The Client Support Officer's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or ...
The Client Support Officer's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or ...
Client Experience Coordinator (Remote)
Boston, MA · Remote
$19.75 - $26.50/hr
This role is responsible for supporting clients throughout their experience by ensuring smooth ... Monitor client satisfaction and identify opportunities to improve the overall experience ...
Client Experience Coordinator (Remote)
Boston, MA · Remote
$19.75 - $26.50/hr
This role is responsible for supporting clients throughout their experience by ensuring smooth ... Monitor client satisfaction and identify opportunities to improve the overall experience ...
FX Client Service Associate
Boston, MA · On-site
The role involves managing daily operations and providing client support for Currency Administration. A comprehensive understanding of team protocols is essential to fulfill client obligations ...
FX Client Service Associate
Boston, MA · On-site
The role involves managing daily operations and providing client support for Currency Administration. A comprehensive understanding of team protocols is essential to fulfill client obligations ...
Ideal candidates will have 1+ years experience in wealth management or client support roles. This role sits in the downtown Boston office and will have a hybrid schedule. Excellent opportunity to ...
New
Ideal candidates will have 1+ years experience in wealth management or client support roles. This role sits in the downtown Boston office and will have a hybrid schedule. Excellent opportunity to ...
New
Client IT Support Technician
Boston, MA · On-site
$22 - $30.25/hr
... Client Support Leads or specialized technical teams • Coordinate with other ITS departments for issue resolution • Follow up with clients to ensure satisfaction and issue resolution Knowledge ...
Client IT Support Technician
Boston, MA · On-site
$22 - $30.25/hr
... Client Support Leads or specialized technical teams • Coordinate with other ITS departments for issue resolution • Follow up with clients to ensure satisfaction and issue resolution Knowledge ...
Client Service Associate
Boston, MA · On-site
$65K/yr
Client Support: Assist with client account administration, respond to client-related requests, and support the delivery of a high-quality client experience. * Investment Execution: Prepare and review ...
Client Service Associate
Boston, MA · On-site
$65K/yr
Client Support: Assist with client account administration, respond to client-related requests, and support the delivery of a high-quality client experience. * Investment Execution: Prepare and review ...
Client Escalation Specialist
Lowell, MA · On-site
$17.75 - $24/hr
We are seeking a Client Escalation Specialist to support complex customer inquiries, resolve escalated concerns, and help maintain a positive and professional customer experience. About the Role The ...
Client Escalation Specialist
Lowell, MA · On-site
$17.75 - $24/hr
We are seeking a Client Escalation Specialist to support complex customer inquiries, resolve escalated concerns, and help maintain a positive and professional customer experience. About the Role The ...
Autism Support Broker
West Roxbury, MA · On-site
$27.68/hr
Overview The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to help them build a team, communicate with various service providers, research, and acquire ...
Autism Support Broker
West Roxbury, MA · On-site
$27.68/hr
Overview The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to help them build a team, communicate with various service providers, research, and acquire ...
The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to help them build a team, communicate with various service providers, research, and acquire additional ...
The Autism Support Broker ("ASB") works with families of individuals with an autism diagnosis to help them build a team, communicate with various service providers, research, and acquire additional ...
Client Support Specialist - PIP Team Department: Client Relations Location: Massachusetts Employment Type: Full-Time (Entry Level) About LaBovick Law Group LaBovick Law Group is a purpose-driven law ...
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Client Support Specialist - PIP Team Department: Client Relations Location: Massachusetts Employment Type: Full-Time (Entry Level) About LaBovick Law Group LaBovick Law Group is a purpose-driven law ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* This position is located in Great Barrington. * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* This position is located in Great Barrington. * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day ...
Clinical Support Representative
Lenox, MA · On-site
$17.25 - $22.75/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Lenox, MA · On-site
$17.25 - $22.75/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Lenox, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Lenox, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* We have positions in North County, Pittsfield and South County. * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* We have positions in North County, Pittsfield and South County. * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* may be required to stay until 4:30 on some days to cover for other employees earned time * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.95/hr
* may be required to stay until 4:30 on some days to cover for other employees earned time * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.50 - $24.25/hr
* may be required to stay until 4:30 on some days to cover for other employees earned time * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible ...
