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Client Support Jobs in Springfield, MO (NOW HIRING)

Brightli

Assistive Technology Support Staff

Springfield, MO · On-site

$34K - $42K/yr

You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. This position offers... • Employee ...

Brightli

Assistive Technology Support Staff

Springfield, MO · On-site

$34K - $42K/yr

You will review client information, follow established protocols, and provide detailed documentation of all interactions to support high-quality service delivery. This position offers... Employee ...

Brightli

Client Access Representative

Springfield, MO · On-site

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks ...

Brightli

Client Access Representative

Springfield, MO · On-site

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks ...

Brightli

Client Access Representative

Springfield, MO · On-site

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks ...

Brightli

Client Access Representative

Springfield, MO · On-site

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks ...

Brightli

Client Access Representative

Springfield, MO · On-site

Keywords: Client Access, Customer Service, Healthcare, Communication Skills, Problem Solving, Relationship Management, Onboarding, Front Desk, Administrative Support, Teamwork Position Perks ...

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All JobsClient Support JobsClient Support Jobs in Springfield, MO

Client Support information

See Springfield, MO salary details

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How much do client support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for client support in Springfield, MO is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Springfield, MO?

For Client Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Springfield, MO look for?

The top searched job categories for Client Support jobs in Springfield, MO are:

Client Support jobs near you
Infographic showing various Client Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,113 per year, or $15.9 per hour.

Client Support Representative

Springfield, MO • On-site

Parmele Disability Advocates
See more jobs at Parmele Disability Advocatesexternal

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
  • 401(k)
  • Dental insurance

Location: (hybrid/remote)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM CST
Employment Type: Full-Time
Be the Trusted Guide Clients Need During a Difficult Time
Parmele Disability Advocates is seeking a compassionate, organized, and service-driven Client Support Representative to join our team. In this role, you will serve as a primary point of contact for clients navigating the Social Security Disability process, providing support, guidance, and reassurance throughout their journey.
For many of our clients, applying for disability benefits comes during one of the most challenging periods of their lives. As a Client Support Representative, your ability to communicate with empathy, provide timely updates, and ensure clients feel heard and supported can make a meaningful difference in their experience.
If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we encourage you to apply.
Why Join Parmele Disability Advocates?
At Parmele, we believe exceptional advocacy changes lives. Our legal team brings more than 150 years of combined disability law experience and has helped over 61,000 individuals obtain the disability benefits they deserve.
What began as a two-person startup has grown into a team of more than 150 employees serving clients throughout Missouri, Kansas, Arkansas, Oklahoma, and across the country.
We are proud of the culture we've built—one centered on collaboration, professional growth, employee recognition, and meaningful work. From company retreats and team-building activities to celebrating individual achievements, we believe investing in our employees is essential to our success.
About the Role
As a Client Support Representative, you will play an important role in ensuring our clients receive exceptional service and communication throughout the life of their case. You will act as a liaison between clients, the Social Security Administration (SSA), and internal teams to help keep cases moving forward and clients informed every step of the way.
This role is ideal for someone who enjoys building relationships, solving problems, and serving as a trusted resource for clients.
Key Responsibilities
  •  Serve as a primary point of contact for clients throughout the disability claims process. 
  •  Respond to client questions and concerns with professionalism, empathy, and urgency. 
  •  Communicate with the Social Security Administration (SSA) regarding case status and updates. 
  •  Collect, document, and maintain detailed and accurate client information. 
  •  Monitor case timelines and deadlines to support timely case progression. 
  •  Prepare routine correspondence and case-related documentation. 
  •  Collaborate with attorneys, case managers, and support staff to ensure exceptional client service. 
  •  Perform administrative tasks to support legal teams and case development efforts. 
  •  Maintain confidentiality and comply with all firm policies and procedures. 
Qualifications
Required
  •  Prior customer service experience. 
  •  Excellent verbal and written communication skills. 
  •  Strong organizational skills with the ability to manage multiple priorities effectively. 
  •  Exceptional attention to detail and follow-through. 
  •  Ability to remain calm, professional, and compassionate when assisting clients experiencing stressful or emotional situations. 
  •  Self-motivated with the ability to work independently in a remote environment. 
  •  Strong computer skills, including proficiency with Microsoft Office applications. 
Preferred
  •  Experience in legal services, healthcare, insurance, case management, or another client-facing professional environment. 
  •  Experience communicating with government agencies or managing sensitive client information. 
  •  Familiarity with Social Security Disability programs or legal support services. 
What Makes Someone Successful in This Role?
Successful Client Support Representatives are:
  • Empathetic: They genuinely care about clients and strive to create a positive experience. 
  • Excellent Communicators: They build trust through clear, professional, and timely communication. 
  • Organized: They manage multiple priorities while maintaining attention to detail. 
  • Problem Solvers: They proactively identify issues and help find solutions. 
  • Team Players: They collaborate effectively and contribute to a supportive work environment. 
  • Adaptable: They are comfortable navigating change and learning new processes and systems. 
Compensation & Benefits
Parmele offers competitive compensation and a comprehensive benefits package, including:
  •  Medical, dental, and vision insurance with nationwide coverage 
  •  Employer-paid life insurance 
  •  Employee Assistance Program (EAP) 
  •  401(k) retirement plan with employer contributions 
  •  Paid time off and company holidays 
  •  Professional development and growth opportunities 
  •  Wellness resources and employee support programs 
Join a Team That Makes a Difference
If you're passionate about helping others, providing exceptional service, and building meaningful relationships, we'd love to hear from you.
Please submit your resume for consideration.
Parmele Disability Advocates is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

Flexible work from home options available.