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Tier 2 Systems Administrator Jobs (NOW HIRING)

Lockheed Martin Corporation

Tier 2 Systems Admin Support

Herndon, VA · On-site

$97K - $171K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Systems Engineer will be a member of the Operations Team who support our enterprise system and ... Tier 2 troubleshooting experience - Security+ Certification (or equivalent DoD 8140 certification ...

MANTECH

Systems Administrator

Alexandria, VA · On-site

The Systems Administrator will be responsible for providing Tier II and Tier III technical support while ensuring the availability, reliability, and security of enterprise systems. * Administering ...

MANTECH

Systems Administrator

Alexandria, VA · On-site

The Systems Administrator will be responsible for providing Tier II and Tier III technical support while ensuring the availability, reliability, and security of enterprise systems. * Administering ...

Galapagos Federal Systems LLC.

Systems Administrator

Washington, DC · On-site

$125K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Systems Administrator provides Tier 1 and Tier 2 support, participates in RMF lifecycle activities, implements STIGs and security controls, and works closely with cybersecurity teams to maintain ...

Galapagos Federal Systems LLC.

Systems Administrator

Washington, DC · On-site

$125K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Systems Administrator provides Tier 1 and Tier 2 support, participates in RMF lifecycle activities, implements STIGs and security controls, and works closely with cybersecurity teams to maintain ...

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Tier 2 Systems Administrator information

See salary details

$41K

$88.9K

$137.5K

How much do tier 2 systems administrator jobs pay per year?

As of Aug 18, 2026, the average yearly pay for tier 2 systems administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a Tier 2 systems administrator?

Tier 2 Systems Administrators are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support staff. They are responsible for troubleshooting and resolving problems related to network systems, servers, and software, often requiring deeper technical expertise. Their duties typically include monitoring system performance, managing user permissions, and performing system updates and backups. They act as an escalation point for issues that require advanced technical knowledge, ensuring smooth operation of an organization’s IT infrastructure.

How does a Tier 2 systems administrator typically interact with Tier 1 and Tier 3 support teams?

As a Tier 2 Systems Administrator, you will often act as a bridge between Tier 1 support, which handles basic issues, and Tier 3 experts, who resolve complex or specialized problems. You'll receive escalated tickets from Tier 1, provide more in-depth troubleshooting, and only escalate to Tier 3 when issues require advanced expertise. Strong communication and documentation are crucial, as you'll need to clearly relay technical information both up and down the support chain to ensure efficient problem resolution and knowledge sharing.

What are the key skills and qualifications needed to thrive as a Tier 2 systems administrator, and why are they important?

To thrive as a Tier 2 Systems Administrator, you need a solid background in computer networking, operating systems (Windows and Linux), and troubleshooting, often supported by a relevant degree or certifications like CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA). Proficiency with ticketing systems, remote management tools, and monitoring software is typically required. Strong analytical thinking, effective communication, and customer service skills are crucial for resolving escalated technical issues and interacting with users. These abilities ensure efficient problem resolution, minimize downtime, and support business continuity in complex IT environments.

What is the difference between Tier 2 Systems Administrator vs Tier 2 Network Technician?

AspectTier 2 Systems AdministratorTier 2 Network Technician
CertificationsCompTIA Server+, Microsoft Certified Solutions Associate (MCSA)CompTIA Network+, Cisco CCNA
Work EnvironmentServer management, OS troubleshooting, system upgradesNetwork troubleshooting, hardware setup, cabling
Employer & Industry UsageIT departments, data centers, enterprise environmentsTelecom, internet service providers, corporate networks

The main difference is that Tier 2 Systems Administrators focus on managing and troubleshooting servers and operating systems, while Tier 2 Network Technicians specialize in network hardware and connectivity issues. Both roles require technical certifications and work in IT environments, but their daily tasks and expertise areas differ.

More about Tier 2 Systems Administrator jobs

What job categories do people searching Tier 2 Systems Administrator jobs look for?

The top searched job categories for Tier 2 Systems Administrator jobs are:

Tier 2 Systems Administrator jobs near you
Infographic showing various Tier 2 Systems Administrator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Systems Administrator Tier 2 Team Lead

Dataperk LLC

Birmingham, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description

Systems Administrator - Tier 2 Team Lead

Birmingham, AL (Onsite at Client Location)


Lead with excellence. Innovate with purpose. Grow with DataPerk. For more than two decades, DataPerk has been a trusted technology partner for organizations across the Southeast, delivering secure, scalable, and thoughtfully engineered IT solutions. Our mission is rooted in providing exceptional service through proactive support, simplified technology, and outstanding collaboration with our clients and community. We are seeking an experienced Systems Administrator - Tier 2 Team Lead to support one of our largest clients in Birmingham, AL. This role combines hands-on Tier 2 technical responsibilities with day-to-day leadership of a small, high-performing support team. This individual will serve as the onsite technical point of escalation, ensure service quality, and help cultivate a culture of excellence, accountability, and continual growth. This role is ideal for a seasoned technician who loves solving complex problems and also thrives in a leadership position-someone who is ready to guide a team, shape client relationships, and represent DataPerk at a high level.


