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Client Support Technician Jobs (NOW HIRING)

Personified Tech

Client Support Technician

New York, NY · On-site +1

$65K - $75K/yr

The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast growing high-tech company that understands both ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

Paragon Cyber Solutions

Client Support Technician

Fort Sill, OK · On-site

$19.50 - $26.75/hr

Paragon Cyber Solutions is searching for those ready for an exciting and dynamic career as a Client Support Technician to join other smart, talented, and dedicated engineers that pride themselves in ...

Paragon Cyber Solutions

Client Support Technician

Lawton, OK · On-site

$19.50 - $26.75/hr

Paragon Cyber Solutions is searching for those ready for an exciting and dynamic career as a Client Support Technician to join other smart, talented, and dedicated engineers that pride themselves in ...

Propio

Client Support Technician

Overland Park, KS · On-site

$21.25 - $29.25/hr

We are looking for a highly motivated and skilled Client Support Technician I to join our dynamic and fast-paced technical solutions team. The successful candidate will be responsible for providing ...

Propio

Client Support Technician

Overland Park, KS · On-site

$21.25 - $29.25/hr

We are looking for a highly motivated and skilled Client Support Technician I to join our dynamic and fast-paced technical solutions team. The successful candidate will be responsible for providing ...

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Client Support Technician information

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How much do client support technician jobs pay per hour?

As of May 31, 2026, the average hourly pay for client support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Support Technician, and why are they important?

To thrive as a Client Support Technician, you need a strong understanding of troubleshooting computer hardware and software issues, along with a relevant associate degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems such as Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting clients and de-escalating technical frustrations. These skills and qualifications are vital to ensure timely resolution of user issues, high client satisfaction, and smooth IT operations.

How does a Client Support Technician typically collaborate with other departments to resolve complex customer issues?

Client Support Technicians often work closely with teams such as IT, engineering, and product management to address technical challenges that go beyond standard troubleshooting. When a customer issue requires deeper investigation, technicians may escalate the problem and coordinate with these departments to ensure a timely and accurate resolution. This cross-functional collaboration not only helps resolve customer concerns efficiently but also provides valuable learning opportunities for technicians to deepen their technical knowledge and communication skills.

What does a Client Support Technician do?

A Client Support Technician is responsible for assisting clients with technical issues related to products or services offered by a company. They troubleshoot hardware and software problems, provide step-by-step solutions, and ensure that clients' systems are running smoothly. Additionally, they may install and configure new technologies, document issues and resolutions, and escalate complex problems to higher-level support teams. Their main goal is to ensure customer satisfaction by resolving technical issues efficiently and professionally.

What is the difference between Client Support Technician vs Help Desk Technician?

AspectClient Support TechnicianHelp Desk Technician
Required CredentialsCompTIA A+, relevant certificationsCompTIA A+, ITIL, relevant certifications
Work EnvironmentCustomer sites, remote support, technical troubleshootingHelp desk, call centers, remote support
Employer & Industry UsageIT service providers, tech companies, client-facing rolesIT departments, service providers, internal support
Common Search & Comparison IntentYesYes

The main difference between a Client Support Technician and a Help Desk Technician lies in their work environment and scope. Client Support Technicians often work directly with clients, providing on-site or remote support for specific issues, while Help Desk Technicians typically handle internal or remote support via call centers. Both roles require similar certifications and are essential in IT support services, but their daily tasks and interaction levels differ.

More about Client Support Technician jobs
What states have the most Client Support Technician jobs? States with the most job openings for Client Support Technician jobs include:
What job categories do people searching Client Support Technician jobs look for? The top searched job categories for Client Support Technician jobs are:
Client Support Technician jobs near you
Infographic showing various Client Support Technician job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, and 13% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.
Client Support Technician

Client Support Technician

SMS Data Products Group, Inc.

Albuquerque, NM

Full-time

Posted 11 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, you’ll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. You’ll also be responsible for creating, updating, and closing out help desk tickets. 

We’re looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team. 

If you’re a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply! 

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.


  • Customer Service 
    • Provide rapid and accurate answers and information to customers via phone, email, and live chat. 
    • Soft skills should include patience, understanding, and the desire to help. 
  • Technical 
    • Installation and troubleshooting (In an unclassified/classified environment) 
    • Windows operating system (Fresh and imaging) 
  • Basic Networking 
    • Cloud based applications (O365/Sharepoint/etc) 
    • Microsoft Office suite 
  • Printers and multi-function devices 
    • Configuration and operational support of Apple iOS and other approved wireless broadband device types 
    • Account Permissions/Provisioning 
    • GOTS/COTS software 
  • Communication 
    • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow) 
    • Helpdesk and escalation processes and procedures into KBs 
    • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent) 
    • Ability to impart technical information to non-technical members of the workforce 
  • Collaboration 
    • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation. 

  • Active DoD Secret clearance required, or the ability to obtain an Interim Secret clearance
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required 

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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