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Client Support Jobs in Massachusetts (NOW HIRING)

NQA

Client Support Representative

Acton, MA ยท On-site

$55K/yr

The Client Support Representative will support the Operations department to ensure that assessment activities are planned and performed in a highly professional and technical manner and that customer ...

Merrimack Health

Client Support Representative

Lawrence, MA ยท On-site

$17.36 - $26.03/hr

As the Client Support Representative, you are the first contact of the Radiology Department, whether it is greeting a person presenting at the reception desk or a caller on the phone. This individual ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

CheckWriters

Client Support Specialist

Northampton, MA ยท On-site

$45K - $55K/yr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

Checkwriters

Client Support Specialist

Northampton, MA

$18 - $24.25/hr

We are adding to our exceptional Client Support team! Are you looking to grow your career in a fast-paced environment where having fun is part of the culture? Do you get excited about helping clients ...

Limitless East Marketing

Client Support Associate

Boston, MA ยท On-site

$19 - $26/hr

We are seeking a Client Support Associate to serve as a key point of contact for our clients. In this role, you will provide outstanding customer service, assist with inquiries, coordinate ...

EBI Consulting

Client Support Specialist

Burlington, MA ยท On-site

$50K - $55K/yr

Position Summary EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer ...

Zelis Healthcare, LLC

Client Support Specialist

Boston, MA ยท On-site

$19.50 - $26.50/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Boston, MA ยท On-site

$19.50 - $26.25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Jackson Hewitt COO

Rehire Client Support Associate

Gardner, MA ยท On-site

$18.50 - $25.50/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this ...

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All JobsClient Support JobsClient Support Jobs in Massachusetts

Client Support information

See Massachusetts salary details

$12

$20

$27

How much do client support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for client support in Massachusetts is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Massachusetts? For Client Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Massachusetts look for? The top searched job categories for Client Support jobs in Massachusetts are:
Client Support jobs near you
Infographic showing various Client Support job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 13% Part Time, 3% Temporary, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $42,412 per year, or $20.4 per hour.