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$31.5K

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How much do systems support specialist jobs pay per year?

As of Sep 5, 2026, the average yearly pay for systems support specialist in the United States is $63,094.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $74,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a systems support specialist?

To thrive as a Systems Support Specialist, you need a strong understanding of computer systems, troubleshooting methods, and network fundamentals, often supported by an associate's or bachelor's degree in IT or a related field. Familiarity with help desk ticketing systems, operating systems (Windows, macOS, Linux), and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and collaborate with technical teams. These capabilities ensure efficient resolution of technical issues, minimize downtime, and support the organization's overall productivity.

What are some common challenges faced by systems support specialists, and how are they typically addressed within a team environment?

Systems Support Specialists often encounter challenges such as troubleshooting complex technical issues, managing multiple support requests simultaneously, and staying updated with rapidly evolving technologies. These challenges are typically addressed through structured ticketing systems, regular team meetings to share knowledge, and collaboration with other IT professionals such as network administrators and developers. Continuous training and clear escalation procedures also help ensure that issues are resolved efficiently and clients receive timely support.

What is the difference between Systems Support Specialist vs Network Support Technician?

AspectSystems Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, user support, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, network troubleshooting
Employer & Industry UsageIT departments, tech support firms, corporate ITTelecommunications, enterprise networks, ISPs
Common Search & ComparisonYesYes

The main difference between a Systems Support Specialist and a Network Support Technician lies in their focus areas. Systems Support Specialists primarily handle hardware, software, and user support within organizations, while Network Support Technicians concentrate on maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are essential in IT support environments, but they serve different technical needs within an organization.

What does a systems support specialist do?

A systems support specialist provides technical assistance and troubleshooting for computer systems, hardware, and software within an organization. They install, maintain, and repair IT equipment, often using tools like remote support software, and may hold certifications such as CompTIA A+ or Microsoft Certified Professional. Their role ensures the smooth operation of IT infrastructure and user productivity.
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Systems Support Specialist jobs near you
Infographic showing various Systems Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,094 per year, or $30.3 per hour.

Systems Support Specialist

Girls on the Run International

Charlotte, NC • On-site

Full-time

Re-posted 13 days ago

Job description

Company Description
Job Description
POSITION SUMMARY:
Reporting to the Director of Operations & Technology and consistent with the mission of Girls on the Run International, the Systems Support Specialist is responsible for training councils how to use technology systems, performing technical troubleshooting, and providing administrative support for the learning management system, RacePlanner, web sites, NetSuite, and the Intranet. This position is also responsible for new computer set up and determining the IT needs of HQ and subsidiary council employees.
PRINCIPLE RESPONSIBILITIES:
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
TECHNICAL SUPPORT:
• Serve as the LMS Administrator for GOTR Learning Academy and subject matter expert for RacePlanner
• Serve as primary contact for council web site CMS questions and NetSuite (non-accounting related) questions
• Manage Intranet content and provide support to HQ users
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware via phone, email, and screen sharing sessions
• Collaborate with product development teams, participate in product testing, and provide feedback when necessary
• Create and maintain the LMS governance document as new features are released
• Contribute content to the tech support knowledge base
• Act as moderator for Connect Learning Communities (LMS) and Podio group (RacePlanner)
TRAINING:
The following items relate to all software supported by the Systems Support Specialist
• Stay informed about newest product releases, make recommendations about which releases are beneficial to the organization
• Develop and deliver training for new product features
• Recommend timeline for implementation of new product features
• Schedule regular communications with councils featuring ways to use new and existing software tools
• Deliver software new user and refresher trainings
• Write/update training manuals and user guides
• Identify super users from the field and leverage them to test new features, train other users
LMS ADMINISTRATION
• Upload and test learning content and other curricular materials to the LMS
• Set up new learning events in the LMS and maintain training event listing
• Maintain learning course catalog and training resources housed within the LMS
• Manage user access to the system including the API between RacePlanner and Cornerstone, bulk user uploads/deactivations, and password resets
• Work with VP of Programming and Director of Professional Development to create curriculum tracks and assign training
• Work with VP of Quality & Evaluation to collect and analyze data to assess training completion rates and other pertinent training metrics for councils and GOTRI as needed
• Manage regular internal LMS reporting for GOTRI staff
ADMINISTRATIVE SUPPORT:
• Identify business and technical needs of employees and make recommendations about software requirements
• Order computers, peripheral equipment, and software
• Coordinate set up of computers with IT Vendor
• Manage phone system for HQ including connecting the patch panels and programming extensions
• Prepare work spaces for new user IT needs
GENERAL RESPONSIBILITIES:
• Serve as a Girls on the Run role model, exhibiting GOTR core values and working to help achieve the GOTR mission
• Develop positive relationships with council directors, volunteers, board members, community members and staff.
• Any other duties deemed necessary by the Director of Operations & Technology
Qualifications
REQUIRED SKILLS:
• Graduation from a two-year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position's role
  • One year of IT customer service experience for a variety of computer systems
  • Experience updating and supporting websites using website content management systems
  • Excellent written and verbal communication skills required
  • Ability to learn new software quickly
  • Ability to work with users of all skill levels
  • Enjoys problem solving
  • Experience using Microsoft Office products
  • Ability to develop and deliver technical training in a virtual environment

PREFERRED SKILLS:
• Familiarity with Cornerstone on Demand or another Learning Management System
  • Knowledge of HTML code
  • Experience with Camtasia or Movavi video software
  • Experience with VOIP and analog phone systems
  • Experience wiring patch panels

Additional Information
Hours of support are Monday through Friday from 8:30 am to 5: 30 pm with the ability to work longer hours during peak demand times. This position is located in the GOTRI office in Charlotte, NC.

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