Key ResponsibilitiesTechnical Responsibilities (Tier 2)
  • Provide advanced troubleshooting and resolution for escalated hardware, software, networking, and systems issues
     
  • Manage and maintain servers, workstations, backups, and network infrastructure in accordance with DataPerk standards
     
  • Collaborate closely with the client's management team as well as our internal staff, project teams, and leadership to ensure seamless service delivery
     
  • Support the deployment and configuration of new systems, applications, and security tools
     
  • Ensure documentation is accurate, thorough, and up to date
     
Team Lead Responsibilities
  • Serve as the onsite lead for a dedicated support team at one of DataPerk's largest client locations
     
  • Provide coaching, mentoring, and daily guidance to Tier 1 and Tier 2 technicians
     
  • Oversee task assignment, prioritization, and workflow management to ensure SLA compliance
     
  • Act as the primary technical escalation point for complex issues and client-impacting events
     
  • Conduct regular check-ins, performance feedback, and help cultivate a culture of continuous improvement
     
  • Partner with DataPerk leadership to identify training needs, process improvements, and efficiency opportunities
     
  • Foster a positive, professional, and solutions-oriented relationship with the client's key stakeholders
     
  • Lead by example, demonstrating accountability, strong communication, and exceptional customer service
     
What Makes This Role Unique
  • The opportunity to lead while still engaging in hands-on systems administration
     
  • High visibility at one of DataPerk's most important client sites
     
  • A leadership role within a company that values innovation, collaboration, and professional growth
     
  • A chance to build a high-performing team and directly influence client satisfaction and service excellence

Other Essential Duties and Responsibilities:

Basic Networking

  • Understand physical network infrastructure and perform cable troubleshooting.
  • Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).
  • Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.
  • Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.
  • Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.
  • Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.
  • Navigate Unifi controller for wireless setup and troubleshooting.
  • Test and troubleshoot network faults.
  • Create and review work instructions.

Cabling

  • Identify various cabling types (Fiber, Cat5-Cat7).
  • Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).
  • Terminate Copper Cabling (Jack and RJ45).

Server Administration

  • Navigate Windows Server OS and demonstrate knowledge of server roles.
  • Troubleshoot Windows Server domains.
  • Understand server backups (Altaro), both local and remote.
  • Manage file sharing, drive mapping, and server/client relationships.
  • Configure and deploy UPS (PowerChute).
  • Configure and deploy NAS (PowerChute).

Security

  • Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One.
  • Review spam emails and perform PC virus cleanup.

Service Management

  • Navigate Ninja One platform, install agents, and review managed devices.
  • Provide Microsoft service support and engage their support structure.
  • Coordinate with first- and third-party software vendors as needed.
  • Complete managed service sheets and reviews.
  • Perform on-call duties as required.

Tier 2 Technician Server Responsibilities

  • Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts.
  • Manage Azure servers and services.
  • Configure, maintain, and troubleshoot Windows domain environments.
  • Utilize PowerShell and scripting for automation.
  • Proficiently handle storage technologies (RAID configurations, SAN, NAS).
  • Implement backup solutions and disaster recovery procedures.
  • Add/Remove roles from Windows Server and manage enterprise software installations.
  • Assist with complex server environments and projects.
  • Intermediate Server Engineering capabilities.
We offer an excellent benefits package including BCBS Health, Dental and Vision plans, Short and Long-Term Disability, Life Insurance, Simple IRA plan, Paid Holidays and Paid PTO. Our company culture is built on appreciation, collaboration and continued learning! 

Requirements


Education:

  • Bachelor's degree in a relevant field or equivalent experience.

Certifications:

  • Must possess two or more of the following:  
    • Microsoft 365 Certified: Fundamentals (MS-900)
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
    • Microsoft Certified: Azure Fundamentals (AZ-900)
    • CompTIA A+ / Network+ / Security+
    • Cisco Certified Support Technician (Cybersecurity and/or Networking)
    • Fortinet NSE 1-3
  • Plus two or more from the following:  
    • Microsoft Certified: Azure Administrator Associate
    • Microsoft Certified: Azure Security Engineer Associate
    • Microsoft Certified: Windows Server Administration Fundamentals
    • CompTIA Server+
    • CompTIA Security+
    • Certified Ethical Hacker
    • VMware Certified Professional (VCP)
    • Red Hat Certified Engineer (RHCE)
    • Cisco Certified Network Associate (CCNA)
    • Microsoft Certified: Windows Server Administration Fundaee meWntals

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