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Client Support Technician Jobs (NOW HIRING)

Lorven Technologies

Client Support Technician

Jackson, MS · On-site

$18.50 - $25.50/hr

Role: Client Support Technician Location: 100% Onsite - MS Department of Archives & History 200 North St, Jackson, MS 39201 Contract role 1 year of contract Provides a full range of on-site and ...

TekSynap

Client Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Overview We are seeking a Client Support Technician to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico. TekSynap is a fast-growing high-tech company that understands both ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers ...

TekSynap

Client Support Technician

Albuquerque, NM · On-site

$20.75 - $28.50/hr

Responsibilities & Qualifications RESPONSIBILITIES The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers ...

Centuria

IL · On-site

$24 - $33/hr

Client Support Technician Location: Scott AFB, IL Clearance: Secret Program: HQ CCC Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been ...

ManTech

Client Support Technician

Eglin, FL · On-site

$19.75 - $27/hr

MANTECH seeks a motivated, career and customer-oriented Client Support Technician to join our team in Eglin AFB . Responsibilities include but are not limited to: * Install and configure end-user ...

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

The Support Agent will work directly with end users to diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments. The ...

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

The Support Agent will work directly with end users to diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments. The ...

Valsoft Corporation

Client Support Technician

Duluth, GA · On-site

$16.75 - $22.75/hr

The Support Agent will work directly with end users to diagnose incidents, identify root causes, and guide customers through clear, step-by-step solutions while meeting service-level commitments. The ...

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Client Support Technician information

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How much do client support technician jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for client support technician in the United States is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.68 per hour, depending on experience, location, and employer.

What does a client support technician do?

A Client Support Technician is responsible for assisting clients with technical issues related to products or services offered by a company. They troubleshoot hardware and software problems, provide step-by-step solutions, and ensure that clients' systems are running smoothly. Additionally, they may install and configure new technologies, document issues and resolutions, and escalate complex problems to higher-level support teams. Their main goal is to ensure customer satisfaction by resolving technical issues efficiently and professionally.

What are the key skills and qualifications needed to thrive as a client support technician, and why are they important?

To thrive as a Client Support Technician, you need a strong understanding of troubleshooting computer hardware and software issues, along with a relevant associate degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with help desk ticketing systems, remote support tools, and standard operating systems such as Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting clients and de-escalating technical frustrations. These skills and qualifications are vital to ensure timely resolution of user issues, high client satisfaction, and smooth IT operations.

How does a client support technician typically collaborate with other departments to resolve complex customer issues?

Client Support Technicians often work closely with teams such as IT, engineering, and product management to address technical challenges that go beyond standard troubleshooting. When a customer issue requires deeper investigation, technicians may escalate the problem and coordinate with these departments to ensure a timely and accurate resolution. This cross-functional collaboration not only helps resolve customer concerns efficiently but also provides valuable learning opportunities for technicians to deepen their technical knowledge and communication skills.

What is the difference between Client Support Technician vs Help Desk Technician?

AspectClient Support TechnicianHelp Desk Technician
Required CredentialsCompTIA A+, relevant certificationsCompTIA A+, ITIL, relevant certifications
Work EnvironmentCustomer sites, remote support, technical troubleshootingHelp desk, call centers, remote support
Employer & Industry UsageIT service providers, tech companies, client-facing rolesIT departments, service providers, internal support
Common Search & Comparison IntentYesYes

The main difference between a Client Support Technician and a Help Desk Technician lies in their work environment and scope. Client Support Technicians often work directly with clients, providing on-site or remote support for specific issues, while Help Desk Technicians typically handle internal or remote support via call centers. Both roles require similar certifications and are essential in IT support services, but their daily tasks and interaction levels differ.

More about Client Support Technician jobs

What states have the most Client Support Technician jobs?

States with the most job openings for Client Support Technician jobs include:

What are popular job titles related to Client Support Technician jobs?

For Client Support Technician jobs, the most frequently searched job titles are:

Client Support Technician jobs near you
Infographic showing various Client Support Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,988 per year, or $23.6 per hour.

Client Support Technician

Kirtland Air Force Base, NM • On-site

SMS Data Products Group, Inc.
IT Services • 501 - 1,000 employees
Learn more about SMS Data Products Group, Inc.external

Full-time

Posted 24 days ago

Job description

SMS is looking for a Tier 1 Client Support Technician to join our team at Kirtland AFB in Albuquerque, NM. In an environment consisting of Windows/Linux workstations, various networks, local and cloud applications, youll be responsible for providing rapid and accurate answers and information to customers via phone, email, and live chat. Youll also be responsible for creating, updating, and closing out help desk tickets.

Were looking for someone with 2+ years of experience in a customer support role. You should have strong written and verbal communication skills and be able to work independently and/or as part of a team. Your ability to troubleshoot and resolve complex issues will contribute to your success as part of the team.

If youre a highly motivated and experienced Tier 1 Client Support Technician, we encourage you to apply!

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Submit your resume today!

Job Responsibilities

Customer Service

  • Provide rapid and accurate answers and information to customers via phone, email, and live chat.
  • Soft skills should include patience, understanding, and the desire to help.

Technical

  • Installation and troubleshooting (In an unclassified/classified environment).
  • Windows operating system (Fresh and imaging).

Basic Networking

  • Cloud based applications (O365/SharePoint/etc.)
  • Microsoft Office suite.

Printers and multi-function devices.

  • Configuration and operational support of Apple iOS and other approved wireless broadband device types.
  • Account Permissions/Provisioning.
  • GOTS/COTS software.

Communication

  • Opening, updating, closing ticketing system with detailed information (Remedy/ServiceNow).
  • Helpdesk and escalation processes and procedures into KBs.
  • Internal leadership, immediate userbase, and external customer communications (Service portal/E-Mail/Chat agent).
  • Ability to impart technical information to non-technical members of the workforce
  • Collaboration.
  • Work with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation.

Required Qualifications

  • Active DoD Secret/DoE L clearance required
  • Minimum DoD 8570 IAT-II (Sec+ CE) certification required
  • HDI-CSR Required within 60 days of hire

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

REQ # 2026-5476

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