Clinical Support Representative
Pittsfield, MA · On-site
$18.50 - $24.25/hr
* may be required to stay until 4:30 on some days to cover for other employees earned time * DEFINITION/PRIMARY FUNCTION * This role is a part of a multispecialty physician practice team, responsible ...
Client Support information
See Massachusetts salary details
$12.34 - $13.70
2% of jobs
$13.70 - $15.06
4% of jobs
$15.06 - $16.42
10% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.42 - $17.78
12% of jobs
$17.78 - $19.14
13% of jobs
The median wage is $20.25 / hr.
$19.14 - $20.50
12% of jobs
$20.50 - $21.86
16% of jobs
$22.60 is the 75th percentile. Wages above this are outliers.
$21.86 - $23.22
13% of jobs
$23.22 - $24.58
11% of jobs
$24.58 - $25.94
5% of jobs
$25.94 - $27.30
3% of jobs
$12
$20
$27
How much do client support jobs pay per hour?
As of Sep 15, 2026, the average hourly pay for client support in Massachusetts is $20.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.
What is a client support?
A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.
What skills and qualifications are needed for client support?
To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.
How does a client support role typically interact with other departments within an organization?
Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.
What is the difference between Client Support vs Customer Service Representative?
| Aspect | Client Support | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical knowledge may be preferred | High school diploma or equivalent; strong communication skills |
| Work Environment | Technical support centers, online chat, email, phone | Call centers, retail, online support channels |
| Employer & Industry Usage | Tech companies, software providers, B2B services | Retail, telecom, hospitality, general consumer services |
Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.
What are popular job titles related to Client Support jobs in Massachusetts?
For Client Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Massachusetts look for?
The top searched job categories for Client Support jobs in Massachusetts are:
Client Support, Officer - State Street Investment Management
Quincy, MA • On-site
State Street Corporation
• Finance and Insurance • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted yesterday
Job description
State Street Investment Management, the asset management division of State Street Corporation is actively hiring a Client Support Officer. This Officer level position will report to the Client Support Manager in the corporate headquarters at the John Adams Building in Quincy.
The Client Support Officer's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally. In addition to working with our external clients, the Client Support Officer will collaborate internally with various Business Units across Investment Management including the Client Coverage Group and Portfolio Management team.
The Officer needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution. There is a need for the Officer to be an extension of the GIG team supporting the client's needs while adhering to process standards and procedures.
Job Responsibilities:
Qualifications:
Salary Range:
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The Client Support Officer's primary responsibility is working with our institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally. In addition to working with our external clients, the Client Support Officer will collaborate internally with various Business Units across Investment Management including the Client Coverage Group and Portfolio Management team.
The Officer needs to be dedicated, enthusiastic, solutions oriented, and demonstrate good judgment on critical issues and resolution. There is a need for the Officer to be an extension of the GIG team supporting the client's needs while adhering to process standards and procedures.
Job Responsibilities:
- Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SS Investment Management
- Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate
- Maintain current client internal documentation such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc. in accordance with our Corporate FTTOP Policy
- Actively and enthusiastically offer creative solutions and always find ways to improve or enhance the client experience
- Enforce process standards and documented procedures
- Assist manager in quality control checks
- Conform with the 'risk' escalation chain for operational issues and suspicious transactions
- Act as the primary escalation contact for day-to-day inquiry resolution, working with members of the Client Support Team to assist clients in a timely and accurate manner
- Propose and implement process changes within the Client Support Team, creating job aids and hosting training sessions for the team
- Participate in and/or lead project work related to multiple IT initiatives that impact Shareholders Services in the short, medium, and long term
- Work closely with the Client Support Manager to perform front to end testing for various IT initiatives
- Perform other duties as needed
Qualifications:
- Bachelor's degree in Business, Finance, or equivalent work experience
- Minimum 5 years in financial services
- Work experience or demonstrated ability for exceptional time management capabilities
- Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment
- Team player able to work effectively at all levels of an organization
- Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence
- Strong problem resolution and analytical skills
Salary Range:
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About State Street
Sourced by ZipRecruiter
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Boston, MA, US
Year founded
1792