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End User Support Specialist

Norfolk, VA

... Mobile Device NMCI / Flank Speed End User Support Specialist (ACTR) IAT Level: IAT Level II - Enterprise IT Support Role Location: Norfolk, Virginia Employment Type: Full-Time, Direct Hire ...

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Full Time Nmci information

What are the key skills and qualifications needed to thrive as a full time NMCI professional?

To thrive as a Full Time NMCI professional, you need a solid background in IT support, network administration, and cybersecurity, often supported by a relevant degree and DoD 8570 certifications such as CompTIA Security+ or CISSP. Familiarity with NMCI systems, Windows and Linux operating environments, and Navy-specific tools like Remedy or ServiceNow is crucial. Strong problem-solving abilities, customer service orientation, and effective communication skills set top performers apart in this role. These competencies are vital for ensuring secure, reliable network operations and supporting mission-critical naval communications.

What is a full time NMCI?

Full Time NMCI positions typically refer to roles supporting the Navy Marine Corps Intranet (NMCI), which is the U.S. Department of the Navy's enterprise network. Employees in these positions work full time to manage, maintain, and support the IT infrastructure and services for the Navy and Marine Corps. Duties may include network administration, cybersecurity, help desk support, and systems engineering. These roles are vital for ensuring secure, efficient communication and data management across naval operations. Candidates usually need relevant IT experience and may require security clearances.

What is the difference between Full Time Nmci vs Full Time Network Operations Center Technician?

AspectFull Time NmciFull Time Network Operations Center Technician
CertificationsSecurity+, CISSP (preferred)CompTIA Network+, CCNA
Work EnvironmentGovernment, secure facilitiesCorporate or service provider NOC
Industry UsageDefense, government agenciesTelecommunications, IT services

Full Time Nmci roles typically involve working within government and defense sectors with security clearances, while Full Time Network Operations Center Technicians focus on maintaining network infrastructure in corporate or service provider environments. Both roles require networking certifications, but Nmci positions emphasize security and government protocols.

What are some common challenges faced by full time NMCI professionals, and how can they be managed?

Full-time NMCI (Navy Marine Corps Intranet) professionals often navigate challenges such as adapting to stringent security protocols, managing large-scale network infrastructure, and responding to rapidly evolving cyber threats. Team members frequently collaborate with various departments to ensure system integrity and compliance with military standards. Staying current with security training and maintaining clear communication with both technical and non-technical staff are key to effectively meeting these challenges. Proactively seeking professional development and certifications can also help NMCI professionals advance and stay resilient in this dynamic environment.
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Full Time Nmci jobs near you
Infographic showing various Full Time Nmci job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

NMCI/NGEN Support Administrator

AERMOR LLC

Panama City, FL • On-site

Full-time

Re-posted 4 days ago

Job description

Location: Panama City Beach, FL
Job Type: Full-Time
Security Clearance: Secret
AERMOR is hiring NMCI/NGEN Support Administrators to provide comprehensive support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services. This role involves interfacing with NAVSEA, processing orders and modifications, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity policies. The specialist will also act as a liaison between Naval Surface Warfare Center Panama City Division (NSWC PCD) and NMCI/NGEN Base Operations, supporting end-users in IT-related concerns.
Key Responsibilities:
  • Operate the NMCI Enterprise Tool (NET) for order processing and management
  • Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders.
  • Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations.
  • Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines.
  • Maintain databases for classified users and machine administrators.
  • Develop and maintain action and response logs.
  • Notify Points of Contact (POCs) of due dates for orders and modifications.
  • Schedule and coordinate hardware, software, and service changes via Move, Add, or Change (MAC) requests.
  • Submit and track Information Technology Procurement Requests (ITPRs).
  • Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests (SAARs).
  • Support end-users as a Trusted Agent with Cryptographic Log On (CLO) issues.
  • Review SAARs in the Enterprise Data Warehouse (EDW) within two business days.
  • Act as the Activity Customer Technical Representative (ACTR), supporting end-users in resolving IT issues via NESD.
  • Provide technical support for NMCI/NGEN Standard, Science and Technology (S&T), and classified end-user machines.
  • Support NSWC PCD conference rooms and maintain e-mail distribution lists.
  • Provide assistance with Hot Spot devices, smartphones, and other IT-related devices.
  • Create and maintain groups for the Global Address Listing (GAL) and security groups using government-provided utilities.
  • Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns.
  • Develop and submit Statements of Objectives (SOO) for unpriced contract line items (CLINs).
  • Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed.
  • Provide technical support for civilian new hire briefings.
  • Stay updated with NMCI/NGEN ordering and support tools.

Required Qualifications:
  • Must have 3+ years of experience and SEC+ certification or equivalent.
  • Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow.
  • Preferred experience with NMCI NET.
  • Strong analytical and problem-solving skills.
  • Excellent communication and technical documentation skills.
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About AERMOR

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

Virginia Beach, VA, US

Year founded

2010

Social media

Facebook

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