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Client Support Jobs in Springfield, MO (NOW HIRING)

Brightli

Assistive Technology Support Staff

Springfield, MO

$34.10K - $42.80K/yr

You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. This position offers... Employee ...

Brightli

Assistive Technology Support Staff

Springfield, MO · On-site

$34.10K - $42.80K/yr

You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. This position offers... • Employee ...

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Client Support information

See Springfield, MO salary details

$10

$16

$22

How much do client support jobs pay per hour?

As of May 29, 2026, the average hourly pay for client support in Springfield, MO is $16.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support professional, and why are they important?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a Client Support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is a Client Support specialist?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Springfield, MO? For Client Support jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Client Support jobs in Springfield, MO look for? The top searched job categories for Client Support jobs in Springfield, MO are:
Client Support jobs near you

Client Support Representative

Parmele Disability Advocates

Springfield, MO • Hybrid

$15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources

MondayFriday, 8:00 AM 5:00 PM
Location: Springfield, MO | Hybrid/Remote Position: This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training.
Start Your Career with Purpose
At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. As a Client Support Representative, youll play a key role in guiding potential clients through their first step by listening with empathy, communicating clearly, and helping them take the first step toward the support they need.
No prior experience? No problem. We provide paid training and a clear path for success.
What Youll Do
Youll create a positive and supportive experience for potential clients through effective phone communication, empathy, and thoughtful questioning.
Key responsibilities:

  • Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.
  • Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
  • Providing comprehensive insight into our legal services for SSDI and VA disability cases.
  • Data entry of accurate client information into our database.
  • Coordinating and scheduling consultations for potential clients.
  • Various administrative tasks as required by the office.

What Were Looking For
Were seeking motivated individuals who are organized, detail-oriented, and ready to learn.
Qualifications:

  • Confident phone manner and demeanor
  • Ability to set the tone and pace of calls effectively
  • Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning
  • Proficiency in Microsoft Office
  • Strong attention to detail & critical thinking skills
  • Prior experience in phone-based sales and customer service, as well as administrative duties
  • Strong interpersonal skills

Why Join Parmele Disability Advocates?

  • Make a meaningful impact helping clients access critical benefits
  • Paid training and ongoing development
  • Clear opportunities for career advancement
  • Supportive, team-oriented work environment
  • Established and growing organization

About Us

Parmele Disability Advocates brings over 150 years of combined disability experience and has helped more than 61,000 individuals secure benefits. What started as a two-person operation has grown into a team of 150 professionals serving clients across multiple states.
Apply Today
If youre looking for a stable, full-time role where your work truly matters, we encourage you to apply and start your career with us.

Flexible work from home options available.