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Systems Support Specialist Jobs (NOW HIRING)

Boeing

Systems Support Specialist

North Charleston, SC · On-site

$85K - $116K/yr

Systems Support Specialist Company: The Boeing Company The Boeing Company is seeking a Mid-Level Systems Support Specialist to join our Productional Critical Services in Charleston, SC; Everett, WA;

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The Systems Support Specialist (SSS) applies understanding and knowledge of information systems products and services to provide technical, software, hardware, and network problem resolution to all ...

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How much do systems support specialist jobs pay per year?

As of Jul 6, 2026, the average yearly pay for systems support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Systems Support Specialist, earning $300,000 annually is uncommon, as this role typically offers lower compensation. High-paying jobs in the US that reach or exceed this level often include executive positions, specialized medical professionals, or senior roles in finance and technology that require extensive experience, advanced skills, and certifications. Such salaries are usually associated with leadership, highly specialized expertise, or roles in high-demand industries.

What does a systems support specialist do?

A systems support specialist provides technical assistance and troubleshooting for computer systems, hardware, and software within an organization. They install, maintain, and repair IT equipment, assist users with technical issues, and often use tools like remote support software and diagnostic utilities to ensure system functionality and security.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), IT Director, and Solutions Architect tend to be among the highest paid, often earning six-figure salaries. Specialized roles like Cloud Architects, Security Directors, and Data Scientists with advanced certifications and experience also command high compensation.

Is IT hard to get a job with a cis degree?

A Systems Support Specialist role typically requires a strong understanding of computer systems, troubleshooting skills, and relevant certifications such as CompTIA A+ or Network+. While a CIS degree provides a solid foundation, gaining practical experience through internships or certifications can improve job prospects, as the IT field values hands-on skills alongside formal education.

What is the difference between Systems Support Specialist vs Network Support Technician?

AspectSystems Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments, tech support firms, corporate ITTelecommunications, enterprise networks, ISPs
Common Search & ComparisonYesYes

The main difference between a Systems Support Specialist and a Network Support Technician lies in their focus areas. Systems Support Specialists primarily handle hardware, software, and user support within organizations, while Network Support Technicians concentrate on maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are essential in IT support environments, but they serve different technical needs within an organization.

What are the key skills and qualifications needed to thrive as a Systems Support Specialist, and why are they important?

To thrive as a Systems Support Specialist, you need a strong understanding of computer systems, troubleshooting methods, and network fundamentals, often supported by an associate's or bachelor's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with technical teams. These capabilities ensure efficient resolution of technical issues, minimize downtime, and support the organization's overall productivity.

What are some common challenges faced by Systems Support Specialists, and how are they typically addressed within a team environment?

Systems Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing multiple support requests simultaneously, and staying updated with rapidly evolving technologies. These challenges are typically addressed through structured ticketing systems, regular team meetings to share knowledge, and collaboration with other IT professionals such as network administrators and developers. Continuous training and clear escalation procedures also help ensure that issues are resolved efficiently and clients receive timely support.
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Systems Support Specialist jobs near you
Systems Support Specialist

Systems Support Specialist

Toshiba America Business Solutions, Inc.

Buffalo, NY

Full-time

Posted yesterday

Job description

Systems Support Specialist I

  • Hourly range $18.00- $21.00, depending on experience.
  • Monthly Bonus

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist I to support a client. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.

Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Summary: Troubleshoot and resolve systems support problems (remotely and onsite). Provide complex systems support including but not limited to networks, interface, connectivity, adding workstations, installations, and upgrades. Provide support and training to customers and other instructional use information. Seen as a Technical expert.

Responsibilities

  • Troubleshoot and resolve systems support problems (remotely and onsite). Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations, and upgrades. Provide support and training to customers and other instructional use information.
  • Gather call information in order to identify the root cause analysis of the problem. Troubleshoot and resolve systems problems in the most efficient and cost-effective manner.
  • Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action. Perform confirmation tests as directed. Document findings as identified and advise management of problematic areas..
  • Work with customers to resolve technical issues. Interface heavily with customers’ IT personnel. Advise customers on possible solutions as required. Escalate problems that are not resolved according to the department escalation process.
  • Provide guidance to less senior support specialists or Technicians remotely or in the field.
  • Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
  • Knowledgeable of current technology through reading and formal training, webinars, and research. Complete required Company training as assigned.
  • Prepare and submit all required paperwork in an accurate and timely manner. Perform other related duties as assigned.
  • Position responsibilities include assisting in the deployment of software -projects include pre-sale/active and post-sale projects.

Qualifications

  • High School Diploma or GED and a minimum of one-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry.
  • Comfortable with installation and upgrades to network systems/equipment
  • Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
  • Valid Driver’s License

    Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

    • Group health coverage (medical, dental, & vision)
    • Employee Assistance Programs
    • Pre-tax spending accounts
    • Pet Insurance
    • 401(k) plan
    • Company provided life insurance
    • Employee discounts
    • Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

    Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email accommodationrequest@tabs.toshiba.com to request an accommodation.