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Client Support Jobs in New Jersey (NOW HIRING)

AppWork

Client Support Specialist

Ramsey, NJ · On-site

$18 - $24.25/hr

Client Support Specialist At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so ...

Zelis

Client Support Specialist

Morristown, NJ

$18.50 - $25/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

Zelis

Client Support Specialist

Morristown, NJ · On-site

$19 - $24/hr

Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner. * Provide accurate information and support regarding products, services, and processes.

ADP

Client Support Specialist

Parsippany, NJ · On-site

$18 - $24.50/hr

ADP is hiring a Client Support Specialist . * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

ADP

Client Support Specialist

Parsippany, NJ · On-site

$18 - $24.50/hr

ADP is hiring a Client Support Specialist . * Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? * Do you want to join a company withaward ...

ADP

Client Support Specialist

Parsippany, NJ · On-site

$18 - $24.50/hr

ADP is hiring a Client Support Specialist . * Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? * Do you want to join a company withaward ...

ADP

Client Support Specialist

Parsippany, NJ · On-site

$18 - $24.50/hr

ADP is hiring a Client Support Specialist . * Are you ready to join a company offering career advancement opportunities throughout your career journey? * Do you want to join a company with award ...

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All JobsClient Support JobsClient Support Jobs in New Jersey

Client Support information

See New Jersey salary details

$11

$18

$25

How much do client support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for client support in New Jersey is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.25 per hour, depending on experience, location, and employer.

What is a client support?

A Client Support specialist is a professional who assists customers or clients by responding to their inquiries, resolving issues, and providing information about products or services. They serve as a direct point of contact between the company and its clients, ensuring customer satisfaction and maintaining positive relationships. Client Support specialists may communicate with clients via phone, email, chat, or in person, and often troubleshoot problems or guide clients through processes. Their role is vital in building trust and loyalty, and they often collaborate with other teams to address client needs effectively.

What skills and qualifications are needed for client support?

To thrive as a Client Support professional, you need strong problem-solving abilities, product knowledge, and typically a background in customer service or a related field. Familiarity with CRM software, ticketing systems, and communication platforms is often required. Excellent communication, patience, and conflict-resolution skills help you build rapport and handle challenging situations effectively. These skills ensure client satisfaction, efficient issue resolution, and contribute to long-term business relationships.

How does a client support role typically interact with other departments within an organization?

Client Support professionals frequently collaborate with teams such as Sales, Product Development, and IT to resolve client issues efficiently. This role often acts as the bridge between clients and internal teams, relaying feedback, escalating technical problems, and ensuring client needs are addressed. Effective communication and teamwork are essential, as timely coordination can significantly impact client satisfaction and retention. Regular meetings and shared platforms are commonly used to streamline cross-department interactions.

What is the difference between Client Support vs Customer Service Representative?

AspectClient SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical knowledge may be preferredHigh school diploma or equivalent; strong communication skills
Work EnvironmentTechnical support centers, online chat, email, phoneCall centers, retail, online support channels
Employer & Industry UsageTech companies, software providers, B2B servicesRetail, telecom, hospitality, general consumer services

Client Support typically involves assisting clients with technical issues, product setup, or specialized services, often requiring technical knowledge. Customer Service Representatives handle general inquiries, complaints, and product information for a broad consumer base. While both roles focus on customer interaction, Client Support is more technical and specialized, whereas Customer Service is more general and transactional.

What are popular job titles related to Client Support jobs in New Jersey?

For Client Support jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Client Support jobs in New Jersey look for?

The top searched job categories for Client Support jobs in New Jersey are:

Client Support jobs near you
Infographic showing various Client Support job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,426 per year, or $19 per hour.

Client Support Specialist

AppWork

Ramsey, NJ • On-site

$18 - $24.25/hr

Other

PTO

Posted 18 days ago

Job description

Client Support Specialist

At AppWork, we've built a simple, user-friendly PropTech platform that modernizes maintenance operations. Our platform brings everything into one easy-to-use platform so property managers, maintenance teams, and residents can all enjoy a smoother, more connected experience.

As a member of the AppWork team, you'll be helping to build and deliver technology that solves real problems, makes communities run better, and creates happier teams and residents.

About the Role

We're looking for a Client Support Specialist to own the operational and technical execution behind our Client Success team's relationships. While the Client Success Manager (CSM) owns the client relationship, you'll own the work that keeps it strong: resolving support tickets, configuring and auditing client environments, tracking down bugs with engineering, and keeping up with recurring reporting.

This role suits someone who's equally comfortable talking to a client and working through technical detail and who wants ownership over the systems and processes that make Client Success run smoothly.

What You'll Do

Tickets & Technical Support

  • Triage and resolve client support tickets logged in HubSpot or escalated from live chat, responding on the CSM's behalf when directed.
  • Investigate issues thoroughly — logs, screenshots, reproduction steps — and submit fully documented bugs to engineering via ClickUp.
  • Manage parallel ticket workflows for client-facing support and internal engineering bugs, following up on both until resolved.
  • Track open tickets on behalf of CSMs to ensure nothing falls through the cracks
  • Monitor ticket trends and recurring issues, flagging patterns to the CSM and leadership.

Client Setup & Integrations

  • Configure new client environments end-to-end, including PMS integrations (Yardi, RealPage, AppFolio, Rent Manager, Entrata, and others).
  • Set up admin and property accounts, vendor profiles, and inspection templates tailored to each client's workflow.
  • QA every setup before go-live, confirming accounts, permissions, integrations, and configurations are complete.
  • Manage ongoing configuration for CSV-only clients, flagging volume or complexity issues to the CSM.

Audits & Account Health

  • Run post-launch (30-day), monthly, and quarterly audits covering setup accuracy, adoption, and usage trends.
  • Investigate integration logs to resolve any data discrepancies between AppWork and the client's PMS.
  • Audit account access and Make Ready Board configurations, surfacing findings and recommended fixes to the CSM.

Recurring Reporting & Live Support

  • Prepare and QA weekly portfolio Insight Report emails for assigned clients before they go out.
  • Field inbound client calls and HubSpot chat, providing live troubleshooting and refresher training.
  • Cover CSM email and ticket queues during PTO or travel to maintain continuity with clients.

Outreach, Training & Knowledge

  • Run adoption outreach (e.g., AppWork Obsession Plan calls, post-launch, check-ins).
  • Build client-facing training/certification content and internal Knowledge Base articles for the CS team.
  • Build and iterate on AI-powered tools and workflows that improve team efficiency.
Qualifications
  • 2+ years of experience supporting SaaS customers, with experience in customer service, account management, or a similar role
  • Previous property management experience with knowledge of PMS platforms, maintenance workflows, work orders, vendor coordination, and service delivery processes - strongly preferred
  • Comfort working with technical detail — logs, integration data, reproduction steps — not just front-line support.
  • Strong problem-solving and analytical skills, with excellent written and verbal communication.
  • Ability to manage multiple workstreams (tickets, audits, reporting) and prioritize effectively.
What Success Looks Like
  • Clients receive timely, accurate, and friendly support
  • New clients are onboarded smoothly with minimal friction
  • Internal teams can rely on you as a flexible and dependable support resource
  • Issues are resolved efficiently, with appropriate escalation when necessary

Apply