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Tier 2 Systems Administrator Jobs (NOW HIRING)

Valentra LLC

Tier 2 Systems Administrator

Geismar, LA · On-site

The Tier 2 Systems Administrator will deliver, support, and improve IT services across a multi-site chemical and industrial manufacturing environment, ensuring system stability and a strong user ...

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Tier 2 Systems Administrator information

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$41K

$88.9K

$137.5K

How much do tier 2 systems administrator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for tier 2 systems administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 systems administrator?

Tier 2 Systems Administrators are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They are responsible for troubleshooting and resolving problems related to network systems, servers, and software, often requiring deeper technical expertise. Their duties typically include monitoring system performance, managing user permissions, and performing system updates and backups. They act as an escalation point for issues that require advanced technical knowledge, ensuring smooth operation of an organization’s IT infrastructure.

How does a Tier 2 systems administrator typically interact with Tier 1 and Tier 3 support teams?

As a Tier 2 Systems Administrator, you will often act as a bridge between Tier 1 support, which handles basic issues, and Tier 3 experts, who resolve complex or specialized problems. You'll receive escalated tickets from Tier 1, provide more in-depth troubleshooting, and only escalate to Tier 3 when issues require advanced expertise. Strong communication and documentation are crucial, as you'll need to clearly relay technical information both up and down the support chain to ensure efficient problem resolution and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Tier 2 systems administrator, and why are they important?

To thrive as a Tier 2 Systems Administrator, you need a solid background in computer networking, operating systems (Windows and Linux), and troubleshooting, often supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA). Proficiency with ticketing systems, remote management tools, and monitoring software is typically required. Strong analytical thinking, effective communication, and customer service skills are crucial for resolving escalated technical issues and interacting with users. These abilities ensure efficient problem resolution, minimize downtime, and support business continuity in complex IT environments.

What is the difference between Tier 2 Systems Administrator vs Tier 2 Network Technician?

AspectTier 2 Systems AdministratorTier 2 Network Technician
CertificationsCompTIA Server+, Microsoft Certified Solutions Associate (MCSA)CompTIA Network+, Cisco CCNA
Work EnvironmentServer management, OS troubleshooting, system upgradesNetwork troubleshooting, hardware setup, cabling
Employer & Industry UsageIT departments, data centers, enterprise environmentsTelecom, internet service providers, corporate networks

The main difference is that Tier 2 Systems Administrators focus on managing and troubleshooting servers and operating systems, while Tier 2 Network Technicians specialize in network hardware and connectivity issues. Both roles require technical certifications and work in IT environments, but their daily tasks and expertise areas differ.

More about Tier 2 Systems Administrator jobs

What job categories do people searching Tier 2 Systems Administrator jobs look for?

The top searched job categories for Tier 2 Systems Administrator jobs are:

Tier 2 Systems Administrator jobs near you
Infographic showing various Tier 2 Systems Administrator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Tier 2 Systems Administrator

CACI International, Inc.

Springfield, VA • On-site

$86K - $181K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Job Title: Tier 2 Systems Administrator
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
We are seeking a skilled and motivated Tier 2 System Administrator to join our growing IT team. In this role, you will serve as an escalation point for Tier 1 support and be responsible for maintaining and troubleshooting mission critical IT systems, supporting end users, and ensuring the security and performance of our infrastructure. This position is ideal for a tech-savvy professional with strong problem-solving skills and a passion for technology.
Responsibilities:
• Provide advanced technical support for hardware, software, database, custom software and network-related issues escalated from Tier 1.
• Administer and maintain servers (Windows, Linux, Solaris), desktops and applications, printers and peripheral equipment, Active Directory and virtual environments (VMware).
• Perform system health checks, monitor system performance and ensure backups are running for restoration capability.
• Assist in onboarding/offboarding of users, including account setup and access controls.
• Document technical issues, solutions, and processes in ticketing systems and knowledge bases.
Qualifications:
Required:
• Must have an active TS/SCI with Poly
• Must have at least an IAT Level II Certification: Such as Security+
• Must be willing to participate in weekly day support hours rotation - 7-3, 8-4, 9-5, 10-6 and an after-hours on-call support rotation
• 2-4 years of hands-on experience in a system or IT support role
• Strong knowledge and experience with command line in a Unix Environment, Windows Server, Windows desktop, Active Directory, DNS, and Group Policy
• Experience with virtualization technologies (VMware)
• Proficiency in troubleshooting custom software, network connectivity and performance issues
• Strong understanding of security best practices and data protection
• Excellent communication and interpersonal skills
Desired:
• Scripting knowledge (PowerShell, Python, Bash, etc.)
• Experience with ticketing systems (e.g., ServiceNow, HelpNow, Jira, Confluence)
• Exposure to ITIL practices or formal change management best practices
• Prior experience supporting real-time operations/Mission Critical infrastructure
• Familiarity with CISCO switches and firewalls
• Familiarity and experience with infrastructure monitoring tools (SCOM preferred)
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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