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Client Support Jobs in Indiana (NOW HIRING)

DPDHL

Client Support Lead

Plainfield, IN

First Shift Client Support Lead Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available beyond what has been outlined ...

DHL

Client Support Lead

Plainfield, IN · On-site

First Shift Client Support Lead Shift: 8:00 am - 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been outlined ...

DPDHL

Client Support Lead

Indianapolis, IN

Second Shift Client Support Lead Shift: 2:30pm -; 11:00 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been ...

DPDHL

Client Support Lead

Plainfield, IN · On-site

First Shift Client Support Lead Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available beyond what has been outlined ...

Press Ganey

Client Support Specialist

South Bend, IN · On-site

$17.75 - $23.75/hr

Job Overview The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and ...

Press Ganey

Client Support Specialist

South Bend, IN · On-site

$17.75 - $23.75/hr

Job Overview The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and ...

Forsta Inc

Client Support Specialist

South Bend, IN · On-site

$17.75 - $23.75/hr

Job Overview The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and ...

Press Ganey

Client Support Specialist

South Bend, IN

$17.75 - $23.75/hr

Job Overview The Client Support Specialist is a client facing position. The Specialist I operates as a member of a team to implement, configure, and maintain client data ingress, surveying and ...

Merchants Bancorp

Client Support Specialist

Carmel, IN · On-site

$17.75 - $24/hr

Client Support Specialist The Client Support Specialist serves as the first point of contact for customer inquiries across multiple channels. The role operates in a highly collaborative environment ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm - 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Second Shift Client Support Specialist Shift: 12:00 pm -; 8:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available beyond what has been ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm - 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been ...

DHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

Second Shift Client Support Specialist Shift: 12:00 pm - 8:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been ...

DPDHL

Client Support Specialist

Indianapolis, IN · On-site

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm -; 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives:There are no further incentives available beyond what has been ...

DPDHL

Client Support Specialist

Indianapolis, IN

$17.25 - $23.25/hr

First Shift Client Support Specialist Shift: 8:00pm -; 4:30 pm, Monday-Friday; holidays and weekends as needed Additional Incentives: There are no further incentives available beyond what has been ...

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Client Support information

See Indiana salary details

$10

$17

$23

How much do client support jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for client support in Indiana is $17.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.90 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Indiana?

For Client Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Indiana look for?

The top searched job categories for Client Support jobs in Indiana are:

Client Support jobs near you
Infographic showing various Client Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $36,953 per year, or $17.8 per hour.

Client Support Lead

Plainfield, IN

DPDHL
See more jobs at DPDHLexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position: First Shift Client Support Lead

Shift: 8:00 am -; 4:30 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives:There are no further incentives available beyond what has been outlined.


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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

  • Assess and proactively address customer needs to build long-term trust and strengthen client relationships
  • Efficiently resolve complex customer complaints by providing timely, appropriate solutions/alternatives, following through to ensure complete satisfaction.
  • Build trust and rapport with customers through clear, open, and interactive communication channels.
  • Serve as the primary point of contact between customers and internal teams, including Warehouse, Transportation, and Operations.
  • Oversee the accurate processing and input of all customer orders, including special shipping requests and order-related paperwork.
  • Monitor order statuses and proactively communicate updates to clients. Partner with operations to verify product availability, track shipments, and ensure seamless delivery.
  • Run regular reports to audit product availability, identify inventory variances, and execute corrective actions.
  • Document, maintain, and update a comprehensive procedures manual for all client support processes to ensure team alignment.
  • Actively contribute to and lead initiatives focused on improving safety, quality, and workplace productivity.
  • Ensure strict adherence to all food safety and quality guidelines across all daily tasks and workflows.
  • Maintain cross-functional knowledge across various tasks to provide seamless coverage and team assistance when needed.
  • Utilize strong logical thinking to analyze complex situations, troubleshoot operational issues, and make sound, data-driven decisions.
  • Effectively multitask and prioritize high-volume workloads to meet strict deadlines in a fast-paced environment.

SECURITY AND SAFETY

  • Adheres to all company security and inventory control procedures.
  • Maintains a secure work environment and reports any safety or security concerns to management immediately.
  • Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

QUALIFICATIONS

  • Education: High school diploma or GED required; some college is a plus.
  • Experience: 2-3 years of customer service experience in a third-party logistics (3PL) environment.

REQUIRED SKILLS

  • Excellent verbal and written communication skills in English.
  • Ability to interact with customers professionally and courteously.
  • Basic computer proficiency, including Microsoft Word and Excel.
  • Preferred: Experience with inventory management systems and/or fluency in Spanish.

PHYSICAL REQUIREMENTS

  • The role requires standing, sitting, and moving intermittently throughout the workday.
  • Must be able to perform focused, detail-oriented work.
  • Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

  • Affordable medical, dental, and vision coverage available beginning on your 30thday
  • PTO program for all associates, including paid holidays and vacation
  • 401(k) with generous company match
  • Tuition reimbursement program
  • Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Employment Type: FULL_TIME

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