FL · On-site

$15.50 - $20.25/hr

... support for InnQuest Software's line of hotel software products. A successful candidate must be able to assess and diagnose client issues, train customers on products as well as effectively ...

Orion

Client Support Representative

Omaha, NE · Hybrid

$20.67 - $29.57/hr

The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role ...

Tait

Client Support Manager

Burbank, CA

The work involves considerable client contact with an emphasis on providing support tailor-made to the client's system sustainment and vision. Support Managers work with clients on, but are not ...

Coastal Payroll

Client Support Specialist

San Diego, CA · On-site

$22 - $26/hr

Client Support Specialist Job SummaryThe Client Support Specialist is responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ...

Campminder

Client Support Representative

Boulder, CO · On-site +1

$17 - $22.50/hr

Why you should join our incredible Client Support team at Campminder: * With 20+ years of experience serving the industry through its digital transformation, we're stable, profitable, and have ...

Doist

Client Support Engineer

San Francisco, CA · On-site

$90 - $140/hr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle.This is a hands-on role reporting to the Client Enablement Lead. From day one ...

Aston Carter

Client Support Representative

Houston, TX · On-site

$20/hr

Experience in customer care, client services, or client support roles. * Front desk or administrative support experience in a healthcare or insurance setting. * Exposure to process improvement ...

PactFi

Client Support Engineer

Seattle, WA · On-site +1

$130K - $150K/yr

About the Job We're seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This is a hands-on role reporting to the Client Enablement Lead. From day ...

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Client Support information

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How much do client support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client support in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

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Client Support jobs near you
Infographic showing various Client Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,834 per year, or $18.7 per hour.

Client Support Representative

Orion Corporation

Omaha, NE • On-site

$20.67 - $29.57/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

About this Opportunity:
The Client Support Representative is a frontline support professional responsible for handling client inquiries across phone, chat, and case channels in a variety of knowledge areas. This role focuses on resolving foundational questions, guiding clients through core workflows, and ensuring accurate intake, documentation, and follow-through. Success in this role depends on reliability, communication clarity, and steady progression of platform knowledge across Orion products-such as Orion, Redtail, and OCIO-but not limited to these offerings. Please Note: This posting may not refer to a specific open position. As we can regularly hire for this type of role, you may be considered for a potential, future opportunity.
Location:
It is anticipated that an incumbent in this role will work as a Hybrid employee, with three (3) or more days each week required on-site at one of the listed office locations.
Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.
In this role, you'll get to:
  • Serve as a frontline point of contact for client inquiries across phone, chat, and case channels with professionalism and urgency
  • Provide clear training, guidance, and best practices to help clients navigate the workflows or platform topics they need support with, using your established support resources
  • Troubleshoot entry-level workflows, platform navigation issues, feature questions, and data-related inquiries
  • Maintain strong adherence to schedules and support queue coverage across required channels
  • Own assigned Priority 1 (P1) and aged cases to completion, ensuring timely updates and accurate Salesforce documentation
  • Strive for first-contact resolution while minimizing unnecessary transfers
  • Maintain clean, complete case documentation that meets internal quality and audit standards
  • Stay up to date on platform updates, release notes, required certifications, and internal learning content
  • Identify opportunities to simplify client workflows or improve documentation and escalate through proper channels
  • Collaborate with peers, Service Leads, Technical Leads, and Managers to support coordinated client outcomes
  • Operate as a frontline contributor focused on delivering accurate, timely, and professional support across chat, phone, and case channels
  • Expect to build foundational proficiency within their assigned technology area (Orion or Redtail) while actively progressing through required certifications and learning pathways
  • Demonstrate first-contact resolution mindset and ownership of inquiries
  • Maintain strong performance across core service metrics including NPS, adherence, acceptance rate, quality, and documentation accuracy to support reliable service delivery
  • Escalate suspected product issues only after basic troubleshooting and documentation
  • Contribute to team improvement by identifying client trends or documentation gaps
  • Adhere to hybrid expectations and maintain a professional presence in all interactions
We're looking for talent who:
  • Has strong verbal and written communication skills in client interactions
  • Manages multiple tasks in a fast-paced environment with attention to detail
  • Navigates and explains technology
  • Has strong problem-solving, organizational, and time management skills
  • Has a minimum of a high school; bachelor's degree preferred
  • Preferably has prior customer service or technology support experience
  • Has less than one year of experience
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization

#LI-AP1
#LI-Onsite
#LI-Hybrid
Recommended Skills:
Salary Range:
$20.67 - $29.57
The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.
About Us
At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA-we innovate always, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.

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