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Tier 2 Systems Administrator Jobs (NOW HIRING)

COMSO, Inc.

Systems Administrator II

Mililani, HI · On-site

Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and ... The Level 2 Systems Administrator shall possess the following capabilities: * Provide support for ...

COMSO Inc

Systems Administrator II

Mililani, HI

Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and ... The Level 2 Systems Administrator shall possess the following capabilities: * Provide support for ...

COMSO Inc

Systems Administrator II

Mililani, HI

Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and ... The Level 2 Systems Administrator shall possess the following capabilities: * Provide support for ...

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Tier 2 Systems Administrator information

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$88.9K

$137.5K

How much do tier 2 systems administrator jobs pay per year?

As of Jun 14, 2026, the average yearly pay for tier 2 systems administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is the difference between Tier 2 Systems Administrator vs Tier 2 Network Technician?

AspectTier 2 Systems AdministratorTier 2 Network Technician
CertificationsCompTIA Server+, Microsoft Certified Solutions Associate (MCSA)CompTIA Network+, Cisco CCNA
Work EnvironmentServer management, OS troubleshooting, system upgradesNetwork troubleshooting, hardware setup, cabling
Employer & Industry UsageIT departments, data centers, enterprise environmentsTelecom, internet service providers, corporate networks

The main difference is that Tier 2 Systems Administrators focus on managing and troubleshooting servers and operating systems, while Tier 2 Network Technicians specialize in network hardware and connectivity issues. Both roles require technical certifications and work in IT environments, but their daily tasks and expertise areas differ.

What are Tier 2 Systems Administrators?

Tier 2 Systems Administrators are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They are responsible for troubleshooting and resolving problems related to network systems, servers, and software, often requiring deeper technical expertise. Their duties typically include monitoring system performance, managing user permissions, and performing system updates and backups. They act as an escalation point for issues that require advanced technical knowledge, ensuring smooth operation of an organization’s IT infrastructure.

How does a Tier 2 Systems Administrator typically interact with Tier 1 and Tier 3 support teams?

As a Tier 2 Systems Administrator, you will often act as a bridge between Tier 1 support, which handles basic issues, and Tier 3 experts, who resolve complex or specialized problems. You'll receive escalated tickets from Tier 1, provide more in-depth troubleshooting, and only escalate to Tier 3 when issues require advanced expertise. Strong communication and documentation are crucial, as you'll need to clearly relay technical information both up and down the support chain to ensure efficient problem resolution and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Tier 2 Systems Administrator, and why are they important?

To thrive as a Tier 2 Systems Administrator, you need a solid background in computer networking, operating systems (Windows and Linux), and troubleshooting, often supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA). Proficiency with ticketing systems, remote management tools, and monitoring software is typically required. Strong analytical thinking, effective communication, and customer service skills are crucial for resolving escalated technical issues and interacting with users. These abilities ensure efficient problem resolution, minimize downtime, and support business continuity in complex IT environments.
More about Tier 2 Systems Administrator jobs
What job categories do people searching Tier 2 Systems Administrator jobs look for? The top searched job categories for Tier 2 Systems Administrator jobs are:
Tier 2 Systems Administrator jobs near you
Infographic showing various Tier 2 Systems Administrator job openings in the United States as of June 2026, with employment types broken down into 24% Full Time, 50% Part Time, 2% Temporary, and 24% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.
Tier 2 / Systems Administrator - ONSITE - Active Top Secret required

Tier 2 / Systems Administrator - ONSITE - Active Top Secret required

General Dynamics Information Technology

Washington, DC • On-site

Full-time

Retirement, PTO

Posted 3 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

REQ#: RQ222197Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nations safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Tier 2 System Administrator

Advance how our customersoperatewhile you advance your career. Join GDIT asaTier 2 System Administrator andyou willbuild an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
Asa Tier 2 System Administrator, the workyoulldo at GDIT will be impactful to the customers mission.

  • Provide technical support byidentifying, troubleshooting, and resolving issuesin a timely manner.

  • Document solutions, processes, and known issuesfor efficient troubleshooting.

  • Collaborate with engineers or externalentitiesfor advanced issue resolution.

  • Participate in after-hours or on-call support asrequired.

WHAT YOULL NEED TO SUCCEED
Bring your technologyexpertiseand drive for innovation to GDIT. The Tier 2System Administratormust have:

  • Bachelors degree in Computer Science, Computer Engineering, Information Technology, or relatedfield.Experience may be substituted for education.

  • Minimum of3years of experience inIT support or system administration roles.

  • Familiarity with enterprise-level troubleshooting tools and technologies.

  • Problem-solving mindset with great attention to detail and ability to work under minimal supervision.

  • Excellent verbal and written communication skills.

REQUIRED

  • Clearance Level Must Currently Possess:Top Secret and SCI eligible

  • Location:Onsite

  • Required: US Citizenship

  • Required: DoD 8140 IAT II compliant

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool thatidentifiescareer steps and learning opportunities

  • Support: An internal mobility team focused on helping you achieve your career goals

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitivepayand paid time off

  • Flexibility: Full-flex work week to own your priorities

  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT andyoullfind endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

Work Requirements
Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $93,662 - $92,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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