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Client Support Jobs in Massachusetts (NOW HIRING)

NQA

Client Support Representative

Acton, MA · On-site

$55K/yr

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

CheckWriters

Client Support Specialist

Northampton, MA

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

Data Evolution, LLC.

Client Support Engineer

Boston, MA · On-site

$70 - $100/hr

This role supports both proactive platform work and reactive client service needs, including endpoint, Microsoft 365, backup, security, identity, and general support workflows. The role is ...

New

EBI Consulting

Client Support Specialist

Burlington, MA · On-site

$50K - $55K/yr

Position Summary EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer ...

EBI Consulting

Client Support Specialist

Burlington, MA · On-site

$50K - $55K/yr

Position Summary EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer ...

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis Healthcare

Client Support Specialist

Boston, MA · On-site

$19.50 - $26.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Jackson Hewitt COO

Rehire Client Support Associate

Gardner, MA · On-site

$18.50 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this ...

SFB

Treasury Management Client Support Specialist

Salem, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Salem Five believes deeply in supporting the communities in which we reside. Donations through our ... Demonstrated commitment to client satisfaction; provides superior customer service. Ability to ...

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Showing results 1-20

All JobsClient Support JobsClient Support Jobs in Massachusetts

Client Support information

See Massachusetts salary details

$12

$20

$27

How much do client support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client support in Massachusetts is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Massachusetts?

For Client Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Massachusetts look for?

The top searched job categories for Client Support jobs in Massachusetts are:

Client Support jobs near you
Infographic showing various Client Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,412 per year, or $20.4 per hour.

Client Support Representative

NQA

Acton, MA • On-site

$55K/yr

Full-time

Re-posted 27 days ago

Job description

** THIS IS A TEMP-TO-PERM POSITION**


Role of the Department:

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer expectations are exceeded and process customers through the certification process.

Job Purpose:

  1. Proactive Client contact
  2. Aid in maintenance of various reports of status
  3. Create and maintain client information in our database, EQM
  4. Responsible for complex clerical assignments following established procedures
  5. Secures information from various sources in production of reports and listings
  6. Interacts with clients in a professional manner to provide assistance when needed
  7. Process customers through the certification process
  8. Maintain multisite audit sampling planners


Principal Tasks:

These individuals will be responsible for the primary Client support for all divisions from the point of management service agreement. Once appointed these accounts will remain under the support of the assigned Client Support Representative until reassignment becomes necessary.

The specific duties of the Client Support Representatives are as follows:

  • Day to day maintenance and security of assigned Client in database.
  • Direct support of assigned Client requirements & needs
    - Scheduling of all audit activities
    - Questions and answers
    - Requests and inquires
    - Updates information and new developments
    - Provides client notifications of activities
    - Levels of Client satisfaction
    - Use of Registration and NQA Logo
    - Adhering to established KPI’s of the Customer Service Group
  • Maintenance of Client Registration
    - Provides work order or activity information
    - File reviews (unless as defined by accreditation schemes)
    - CAP "chasing" & reviews
    - Conducted Reviews
    - Support other cell or company initiatives related to the client
    - Provides input to the Blue List as appropriate
    - Support program management efforts as appropriate
    - Certificate Maintenance
    - Multisite audit planners and associated multisite required documents
  • Financial Support
    - Assist in Invoicing Clients (annual registration, pre-activity, re-bill expenses)
    - Client collections
  • Business Development
    - Identifying cross selling opportunities for Business Development
    - Support client quotation process as needed
  • Championing Clients needs for NQA
  • Anticipating clients needs
  • Coordination of all activities associated with client


Qualifications and Experience:

  • High school diploma or equivalent. 2-3 years related Customer Service / Program Management experience.
  • Knowledge of ISO 9000 and related ISO registration/certification schemes
  • Knowledge of Microsoft Office and other computer programs
  • Excellent administrative, communications and client telephone contact skills are essential.

Notes:

  • Temp-to-perm position
  • Remote

Monday - Friday, 8:30 AM EST – 5 PM EST
40 hours per week