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Client Support Jobs in Springfield, MO (NOW HIRING)

Brightli

Client Access Representative

Republic, MO · On-site

A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients.

Brightli

Client Access Representative

Republic, MO · On-site

A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients.

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Client Support information

See Springfield, MO salary details

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How much do client support jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for client support in Springfield, MO is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $17.84 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in Springfield, MO?

For Client Support jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in Springfield, MO look for?

The top searched job categories for Client Support jobs in Springfield, MO are:

Client Support jobs near you
Infographic showing various Client Support job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $33,113 per year, or $15.9 per hour.

Client Access Representative

Republic, MO • On-site

Brightli
Health Care and Social Assistance
Learn more about Brightliexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 hours ago

Brightli rating

7.7

Company rating: 7.7 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job Description:
Job Summary:
A Client Access Representative is responsible for performing complex/multiple clerical support functions within clinician office practices having a high volume of public contact with clients/patients. The Client Access Representative is responsible for providing excellent customer service while consistently meeting or exceeding the department goals and expectations. Due to the volume and type of services being provided, there exists the potential for highly stressful and challenging encounters.
Essential Job Functions:
The Client Access Representative is responsible for the overall process of scheduling clients, collection of payment and maintaining current and updated client paperwork.
Duties also include but are not limited to the following:
  • Arrive clients to the clinician practice. This process includes greeting the client, verifying all personal information (address, telephone, etc.), verifying method of payment, verifying insurance, collecting co-payment when applicable, entering necessary information into the computer system, and providing any requested information to clients.
  • Schedule clinicians' appointments and obtain the clients benefits and eligibility.
  • Bump, cancel and handle no-show appointments according to the established process.
  • Work with clients, families and/or staff in handling and resolving problems that occur during the course of visit.
  • Provide leadership with perception of clinician office practice services.
  • Request, prepare and ensure the completeness of the client health record.
  • Collect and make change for payments received, complete receipt for client, and follow appropriate paperwork to record transaction.
  • Compare daily cash amounts against daily transactions in order to ensure that records balance.
  • Verify and coordinate client referrals.
  • Effectively utilize all appropriate applications of the Electronic Medical Records.
  • Answer phone system, handle and/or direct call to appropriate area; place calls as requested by leadership.
  • Effectively manage dynamic, potentially stressful client encounters.
  • Maintain the general appearance of the waiting room or reception area; straighten magazines, chairs and other light furniture.
  • Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
  • Participate in service monitors and quality improvement programs.
  • Use excellent guest relations skills in all interactions with clients, visitors and staff.
  • Perform additional duties and projects as assigned by leadership.

Knowledge, Skills, and Abilities:
  • Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
  • Excellent oral, written and interpersonal communication skills required.
  • Must have strong customer service orientation skills.
  • Able to multi-task while being a team player.
  • Excellent organization skills
  • Excellent typing skills and ability to work with a computer.
  • Reliable transportation to get to the area assigned.

Experience and Education Qualifications:
  • High school diploma or GED required.
  • Previous customer service experience preferred.

Supervisory Requirements:
  • None

Employment Requirements:
  • Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
  • Completion of New Hire Orientation at the beginning of employment.
  • All training requirements including Relias at the beginning of employment and annually thereafter.
  • Current driver's license, acceptable driving record and current auto insurance.

Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Position Perks & Benefits:
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
We are an Equal Employment Opportunity Employer.
Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

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