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Tier 2 Systems Administrator Jobs (NOW HIRING)

Dcode Talent LLC

System Administrator 3

Richmond, VA · On-site

Monitor systems and respond to alerts and operational issues * Provide Tier 2/3 support for ... Administer backup and recovery solutions * Perform and validate backup and restore testing

Dairy.com

Tier II Systems Engineer

Elkhorn, WI · On-site

Administer Microsoft Windows Server: Account Management, File Management, Active Directory ... Provide Tier II desktop, server, networking and application support, troubleshoot and resolve high ...

Dairy.com

Tier II Systems Engineer

Elkhorn, WI · On-site

Administer Microsoft Windows Server: Account Management, File Management, Active Directory ... Provide Tier II desktop, server, networking and application support, troubleshoot and resolve high ...

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Tier 2 Systems Administrator information

See salary details

$41K

$88.9K

$137.5K

How much do tier 2 systems administrator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for tier 2 systems administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 systems administrator?

Tier 2 Systems Administrators are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They are responsible for troubleshooting and resolving problems related to network systems, servers, and software, often requiring deeper technical expertise. Their duties typically include monitoring system performance, managing user permissions, and performing system updates and backups. They act as an escalation point for issues that require advanced technical knowledge, ensuring smooth operation of an organization’s IT infrastructure.

How does a Tier 2 systems administrator typically interact with Tier 1 and Tier 3 support teams?

As a Tier 2 Systems Administrator, you will often act as a bridge between Tier 1 support, which handles basic issues, and Tier 3 experts, who resolve complex or specialized problems. You'll receive escalated tickets from Tier 1, provide more in-depth troubleshooting, and only escalate to Tier 3 when issues require advanced expertise. Strong communication and documentation are crucial, as you'll need to clearly relay technical information both up and down the support chain to ensure efficient problem resolution and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Tier 2 systems administrator, and why are they important?

To thrive as a Tier 2 Systems Administrator, you need a solid background in computer networking, operating systems (Windows and Linux), and troubleshooting, often supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA). Proficiency with ticketing systems, remote management tools, and monitoring software is typically required. Strong analytical thinking, effective communication, and customer service skills are crucial for resolving escalated technical issues and interacting with users. These abilities ensure efficient problem resolution, minimize downtime, and support business continuity in complex IT environments.

What is the difference between Tier 2 Systems Administrator vs Tier 2 Network Technician?

AspectTier 2 Systems AdministratorTier 2 Network Technician
CertificationsCompTIA Server+, Microsoft Certified Solutions Associate (MCSA)CompTIA Network+, Cisco CCNA
Work EnvironmentServer management, OS troubleshooting, system upgradesNetwork troubleshooting, hardware setup, cabling
Employer & Industry UsageIT departments, data centers, enterprise environmentsTelecom, internet service providers, corporate networks

The main difference is that Tier 2 Systems Administrators focus on managing and troubleshooting servers and operating systems, while Tier 2 Network Technicians specialize in network hardware and connectivity issues. Both roles require technical certifications and work in IT environments, but their daily tasks and expertise areas differ.

More about Tier 2 Systems Administrator jobs

What job categories do people searching Tier 2 Systems Administrator jobs look for?

The top searched job categories for Tier 2 Systems Administrator jobs are:

Tier 2 Systems Administrator jobs near you
Infographic showing various Tier 2 Systems Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 9% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

MSP - Tier II Systems Engineer

Technology Plus

Louisville, KY • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Maintain and enhance the company's technology infrastructure by participating in system upgrades, migrations, and infrastructure expansion projects.

  • Manage and configure network devices, administer server infrastructure, and assist in implementing security protocols.

  • Provide support for hardware and software issues, monitor system performance, and assist with documentation and basic hardware maintenance.

Job description

About Technology Plus:Since 1995, Technology Plus has been a trusted technology partner for businesses, offering expertise in IT, Telecom, Cabling, Security, and Audio/Visual services. We pride ourselves on delivering personalized service that empowers our clients to focus on what they do best. As we continue to evolve, we're looking for a Systems Engineer to join our dynamic team!Why You'll Love Working Here:Family-Oriented Culture: We believe in work-life balance and foster a supportive, collaborative environment.Comprehensive Benefits: Enjoy health benefits, paid time off, retirement plans, and other perks.Growth Opportunities: With nearly three decades of growth, we offer opportunities for professional development.Team Support: We celebrate wins together and promote a culture of recognition and teamwork.Position Overview:We are seeking a Tier II Systems Engineer who thrives in a collaborative environment and values meaningful interactions with both clients and internal teams.As a Tier II Systems Engineer, you'll play a key role in maintaining and enhancing our technology infrastructure. This position offers opportunities for professionals at different stages of their careers. You'll work alongside cross-functional teams, participate in IT projects, and ensure the smooth operation of our technology systems.This is a full-time position (Monday to Friday, 8 AM - 5 PM) based at our office in Louisville, KY. The physical environment requires frequent indoor work, but the work location may vary between office, warehouse, and other locations. Occasional outdoor work may also be required.Key Responsibilities:Level 1 (Entry-Level)User Support: Provide first-level support to end-users, troubleshoot hardware/software issues, and assist with general inquiries.System Monitoring: Monitor network and system performance and respond to alerts.Documentation: Maintain accurate records of hardware, software, and network configurations.Hardware Maintenance: Assist with basic hardware installations, repairs, and upgrades.Software Updates: Assist in software installations, updates, and patches.Training: Participate in training programs to enhance IT knowledge and skills.Level 2 (Intermediate-Level)(In addition to Level 1 responsibilities)Network Administration: Manage and configure network devices such as switches, routers, and firewalls.Server Maintenance: Administer and maintain server infrastructure, including hardware, virtualization, and operating systems.Security: Assist in implementing security protocols, such as firewalls, antivirus, and intrusion detection.Backup and Recovery: Manage data backup and recovery solutions.Project Support: Collaborate on IT projects such as system upgrades, migrations, and infrastructure expansion.What We're Looking For:Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).Relevant certifications (CompTIA, Cisco, Microsoft, AWS, etc.), depending on the role.Strong problem-solving skills and the ability to work both independently and as part of a team.Excellent communication and interpersonal skills.A passion for staying up to date with the latest IT trends and technologies.Why Join Technology Plus?At Technology Plus, we foster a welcoming and collaborative team environment. You'll be part of a company that values innovation and creativity, offering opportunities for growth and development. Join us in making a real impact on our clients and the community!Ready to Apply?If you're organized, detail-oriented, and excited about the opportunity to engage with clients, we want to hear from you! Apply today and become part of the Technology Plus family.
Job Posted by ApplicantPro