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How much do confirmation specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for confirmation specialist in the United States is $13.89, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.38 per hour, depending on experience, location, and employer.

What is a confirmation specialist?

A Confirmation Specialist is a professional who verifies and finalizes transactions or information, often within industries like banking, finance, or logistics. Their primary responsibilities include ensuring the accuracy of data, confirming details with relevant parties, and maintaining records of confirmations. They play a crucial role in preventing errors, ensuring compliance, and supporting smooth business operations. Strong attention to detail and communication skills are essential in this role.

What skills and qualifications are needed to thrive as a confirmation specialist?

To thrive as a Confirmation Specialist, you need strong attention to detail, organizational abilities, and familiarity with office procedures, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, scheduling software, and common office applications is typically required. Excellent communication, problem-solving skills, and a customer-oriented mindset help set top performers apart. These skills ensure accurate confirmations, efficient workflow, and high levels of customer satisfaction in fast-paced service environments.

What are common challenges faced by confirmation specialists and how can they be overcome?

Confirmation Specialists often encounter challenges such as managing high volumes of transaction verifications under tight deadlines and ensuring accuracy in data entry to prevent errors. To overcome these challenges, it is important to develop strong organizational skills, maintain attention to detail, and use effective communication when liaising with both internal teams and external clients. Leveraging technology tools and adhering to well-established procedures can also help streamline the confirmation process and reduce the risk of discrepancies.
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Confirmation Specialist jobs near you
Infographic showing various Confirmation Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Hybrid job distribution, with an average salary of $28,893 per year, or $13.9 per hour.

Confirmation Specialist

Joyce Windows, Sunrooms & Baths

Berea, OH • On-site

$20 - $30/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Confirmation Specialist
Who We Are
Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.
Position Overview
Joyce Factory Direct is hiring a Confirmation Specialist to support our Call Center and In-Home Sales teams by ensuring customer appointments stay confirmed and our Sales Representatives' calendars stay full.
This is more than an administrative scheduling role. We're looking for someone who is persistent, proactive, and results-driven. You'll take ownership of upcoming appointments, actively work to reach customers, address scheduling issues, and help prevent appointments from falling off the calendar.
Every confirmed appointment is an opportunity for our Sales team, and this role plays a direct part in maximizing their time and sales capacity.
Compensation
This position offers an hourly base rate plus commission and performance incentives.
Compensation Includes:
• $15-$18 per hour base rate
• Commission and performance incentives based on results
• Average total earnings of $20-$30 per hour based on performance
What You'll Do
• Proactively contact customers to confirm upcoming in-home appointments
• Make consistent follow-up attempts to reach customers and secure confirmations
• Identify potential cancellations or scheduling conflicts and work to preserve or reschedule appointments
• Maintain and optimize Sales Representative calendars to maximize appointment capacity
• Support route mapping, territory planning, and efficient appointment scheduling
• Monitor open calendar space and help identify opportunities to keep schedules full
• Communicate appointment changes quickly and accurately to Sales Representatives
• Maintain accurate customer and appointment information in internal systems
• Provide a professional, positive customer experience throughout the confirmation process
• Collaborate with Call Center, Sales, Marketing, and Operations teams as needed
• Meet established confirmation, contact, and appointment show-rate goals
You'll Be a Good Fit If You Have
• A persistent, goal-oriented mindset and strong sense of urgency
• Strong verbal communication and customer service skills
• Confidence handling customer hesitation, objections, and scheduling conflicts
• Excellent organization and attention to detail
• Strong critical-thinking and problem-solving skills
• Geographic awareness and the ability to think through efficient scheduling and routing
• Ability to manage multiple calendars, priorities, and last-minute changes
• Comfort working in a fast-paced, performance-driven environment
• Ability to work independently while collaborating across departments
• Flexibility to work weekends based on business needs
Previous experience in a call center, inside sales, appointment setting, customer retention, dispatching, scheduling, or another high-volume customer contact environment is preferred.
Benefits
• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Employee discounts on home improvement services
• Employee Referral Bonus Program
Why Joyce
• Over 71 years of proven success as a third-generation, family-owned and operated company
• High-quality, American-made products
• Strong marketing support and brand recognition
• A team-oriented environment focused on growth and long-term success
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