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Client Support Jobs in Massachusetts (NOW HIRING)

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$34K/yr

CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships • Executing money movement ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$34K/yr

CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships • Executing money movement ...

Morgan Stanley

Client Relationship Analyst

Boston, MA · On-site

$40.87/hr

CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement ...

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All JobsClient Support JobsClient Support Jobs in Massachusetts

Client Support information

See Massachusetts salary details

$12

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How much do client support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for client support in Massachusetts is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Massachusetts?

For Client Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Massachusetts look for?

The top searched job categories for Client Support jobs in Massachusetts are:

Client Support jobs near you
Infographic showing various Client Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,412 per year, or $20.4 per hour.

Clinical Support Representative

Berkshire Health Systems

Pittsfield, MA • On-site

$18.95/hr

Full-time

Re-posted 12 days ago

Berkshire Health Systems rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • DEFINITION/PRIMARY FUNCTION
    • This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One year of administrative experience in a busy office, preferably a physician practice, is required.
      • Medical terminology required.
      • Experience in handling multiple telephone lines preferred.
      • Excellent clerical/organizational skills required.
      • Working knowledge of Windows based PC applications required.
      • Knowledge of Department specific services preferred.
      • Insurance knowledge and billing experience strongly preferred.
    • Education and Training:
      • Two years of college or equivalent work experience preferred.
      • High School diploma or equivalent required.
      • Typing (40 WPM) is required.
    • License, Certification & Registration:
      • N/A
    • Other Requirements:
      • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
      • Ability to work independently with minimal supervision.
      • Ability to work effectively under pressure and in a fast-paced environment.
      • Ability to handle multiple tasks at once.
      • Demonstrated competency in handling confidential and sensitive information required.
      • Excellent telephone skills required.
      • Sensitive to diverse cultures and cultural differences.
      • Demonstrated ability to read and follow written/verbal direction.
      • Knowledge of community services.
      • Flexible hours required to cover for vacations and earned time absences.
      • Self-motivated and ability to be independent and flexible within a team framework.
      • Excellent oral and written communication skills.
      • Must be able to speak and write the
      • English language in an understandable manner.

What Berkshire Health Systems employees say

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