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American Support Jobs (NOW HIRING)

Senior Benefits Analyst

Bethesda, MD · On-site

$75K - $90K/yr

This position is based at the MD North American Support Center * May require occasional travel to NJ North American Support Center or other locations Avolta, including Dufry, HMSHost Corporation ...

This position is based at the MD North American Support Center * May require occasional travel to NJ North American Support Center or other locations Avolta, including Dufry, HMSHost Corporation ...

Senior Benefits Analyst

Bethesda, MD · On-site

$75K - $90K/yr

This position is based at the MD North American Support Center * May require occasional travel to NJ North American Support Center or other locations Avolta, including Dufry, HMSHost Corporation ...

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How much do american support jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for american support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the American Support position, and why are they important?

To thrive as an American Support representative, you need excellent customer service skills, fluency in English, and familiarity with U.S.-based business practices. Experience with customer relationship management (CRM) software, help desk platforms, and productivity tools is typically required. Strong communication, problem-solving abilities, and patience help candidates stand out in this role. These skills are vital for delivering high-quality assistance to American clients and ensuring positive interactions and issue resolution.

What types of issues or inquiries does an American Support representative typically handle?

American Support representatives commonly assist customers with account inquiries, billing questions, product troubleshooting, service information, and resolving complaints or escalations. Daily responsibilities may involve responding to calls, emails, or chats from U.S.-based clients and following up on open support cases. The role often requires close collaboration with other departments such as technical support, billing, or sales to ensure a comprehensive resolution for each customer. Handling a diverse range of inquiries helps develop a well-rounded knowledge of the company’s services and provides valuable problem-solving experience for career growth.

What is an American Support job?

An American Support job typically involves providing customer service, technical support, or sales assistance for U.S.-based companies. Employees in this role help customers via phone, email, or chat, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. These positions are often remote or based in call centers, requiring strong communication skills and a customer-focused attitude. Some roles may also include billing support, account management, or upselling products and services.

More about American Support jobs
Infographic showing various American Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Senior Benefits Analyst

Senior Benefits Analyst

HMSHost

Bethesda, MD • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


HMSHost rating

6.1

Company rating: 6.1 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

36th of 67 rated caterers


Job description

With a career at HMSHost, you really benefit! We Offer
  • Health, dental and vision insurance
  • Generous paid time off (vacation, flex or sick)
  • *401(k) retirement plan with company match
  • *Company paid life insurance
  • *Tuition reimbursement
  • Employee assistance program
  • Training and exciting career growth opportunities
  • Referral program - refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.
Purpose:
The Sr Benefit Analyst is responsible for coordinating daily benefit processes and activities to ensure that plans, policies, and procedures are administered correctly for Health & Welfare and Retirement benefit programs in North America. This position is responsible for working with team members, vendors, other NASC departments, and field Human Resources staff and for performing all other responsibilities as directed by the business or as assigned by management.
Essential Functions:
  • Develops and maintains positive working relationships with benefit vendors, ensuring issues and questions are handled efficiently and accurately according to regulatory and contractual obligations.
  • Serves as primary point of contact for NASC and Field Human Resources team members.
  • Resolves cases set up by benefit administration vendors for timely, consistent, and accurate administration.
  • Coordinates system changes, updates, deduction management, and testing between various systems and vendors.
  • Identifies issues or problems, follows up to recommend and implement appropriate solutions.
  • Performs eligibility and enrollment verifications.
  • Performs tasks related to financial administration of benefit plans (funding, journal entries, participant direct payments, etc.)
  • Performs compliance tasks required by ERISA, IRS, and DOL, or locale-specific regulations.
  • Coordinates directives and orders with TPA and directly responds to numerous other inquiries (QMCSO orders, state, Medicare Secondary Payor and Data Match, QDROs) as required.
  • Assists in preparing and reviewing benefit communication materials for required content and readability for plan participants.
  • Thoroughly researches and responds to all inquiries and appeals received by the Benefits Department while adhering to deadlines and applicable regulations.
  • Coordinates and conducts events such as benefits orientation, Annual Benefits Fair, and wellness activities.

Reporting Relationship:
  • Sr Benefit Analyst position as described falls under the Fair Labor Standards Act as an Exempt position.
  • This position reports to the Senior Director Benefits.

Major Interdependencies:
Payroll, HR Information Technology, Corporate Finance, Accounting, Field Finance, Field Operations Management, Field HR
Minimum Qualifications, Knowledge, Skills, and Work Environment :
Education and Experience: The combination of education and professional experience must exceed 6 years.
  • In a technical role: Requires 6-8 years of experience engaged in administering health & welfare and/or retirement benefit plans. A bachelor's degree in a program related to the functional area can count for 3 of the 6-year requirement.
  • In the industry: Hospitality, F&B and/or Retail experience 3-5 years.
  • Specialized Training requirements:
    • Training that leads to an in-depth understanding of benefit plan operation and compliance functions, such as eligibility, enrollment, funding, communications, and reporting.
    • Working knowledge of state and federal IRS/DOL regulations and statutes, such as ERISA, ACA, HIPAA
  • Specialized Skillset/Competencies/Traits
    • Highly proficient in all areas of the Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).
    • Demonstrated attention to detail, strong time management, customer service skills, and organization skills.
    • Requires the ability to maintain information in confidence.
    • Requires strong oral, written, and interpersonal communication skills.
    • Requires experience administering multi-employer benefits plans and collective bargaining agreements.
    • Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances.

Location/Travel:
  • This position is based at the MD North American Support Center
  • May require occasional travel to NJ North American Support Center or other locations

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

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About HMSHost

Sourced by ZipRecruiter

HMSHost Leading the Industry HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10 Best Readers' Choice Travel Awards gave first place honors to both of HMSHost's Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further. About HMSHost Global restaurateur HMSHost is a world leader in creating dining for travel venues. HMSHost operates locations all over North America, and is part of Autogrill Group, the world's leading provider of food & beverage services for people on the move. Our Philosophy We empower our team of diverse associates to succeed. With locations in airports across North America, HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Bethesda, MD, US

Year founded

1897

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